Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost a silicone foot from my grill plate on the 4 litre digital airfryer. Megan at customer service sent me 4 new ones free of charge. Very friendly and efficient. Fantastic service”

Helpful Report

Posted 2 years ago

Hi Janine, Thanks for taking the time to leave your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. Here at Tower our customers are important to us and we always endeavour to resolve their enquiries as quickly as possible. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service from KELLY problem with current toaster all sorted replacement on its way thank you again for great service”

Helpful Report

Posted 2 years ago

Hi Roy, Many thanks for your kind words. I was delighted to read Kelly resolved your enquiry in a stress free way. Rest assured we'd love to hear from you should you have any further enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent customer service, very efficient and easy to deal with. Very happy. Thank you Kelly”

Helpful Report

Posted 2 years ago

Hi Cath, Many thanks for your 5 star comments about how Kelly from our Customer Services Team helped with your recent enquiry. Kelly was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“We make bread in a bread maker. I’ve always found it a bit difficult cutting such fresh soft bread. This electric knife is just the tool for the job. It cut with easy and you can get the slices mega thin if you like it like that. I prefers fat slices really. This knife is easy to hold. It has a lock button on the trigger for safety. Quick release button to remove the blades. Positive guide location when inserting the duel blades. Let the knife do the work and it glides through the fresh bread. Definitely a good choice. 👍”

Helpful Report

Posted 2 years ago

Hi Laz, Thanks for your 5 star comments about your Tower Electric Knife. We were all pleased to read your very comprehensive review. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was very helpful and knowledgeable and resolved my query quickly, Megan is an asset to Tower. Thank you so much Megan”

Helpful Report

Posted 2 years ago

Hello Sabina, Many thanks for your 5 star comments about how Megan from our Customer Services Team helped with your recent enquiry. We are very proud of our Customer Services Team here at Tower and Megan is definitely an asset. Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was very helpful and knowledgeable and resolved my query quickly, Megan is an asset to Tower. Thank you so much Megan”

Helpful Report

Posted 2 years ago

“Only bought air fryer today. Used it once to cook fries and we were very impressed with the outcome”

Helpful Report

Posted 3 years ago

Hi Mike, We were delighted to read you picked Tower for the purchase of your Air Fryer. Rest assured our Customer Services Team are always available if you need and help or guidance with your machine. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I am very happy with it I can make healthy meals with it”

Helpful Report

Posted 3 years ago

Hi Gerard, I was delighted to read your 5 star comments about how happy you were with your Air Fryer. We love our Air Fryers too !!! Keith - Group Customer Services Manager

Posted 2 years ago

“Very effective and quick at cooking chips cut from fresh potatoes. Cooked fresh chips quicker than oven chips in our regular oven. Cooking advancement.”

Helpful Report

Posted 3 years ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Air Fryer and the results you have seen during the meals you have cooked. Should you have any enquiries in the future please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Arjan listened to my issue and sent a replacement knob. hope it arrives. great service dealing with my issue.”

Helpful Report

Posted 3 years ago

Hello John Many thanks for your kind words about how Arjan from our Customer Services Team helped with your recent enquiry. Arjan is one of the many stars we have here at Tower and loves nothing more than helping our customers with their enquiries. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic customer service from Megan. Would Highly recommend.”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about Megan from our Customer Services Team. Here at Tower we are very proud of Megan and all of her colleagues in the way they always take care of our customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I love my new basket. It was straight forward to order. Everything went smoothly. I give you 5”

Helpful Report

Posted 3 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. I was delighted to read how smooth your order and delivery experience was. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I posted a review a couple of days ago and mentioned the rubber feet on the grill plate coming off with me noticing. The very next day I was contacted and new feet in the post to me, I should receive these any day. Never have I ever had such great service. So pleased I chose tower for my air fryer.”

Helpful Report

Posted 3 years ago

Hi Kim, It was wonderful to read your kind words about Tower Customer Services. Here at Tower we always welcome our customers reviews and comments which allows us to improve the products and services we offer. In addition where there is an opportunity to help our customers further we always reach out to them. I was delighted one of our Customer Services Team had resolved your enquiry fully. Please feel free to get in touch again should you have any further enquiries. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Really love the Tower Cavaletto range we have the whole set.”

Helpful Report

Posted 3 years ago

Hi Alan, Many thanks for your 5 star review about your Tower Cavaletto range. We were delighted to read you have the whole set - thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“WOW! I am thrilled to bits with my purchase of the Tower Vision model. It works perfectly and makes everything so moist and succulent. Thank you so much for your product and your service. Kind regards Meg (Scotland)”

Helpful Report

Posted 3 years ago

Hello Meg, Many thanks for your wonderful comments about your Tower Air Fryer. We think our Air Fryers are great too !!!! Everyone here at Tower HQ appreciates your comments and your valuable order. Keith - Group Customer Services Manager

Posted 3 years ago

“Good value for money”

Helpful Report

Posted 3 years ago

Hi John, Many thanks for your 5 star comments and your valuable order for your Tower product. Rest assured our Customer Services Team are readily available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I made a review last week about a new dual oven air fryer where a light had blown on first use. This week I am expecting delivery of a brand-new air fryer after dealing with Liberty from customer service who has been absolutely wonderful and the epitome of customer service. Thank you Tower - I will certainly be recommending you and your products.”

Helpful Report

Posted 3 years ago

Hi Gina, Many thanks for taking the time to leave your comments about Liberty from our Customer Services Team. Here at Tower our Customer Services is different to other organisations and on the rare occasions when things don't go as expected we act quickly to resolve our customers enquiries fully. I was pleased Liberty acted swiftly to resolve your enquiry. Keith - Group Customer Services Manager

Posted 3 years ago

“After purchasing a dual air fryer I quickly found that the coating was coming off the crisper plates. I contacted Tower customer services and Sophie arranged for new plates to be delivered. I couldn’t be more pleased with the service I have received.”

Helpful Report

Posted 3 years ago

Hello Ali, Many thanks for your 5 star comments about how Sophie from our Customer Services Team helped with your recent enquiry. Here at Tower we always place our customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Megan was quick and efficient in providing help and later replacement for my malfunctioning Tower bin.”

Helpful Report

Posted 3 years ago

Hello Kristina, Many thanks for your 5 star comments about Megan from our Customer Services Team. Megan is one of the many stars we have here at Tower and she was delighted to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I had a problem with a charging cable for my Tower vac. I got in contact with Tower directly and they had my problem sorted with one call. Great staff backup and follow through. In this day and age it is very refreshing too get great staff help. Good job. Sean Murray”

Helpful Report

Posted 3 years ago

Hello Sean, Thanks for your wonderful review. Here at Tower we firmly believe the customer service we provide to our customers is different to other organisations by the way we take the time to fully understand our customers enquiries and circumstances. The whole of the Customer Service Team were delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.2 based on 5,790 reviews