Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with a missing manual and Sam from Tower customer service forwarded the missing manual in PDF form, excellent.”

Helpful Report

Posted 4 years ago

Hi I was overjoyed that Sam resolved your enquiry about a manual for your Tower product. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Towers customer service was impeccable, they contacted me straight away to sort out the problem and assisted with no hesitation.”

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Posted 4 years ago

Hello Therese, I was really pleased to hear our Customer Service Team resolved your enquiry quickly. We always place the customer at the heart of everything we do. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I would like to thank Megan for her speedy response. I bought a Air tower with no instructions in the box. Sent an email to tower and got a very quick response. Thankyou.”

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Posted 4 years ago

Hi Carol, Thanks for your valuable feedback about how Megan resolved your enquiry. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“We purchased a bread maker which didn't have the instructions inside and so I contacted Tower to request. Without hesitation I was sent a digital copy of the booklet and it made something which could've been a big hassle very easy. Thank you Sam!”

Helpful Report

Posted 4 years ago

Hi Tracy, Thanks for taking the time to leave your kind words - I'm delighted to learn Sam resolved your enquiry quickly. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service when item was ordered without discount code applied. Order cancelled and reordered without hassle. Product arrived quickly. Very pleased”

Helpful Report

Posted 4 years ago

Hi Thanks for your review - I was pleased to learn your order experience was a positive one and you took advantage of our discount code. Keith - Group Customer Services Manager

Posted 4 years ago

“Extremely happy, superior staff and product. Can't get enough of air fried lamb chops!!!!!!! Keep up the excellent work of feeding hungry people, love the swift's.”

Helpful Report

Posted 4 years ago

Hello Sue Swift and Polly Swift, Meggie Mae the dog and Speedy the cat. Thanks for your lovely review - we'll do our best to ensure our Customer Service Team continue to look after our customers Enjoy those air fried lamb chops !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Extremely happy, superior staff and product. Can't get enough of air fried lamb chops!!!!!!! Keep up the excellent work of feeding hungry people, love the swift's.”

Helpful Report

Posted 4 years ago

“I had a air fryer oven the timer knob fell off after a few months i contacted Tower who quickly dealt with the issue im expecting a replacement part soon so no disappointment here will be happy to buy more from this brand.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thanks for taking the time to leave such a positive review. On the rare occasions when things don't go to plan our Customer Services Team are on hand to assist and I pleased we resolved your enquiry for you. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I was after a spare filter for my iron i sent a request via the website for help, they came back within a couple of hours with options and means to get the spare part. All very efficient and very professional. Well done and thank you”

Helpful Report

Posted 4 years ago

Hi Rupert, Many thanks for your kind words. I'm delighted to read our Customer Service Teams resolved your enquiry. Regards Keith - Group Customer Services Manager.

Posted 4 years ago

“Great products and brilliant customer service.”

Helpful Report

Posted 4 years ago

Hi Patricia, Thanks for your valuable feedback about our products and service. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Sam at customer service was amazing! Placed an order that turned out was never dispatched due to error in processing which took them over 3 weeks to rectify. Item arrived but faulty and Sam was the one who saw my complaint through from beginning to end. Well done Sam for turning our negative experience into a positive one!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi JB, Thanks for taking the time to leave your comments. Whilst I was disappointed to learn of the initial issues I was delighted that Sam took ownership of your enquiry and resolved it to your satisfaction. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I emailed the company about a broken timer dial, within the hour I was told they would check & see if they had one in stock& by the end of the day I was told that it was getting ready to be dispatched. I had the replacement item in about a week& was able to use our airfryer again. Fast& efficient customer service, very happy with the service they provided.”

Helpful Report

Posted 4 years ago

Hi Gillian, We really appreciate you taking the time to leave your valuable feedback. I was pleased to read that our Customer Service Team had resolved your enquiry quickly and efficiently. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“After complaining about not receiving any response about my faulty vacuum I have to say that within minutes the problem was addressed and a replacement cleaner is being dispatched.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your valuable feedback. On rare occasions due to the popularity of our products there may be a slight delay in responding to your messages - please accept my personal and sincere apology for the delay you encountered. I was pleased to learn we have resolved your enquiry in full. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased a Tower cordless vacuum Invoice 12579 order number 13658 and their was a fault. I contacted customer services and Natasha was my contact, Ref 527329. We exchanged 17 e-mails and I provided all the information she asked.. I was informed that their was no replacement vacuum available until October. I said I could not be without the cleaner for that long so could I have a refund. Since asking for that I have heard nothing.”

Helpful Report

Posted 4 years ago

Hi Lynda, Many thanks for leaving your valuable feedback. Having had the opportunity to personally review your enquiry I can confirm we provided a resolution to you on 24th August by arranging to send a replacement Vacuum Cleaner to you. It only leaves me to personally apologise for any delays or inconvenience caused. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower made me happy by courtesly and promptly dealing with a problem i had with a Tower product. Your colleague Megan was very helpfull and understanding. Thank you”

Helpful Report

Posted 4 years ago

Hi Mavis, Thanks for your kind words about how Megan managed your enquiry. Rest assured I have passed across your valuable feedback to Megan and thanked her for her contribution in resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My mini-oven gave good service for a long time but, when it developed a fault, Kirsty, the customer service agent, was prompt and very helpful in dealing with all the details of a quite complicated problem. I had difficulties returning the item but this was due to the couriers not Tower. I have now received a replacement oven and would say that it is worth registering for an extended warranty. Thank you for excellent customer service! I have been extremely satisfied by”

Helpful Report

Posted 4 years ago

Hi Sheila, We really appreciate your comments. I have passed on your thanks to Kirsty regarding how she managed your enquiry through to a full resolution. I do hope you visit our website again very soon as your custom is always appreciated. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“Absolutely shocking customer service from these guys. Bought an item (AC Unit) via Ideal world. Waited a month to get it. Finally received with a broken part. Back and fore for the last week trying to get it sorted. They told me via Ideal world to cut the power cable to get a refund as item cannot be replaced nor a spare part offered. They are really taking the mick! I now have an item that is totally unusable and still no sign of refund. I have spent hours via emails, webchats, telephone calls (Premium Rate) to both Tower and Ideal world and still no result. Needless to say I am annoyed, frustrated, angry and at my wits end. I will persist however as this item cost £250! Will not by Tower again.”

Helpful Report

Posted 4 years ago

“Received a fan (it was just left on the doorstep) during a heatwave but unfortunately it was smashed on arrival so I emailed tower as email is the only form of contract, I received a reply after 15 days requesting that I return the fan and I am still waiting for a refund weeks later. If I could rate the company 0 I would”

Helpful Report

Posted 4 years ago

Hello Neil, Thank you for your review. We're sorry that it took so long for us to answer your email, we are extremely busy at the moment. We can see that your issue has now been rectified with us sending you a refund. Take care. Carina @Towerhousewares

Posted 4 years ago

“The agent was polite and helpful. But the reason for the 4 star rating was because I was told to cut the cord off and that It would be processed, and I would get a replacement of the original item. But than I was told that they couldn’t fulfil the replacement of the item, however I was offered good to the value of the original price item with a fair usage charge deducted of the value of good.”

Helpful Report

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews