Triton Cycles Reviews

Name: Triton Cycles
Address: Unit 4 Prospect Business Park, Langston Road, Loughton , Essex
Rating: 4.56

4.6 Rating 4,062 Reviews

89 %

of reviewers recommend Triton Cycles

Company Reviews

Metrics

Info

4.6

Based on 4,062 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered parts, they were delivered very quickly and were good quality, will definitely be using Triton again.”

Helpful Report

Posted 4 years ago

“Staff very helpful and friendly. Very fast delivery. 5 stars.”

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Posted 4 years ago

“Never used them before, needed some parts and was delighted that Triton had them at a good price. Best of all, I ordered them on a Wednesday and they arrived on Friday. Will use them again”

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Posted 4 years ago

“The Cannondale mudguards I wanted were in stock and dispatched quickly. I’m happy with my Triton experience.”

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Posted 4 years ago

“Part was supposed to be delivered by 22nd June. Didn’t arrive until 20th July. Customer services did not respond to request for more information. I appreciate we have been in difficult times but this complete lack of communications is shoddy.”

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Posted 4 years ago

“Great service good prices & products delivered on time.”

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Posted 4 years ago

“Placed the order in April and received the items in July. No customer service. Multiple chaser emails and voicemails but no response. Really really poor customer experience and management of customer expectations.”

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Posted 4 years ago

“When eventually managed to get through, the customer service was very good. Goods arrived on time.”

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Posted 4 years ago

“Bike delivered on time, only Triton could get the GT bike we wanted. As other people have indicated communication was a problem, and this gave rise to concerns but in our case Triton delivered.”

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Posted 4 years ago

“Exellent. Items were actually delivered earlier than originally stated. Very happy, would recommend.”

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Posted 4 years ago

“Ordered a spare part which arrived promptly and well packaged. Service excellent.”

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Posted 4 years ago

“Brilliant selection of Spares - prompt service”

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Posted 4 years ago

“Very fast shipping to France. Product well protected. Nothing to say.”

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Posted 4 years ago

“Really good service. Delivered my son's new bike ahead of schedule.”

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Posted 4 years ago

“I ordered components two months ago (payment confirmed). After that I heard nothing from them. No response when calling, no response when mailing. Even with all difficulties during the COVID-19 pandemic, they at least - after 2 month - should let me know something.”

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Posted 4 years ago

“I can't fault Triton Cycles, absolutely brilliant service. I ordered a bike at around 9am, had a dispatch notification within 2hrs and the bike was here at 2pm the next day. Is there such a thing as better service than that? I saw the negative reviews online, but you've got to appreciate that during the pandemic, bike shops are completely bombed out and simply can't deal with everything on an urgent basis. From my experience, I'd have no issues buying from Triton Cycles again and recommending them to friends/family.”

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Posted 4 years ago

“Very impressive service with exceptionally quick delivery. Many thanks.”

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Posted 4 years ago

“Excellent delivery as expected and great bike! Very happy customer”

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Posted 4 years ago

“My order has not arrived after a month, they will not respond on the phone or to numerous emails. Will now be taking this up with my credit card company. Never again !”

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Posted 4 years ago

“Ordered a trailer, arrived on the expected delivery date but with slight damage to box (presumably caused during transit). However the trailer was packed well and arrived in perfect condition. Prompt and efficient service.”

Helpful Report

Posted 4 years ago

Triton Cycles is rated 4.6 based on 4,062 reviews