Trade Counter Direct Reviews

Name: Trade Counter Direct
Rating: 4.54

4.5 Rating 650 Reviews

88 %

of reviewers recommend Trade Counter Direct

4.5

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Trade Counter Direct 1 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“As always TCD delivers promptly with speed and efficiency, cannot fault the service provided. Thanks again.”

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Posted 7 years ago

“From the moment I ordered the process was easy, really good value and great product, delivered when they said it would be, kept up to date with the order at every stage, really recommend trade counter direct”

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Posted 7 years ago

“Ordered the multi volt impact driver from hitachi/hikoki & and type two case. I received a plastic insert which didn't match the impact. Upon receiving the driver already had a number of scuff marks out of the box. Not ideal. TCD customer service did contact me about the matter and apologised, which I'm thankful for. Good prices, hopefully in the future they will stock the correct tool case inserts for their hikoki products.”

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Posted 7 years ago

“Sorry battery charger did not work thay dide not reply to my emails R Ingamells”

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Posted 7 years ago

Hi Robert, Unfortunately we never received any emails from yourself and after your review, our managing director reached out to see if he could personally resolve your issue and you never responded to him either. Unfortunately without any information about your faulty item we can't help I'm afraid. Please if you could try again from our sales email address that would be great. Kindest regards, Nick

Posted 6 years ago

“Great service with next day delivery and competitive prices.”

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Posted 7 years ago

“Very quick response, no hassle. Very good.”

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Posted 7 years ago

“Great people to deal with. When I made my recent order I made a mistake and didn't include my house name as part of the delivery address. I emailed TCD and to make sure, I also phoned, and spoke with a real person. Both the phone call and the email were dealt with efficiently and with courtesy. My item was delivered, well packaged and promptly. I would recomend Trade Counter Direct and will use them again. They were also cheaper than the rest!”

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Posted 7 years ago

“Products are good but sent the wrong batteries”

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Posted 7 years ago

“Very pleased with my Milwaukee driver, prompt and efficient service.”

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Posted 7 years ago

“Fast and good”

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Posted 7 years ago

“Great service, fast delivery..would recommend in the future.”

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Posted 7 years ago

“The battery gun is fantastic.”

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Posted 7 years ago

“Absolutely fine experience - arrived all correct & in good time. Only thing I would have liked was an "Expected Delivery Date" when I made my purchase.”

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Posted 7 years ago

“Was greatly impressed with the delivery. And service and price. Will definitely be sorting my next new toy from TCD.”

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Posted 7 years ago

“Never use any other company When you order things always arrive on time and well packaged Highly recommended”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“trade counter direct it is very good very quick delivery and very good quality”

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Posted 7 years ago

“Cheap but woyld be better if you had click and collect to save on postage costs”

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Posted 7 years ago

“Paid my money and that was that. Nothing turned up.”

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Posted 7 years ago

“Perfect fast delivery and service.”

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Posted 7 years ago

Trade Counter Direct is rated 4.5 based on 650 reviews