Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking process was OK, but I could not pay by credit card as the UK Postal code field was mandatory, even though another country was selected. I have reported this to customer support, but have so far received no response.”

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Posted 2 years ago

“Tried a few times to match it a booking but when I got to payment screen would freeze I have booked on numerous occasions & not experienced this Very frustrating as it took a long time to finalise & did not get the 5% discount”

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Posted 2 years ago

“Really lovely staff and a nice quiet place to stay. However , had to wait ages to be seated whilst the two cafe staff were having a chat for breakfast. And the juice machine was out. Im sure they could have managed orange and apple in a jug. The room was big but the cobwebs were so obvious it was just a bit lazy. And one night the Dining room wasn't open so ordered a pizza it went to re c eption but noone let me know it was there so it was cold by the time I realised where it had gone. And they key cards just kept not working. Just really understaffed but the main reception staff were lovely. And we loved the nesting Swan we hope she has the fluffiest brood.”

Helpful Report

Posted 2 years ago

“Wasn’t easy to find as east bound and west bound use the same postcode. Therefore it took us to the wrong location. When we arrived it wasn’t the cleanest of travelodge and the bathroom smells dirty. There were 3 guests and only 2 towels. For the price of £96 pound it wasn’t very good. Definitely not one of the nicest I’ve stayed at.”

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Posted 2 years ago

“Needs a basket facility so you can book multiple locations and only pay once. If this already exists it's not obvious.”

Helpful Report

Posted 2 years ago

“The Altringham central travel lodge is great we have stayed many times , I found the booking ;(paying ) this time particularly hard as the site sent me straight to Apple Pay and I just wanted to pay with my card nearly gave up and chose another hotel for the night, got there in the end but it took me far longer than the last time I booked it has definitely put me off and I will look for alternatives with easier payment options”

Helpful Report

Posted 2 years ago

“Travelodge are abusing customers who pay upfront for Wi-Fi, pay extra fees for flexible booking but do not refund Wi-Fi charges, not good enough 🤬”

Helpful Report

Posted 2 years ago

“Travelodge's prices have risen to be far too high for the standard of accommodation offered when most of the properties will have been paid off years ago.”

Helpful Report

Posted 2 years ago

“My wife and I have been happily using Tavelodges for many years but have been alarmed by the tendency to no longer provide daily room service leaving beds unmade and the room uncleaned, even the passageways are looking scruffy. This seems to have copied so many firms using Covid as an excuse for cutting down on staff and services. It is a shame as we now look to other hotels for an enjoyable few day's break.”

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Posted 2 years ago

“The cheap deals you advertise are nowhere to be seen!”

Helpful Report

Posted 2 years ago

“When I first looked it said £25 but when I came to booking it was £64. A bit disappointing. Also I’ve just realised you can’t cancel.”

Helpful Report

Posted 2 years ago

“Wifi should be provided without fee”

Helpful Report

Posted 2 years ago

“Everything I was looking for you charged for even a phone call! I am disappointed that there’s a charge for everything and after this experience I probably won’t book a Travelodge stay again”

Helpful Report

Posted 2 years ago

“Pluses Very nice and helpful chap covering reception (Eve 3/5/23) Breakfast very good and nicely presented Eve Meal salad was exceptional Negatives Carpets in corridors appear quite worn, Family room is too large and becomes cold very quickly - had to sleep in a hoodie Fan in bathroom (Room 140) doesn't work effectively so bathroom becomes full of steam quickly Pizza could have had more attention paid to toppings - Eve meal No Coffee at Breakfast, machine was bust but no alternative like jugs or even instant as hot water and milk were available.”

Helpful Report

Posted 2 years ago

“Basic but no complaints for the price would use again.”

Helpful Report

Posted 2 years ago

“Very clean staff very helpful I do not normally moan about hotels I stay at and travelodge is a one I use a lot but thier are no plastic or they could be echo friendly cups for when u brush your teeth”

Helpful Report

Posted 2 years ago

“I want to book a double room with twin bed. But it didn’t show in your website. After I did the booking and paid. It show me I can change the room to a twin bedroom with £10 charge for modification fee. It makes me not feel comfortable. Incoming I don’t know how to do the booking.”

Helpful Report

Posted 2 years ago

“Tend to be a bit expensive on match days and unable to offer double rooms with twin beds.”

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Posted 2 years ago

“I left my hairbrush in room 21 I am coming back on friday could u please save it for me”

Helpful Report

Posted 2 years ago

“I think price increases are way over the top and the fact that the price can increase from £219 to £275 for 1 night over a matter of days is a complete rip off therefore I chose to book a different travelodge in a different area”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews