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Travelodge UK Reviews

4.3 Rating 9,777 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Laurence Lebor
Verified Buyer
“Expensive. Always problems with internet. Room not clean. Old frayed carpet. Table light not working. Corridor light not on early working.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“On the whole, the website is quite good, but I needed to dig for information on how to include our dog in my booking. It would have been nice to speak to someone, but a premium phone line is not the way to go if you want to help customers. Neither my mobile or land line would allow the call to go ahead. Having to pay upfront for internet access is also pretty poor and the options are fairly limited. Two devices on the standard offer for a booking for three people? We are paying over £100 as it is.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very over priced for minimal accommodation”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“No bath, telly and radiator in a stupid location. Staff friendly and helpful”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Ants in bathroom, Wi-Fi code wouldn’t work, staff very friendly and bed comfy”
Helpful Report
Posted 2 years ago
Dent
Verified Buyer
“The room was mediocre. Definitely not worth the price but was clean. Very small TV and hardly any milk etc for brews. Very dry coffee sachets. Was woken at 3am by drunks screaming at one another so didn’t sleep great.”
Helpful Report
Posted 2 years ago
Home Summerton
Verified Buyer
“Second stay here, first was awful! Gave a second chance as it’s suitably placed for our needs but it just gets worse. Kids running around cars parked and playing football in the car park. Untrained staff! Initially left stood at reception whilst 2 members of staff continued their conversation. Staff looking for red wine in the fridge, to be told they didn’t have any…I had to explain that red wine isn’t kept in the fridge and tell her where it was. Second bar visit, I asked for lime juice, was told they didn’t have it so was offered bottles of lemonade and j20! To go in my pint of lager….again I had to point it out to get it. 3rd bar visit, I asked for a bottle of Malbec and again after telling her where it was she handed me a half empty bottle. I could go on but I’m sick of typing.”
Helpful Report
Posted 2 years ago
Andy Kent
Verified Buyer
“This time I used the app, which is terrible and desperately in need of bringing into the 2020s. The website is better.”
Helpful Report
Posted 2 years ago
Jennifer Wall
Verified Buyer
“I tried to book two nights stay at Travelodge, Derriford. When I tried to pay I couldn't because Travelodge expect everyone to have Apple Pay. My credit card does not use Apple Pay. I nearly gave up and used Premier Inns. But, and here's the good part, I phoned Travelodge Derriford and a lady gave me a number for the central booking office. It cost me £2.50 booking fee but I was able to book the two nights. Travelodge need to sort their website out as they will have very dissatisfied customers.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Tv don't work no coffee and so much more it's a joke on how much you have to pay for a room”
Helpful Report
Posted 2 years ago
Kearns;Kearns
Verified Buyer
“Rooms covered in stains. Kids running through corridors screaming late at night. Won’t stay there again.”
Helpful Report
Posted 2 years ago
Ed Coleman
Verified Buyer
“Couldn't log in with my password - tried retting (three times) - never send an email. Going to have to contact them. What a drag”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“This Travelodge is in dire need of some attention. The car park has massive potholes and is strewn with rubbish. My room had bird poo streaked down the window and frame. The window sill inside was a mess and needs a repaint. There are only 3 electrical sockets in the room and none by the bed so you have to unplug either the kettle, TV or heater to charge your devices. There's no 3G signal in the hotel so you have to buy theirs. The hot water wasn't really hot enough for a bath (and the bath is tiny!). On the plus side, the staff were friendly and let me check in early and the bed was really comfortable.”
Helpful Report
Posted 2 years ago
Jackson
Verified Buyer
“I was very disappointed to find as I did the booking the price rose from £115.99 to £138.99 in the space of my adding my details. To add insult you emailed me this morning with the lower price even though I have booked the higher one.”
Helpful Report
Posted 2 years ago
Anthony Heaton
Verified Buyer
“Not very impressed with this Travelodge. The room was clean and everything worked but the soap in the shower was vile It was a red liquid that left me feeling like I had been rubbed down with washing-up liquid. It also had quite an unpleasant sort of chemical smell. The car park, although my car was fine, looks like a potential thief's paradise. I was also majorly unimpressed with the "breakfast to go". A tiny amount but what made it worse was that the box they gave me had two items missing. Lesson learned I guess. I usually stay at a bigger Travelodge that has more facilities including a decent place to get a good, cooked breakfast for just £3 more than the little box with things missing. There was also a constant noise from the filling station, or somewhere, that disturbed my nights sleep. One thing I was very happy with, the shower had great water pressure and was like a tropical rain storm.”
Helpful Report
Posted 2 years ago
Graham Kent
Verified Buyer
“I booked a hotel room so that I could attend a funeral. I have had more than 20 messages / emails about your hotel chain since ! I tried to phone the hotel, but the PREMIUM rate line could not connect me ! Service so far - PATHETIC !”
Helpful Report
Posted 2 years ago
Craig Haywood
Verified Buyer
“Fine via the website shocking via the app wouldn’t accept card payment there’s no Apple Pay option on there only gave one room option”
Helpful Report
Posted 2 years ago
Philip Evans
Verified Buyer
“Completely under-staffed. The room I was assigned had no working lamp. I was given another one but it too had no working lamp. Or working heater. Third room was fine, if I had been able to get into it. Lock was broken and key wouldn't work. Altogether I wasted an hour trying ti check in. Receptionist was very helpful and it clearly wasn't his fault- he was just having to cover too many bases at the same time in a hotel that has obvious maintenance issues.”
Helpful Report
Posted 2 years ago
Robert Taylor
Verified Buyer
“Unfortunately everytime I tried to pay for my stay my card kept getting rejected what was very frustrating hopefully someone will look into this matter and make it easier for people to use their credit cards.”
Helpful Report
Posted 2 years ago
ANTHONY TUCKER
Verified Buyer
“Disappointing; no information in the room re breakfast etc. decor and furniture rather sad looking in need of update.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,777 reviews
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