Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,776 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 1 star review on 26th July 2025

Liggf

Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a mistake with the booking and double booked a room, spoke to an 'agent' who said as it was non refundable it l was unlikely to get it refunded I accept this in the normal way but I noticed my error in minutes so surely it should have been refunded. I know it was my mistake but surely there should be some leeway. So be very careful with your bookings on line.😟 with regard to below I did not get a refund I had to change it to another night and pay a change fee as well. Will be very wary in future.”

Helpful Report

Posted 2 years ago

“Lovely friendly staff but the lifts are not fit for purpose. The TL is also situated in a retail park which is full of rubbish, broken, glass, dead birds and the smell of substances! Not pleasant.”

Helpful Report

Posted 2 years ago

“I can't believe how you're prices have gone up for what is a basic room not including breakfast”

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Posted 2 years ago

“Very basic no appeal about it apart from price.. very old and dated smelt of bleach not pleasant needs a makeover… staff were only thing I liked..”

Helpful Report

Posted 2 years ago

“Hi always I am getting offers from travel lodge that if u will book we will give you on this this rate cheaper but when I am going to book I got nothing very bad this happened this time also I know it will not work and I will not respond me”

Helpful Report

Posted 2 years ago

“very dirty hotel, carpets need cleaning at the moment there very sticky. Have stayed there every week since the turn of the year for work reasons, stayed in many different rooms, all in the same conditions, carpets should be burned and replaced.”

Helpful Report

Posted 2 years ago

“This is my first time back here in well over year. The hotel is looking very run down and dirty. Staff at check in were very nice. Was constantly woken through the night by banging doors, and a staff radio/walkie talkie around 4am. My tea caddy had a condom in it. Either they are providing these now as standard given the city centre party atmosphere, or perhaps the previous guest forgot their johnny. Who knows it's still there. Unused.”

Helpful Report

Posted 2 years ago

“Convenient location, but cleaning is v poor. There's often things missing from the bedrooms such as extra pillows, pillow cases, tea / coffee items, soap in the dispensers, towels etc. Shower curtains are often mouldy and/or don't reach the shower tray, resulting in water everywhere. Otherwise it's great.”

Helpful Report

Posted 2 years ago

“Travelodge does the job you'd expect of a hotel, but certainly doesn't go above and beyond. The room is reasonably sized and clean upon entry. The bathroom is small, but acceptable. The room key I have been given doesn't work 100% of the time, and I find myself playing around with the lock inserting and reinserting my room key 5-6 times before I can enter my room. Anyone passing by might think I'm trying to break in! On my first night I went down to the bar to get some dinner but found no one behind the bar, and no food being prepared despite signs in the elevator saying the bar would be open. I also paid for access to wifi while booking online, only to find that the wifi in the building doesn't work at all. Not happy with that at all and relying on mobile data to keep me connected. Breakfast was almost a similar situation to dinner the previous night, with no one behind the bar when I arrived, but to my surprise there was food and drink available. Overall, it's just somewhere to rest my head at the end of the day. Certainly not the most relaxing stay but it's a roof over my head.”

Helpful Report

Posted 2 years ago

“Could not update my CC details on the business account, so just booked as normal and took so long the cost went up.”

Helpful Report

Posted 2 years ago

“Todd hotels shame about the price.”

Helpful Report

Posted 2 years ago

“I always find a problem with getting the prices for twin rooms as the only price you state at first is fo a double room with just one bed in”

Helpful Report

Posted 2 years ago

“You sent me an email saying I could book for £38 when I went to book it was £74 explain?”

Helpful Report

Posted 2 years ago

“I had problems with the booking I could not book through my account, because the system always wants to have an English zip code. In addition, the country key always jumps to Great Britain. Since I come from Germany, the data are wrong. In addition, I could not pay via the system with the credit card. I reported the problem with the data to customer service yesterday, but have not yet received a response.”

Helpful Report

Posted 2 years ago

“The wrong date was booked”

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Posted 2 years ago

“Nice place but I did not enjoy my stay due to noise”

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Posted 2 years ago

“The Hotels are usually very good when you manage to get a booking. The booking system needs some work, however. I recently tried to book a hotel and it took 4 attempts!! Firstly I couldn't change the room occupancy, then I got kicked off website, 2nd attempt was better until I couldn't log into my account. Said I used wrong password, I didn't as I have it saved. 3rd attempt same as above. I changed my password to try and get in, then it said my email wasn't recognised! I tried to make a new account it said I couldn't because it was already a registered email. I gave up!”

Helpful Report

Posted 2 years ago

“Have Stayed in Travelodges for years all over the UK, this stay was disappointing. Lock on door was damaged, shower stopped working mid way through showering. Room looked shabby and tired. Definitely needs an upgrade and decoration. Not the usual standard of room I’ve come to expect.”

Helpful Report

Posted 2 years ago

“Very difficult to make contact with Travelodge. I wish to ask if there are twin bedrooms available and other than spend an inordinate amount of money on the phone and pay a contact fee[?] I can find no way to ask this question... Maybe it's me?”

Helpful Report

Posted 2 years ago

“I’ve booked many times but this time took almost a day- I tried to reach out via messenger also but didn’t receive a response. I had a discount code that wouldn’t work (eventually did) & then it wouldn’t let me pay without setting up a card in Apple Pay which I didn’t want to do. Intermittently tried over the course of a day & eventually it let me.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,776 reviews