Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,777 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 1 star review on 26th July 2025

Liggf

Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great staff room walls were disgusting very dirty but clean bed needs decorating”

Helpful Report

Posted 2 years ago

“Can be hit or miss. I expect a clean room at the very least. Sometimes better than at other times”

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Posted 2 years ago

“Lights didn’t work in room, all so dim I couldn’t read, TV said signal strength too poor to show most channels, I paid for WiFi & it was virtually worthless”

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Posted 2 years ago

“We stayed at Bicester, Cherwell Valley M40 Travelodge. It was not an appalling experience, but nor was it thrilling. We arrived very late - 11.30pm - and we had to walk about 40 yards along a totally unlit pathway from the car park to the front door, carrying a number of bags. The check-in though was excellent. Keys were thrust in our hands with the car reg number the only formality required. Staff were warm and courteous. The room was pleasantly spacious, with two chairs and somewhere to place a suitcase. The bed though was not especially comfortable and the pillows lumpy. But the worst aspect was the bathroom. Someone had glued some fabric to the bottom of the bath, presumably to prevent slipping. This had gone mouldy/dirty at the edges. It was so unappealing that we both avoided taking a shower. The toilet seat was loose and wobbly. There was no detachable shower head.”

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Posted 2 years ago

“Room was very dirty so had to ask for another room, which was still dirty, grim.”

Travelodge UK 2 star review on 30th August 2022

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Posted 3 years ago

“Southend on sea well what a awful experience for me and kids never again !!”

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Posted 3 years ago

“I stayed in the Travelodge in Graffton pl London recently for 5 nights and although the reception staff were excellent and more than helpful and friendly the hygiene in my room was way below acceptable. On my 2nd day I had to complain that the heating and the TV weren’t working and it was day 3 before I received fresh towels and even then the cleaner, and I’ll use that term loosely just left them on top of my unmade bed and didn’t even take the wet ones away and she left me one clean mug and again didn’t take the dirty ones away. The whole time I was there no one cleaned the bathroom and the shower, sink and toilet were not cleaned once that week. This is the first time in all my years of traveling that I have ever written a bad review of a hotel but I feel it needs to be noted as the domestic staff at this hotel should be replaced with people who care and know what they are doing. As I said earlier, the reception people were 1st class and it’s a shame that the people behind the scenes are the opposite.”

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Posted 3 years ago

“Hotel room I was allocated smelt like cigarettes, there was a stain on the bed sheets and there was no soap in the soap dispensers.”

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Posted 4 years ago

“Central customer service tel number too expensive in per minute and it takes so long to get human. On My Travelodge, there is no request space such as quieter room. As a business traveler who stays whole weekdays good night sleep is very important.”

Helpful Report

Posted 5 years ago

Travelodge UK is rated 4.3 based on 9,777 reviews