Triton Cycles Reviews

4.6 Rating 4,060 Reviews
89 %
of reviewers recommend Triton Cycles
4.6
Based on 4,060 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Triton Cycles Reviews
Visit Website

Phone:

0208 508 0682

Email:

info@tritoncycles.co.uk

Location:

Unit 4 Prospect Business Park, Langston Road
Loughton , Essex
IG10 3TR

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Triton Cycles 5 star review on 5th August 2020
Alvin
Triton Cycles 5 star review on 17th June 2020
Nick
Triton Cycles 5 star review on 11th June 2020
Christofer
Triton Cycles 5 star review on 5th June 2020
Paul
Triton Cycles 5 star review on 3rd June 2020
Anonymous
Triton Cycles 5 star review on 2nd June 2020
Poullaouec
Triton Cycles 4 star review on 2nd June 2020
Michaël
67
Anonymous
Anonymous  // 01/01/2019
Wonderful. I ordered it one afternoon , it was dispatched within an hour and arrived the next afternoon. Thanks very much, and at Avery reasonable price
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Posted 3 years ago
Triton had the best price that I could find on a hard to find product. It shipped to California in less than 7 days — from the day that I ordered. Overall, a great experience.
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Posted 3 years ago
Delivered ahead of schedule at a difficult time. My son is extremely happy with his new MTB and we are already planning a run rounds the blue trail at Hicks Lodge.
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Posted 3 years ago
Me and my familie is very pleased with the service given from the support, thank you...
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Posted 3 years ago
Ordered my son a bike on Saturday evening which was showing in stock. After seeing all the negative comments after placing the order I have to say I was worried. First thing Monday am I got an email to say it’s in stock and dispatches sane day. Received it the following day. Considering the unprecedented demand on bikes in the country I think they’ve done really well to keep up with this. Son very happy and the bike is in perfect condition. Thank you.
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Posted 3 years ago
Do not use this company I placed an order in may and still have not received it. They don’t respond to emails and they don’t answer the phone.
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Posted 3 years ago
Item arrived well packaged and in a timely manor.
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Posted 3 years ago
Excellent service, bought the bike online, was told it could be up to 2 weeks delivery, actually got it delivered 3 days later, no faults with the bike, recommended!
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Posted 3 years ago
Disappointed in service: initial picking error resulted in incorrect model and size delivered. Mistakes do happen but found it Really hard to contact company to resolve. Wednesday email and web form, no contact so tried again on Friday including several phone calls on hold 10 + minutes then cutoff. Monday eventually got through on phone, sorted ok and promised if I posted item would send out correct item next day. This did not happen and waited further day. Overall as error was not mine I felt service should be better, instead of costing me time and money to resolve.
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Posted 3 years ago
Great price and prompt delivery
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Posted 3 years ago
Warning ! Do Not order from this company !! Ordered and paid for a helmet mid May, 8 weeks after I still haven't received any product. Triton Cycles don't answer mails or calls. Have now contacted my bank and will try to retrieve my money.
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Posted 3 years ago
Ordered and paid for a front fork in the start of May with a promised delivery between 16th May and 2nd of June. Still nothing delivered. Sent loads of e mails and phoned several times but still no contact. They have til the end of the week Them I’ll be contacting my bank to retieve my money from Triton Cycles. Oh,,,, the review. Absolute rubbish, a front for stealing money so keep Well away from this firm.
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Posted 3 years ago
Very POOR communication. Bought a bike in April NO PROBLEM - something slipped and got damaged and although they are not claiming any blame I emailed them to ask if they could help push an part order through. NEVER answers the phone. I bought a part 3 weeks ago with a 3-5 days dispatch and have heard nothing. Have emailed them countless times with 3-5 days response time - and again they fail to respond. I have now gone to a proper Cannondale dealer and they fixed the problem in 3 days.... If I could find a place to contact Cannondale I would report them as there service is shocking. Do not Buy From Them..... I fully appreciate that COVID has shaken up businesses but this should not be an excuse to hide behind. 1 email reply would have done it and save all this.
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Posted 3 years ago
Ordered new bike at beginning of April!!! The bike arrived with damaged front fork. Still waiting for new replacement fork, despite multiple e-mails and false promises to Ruth. No proactive follow up. An absolute disaster. I see other posts where people have experienced the same excruciating frustration. Shocking lack of customer service. Do not use this company. If the MD of Triton is reading this then please call me.
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Posted 3 years ago
It was a relatively quick delivery, but the piece arrived damaged
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Posted 3 years ago
Great thanks, quick delivery
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Posted 3 years ago
placed order start of June was told estimated delivery would be 22-30 June, still nothing. Have emailed twice no reply and no answer when i phoned
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Posted 3 years ago
DO NOT USE THIS COMPANY! I ordered a set of pedals 2 months ago, they took my money but I have still not received the goods. Numerous emails and calls with no answer/reply. Crooks!
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Posted 3 years ago
ordered a saddle bag weeks ago, have left so many messages, been given false promises. Still not received and they dont bother to return emails or calls
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Posted 3 years ago
Placed an order on 13th June, after chasing finally received a dispatch confirmation email on 29th June. When the part arrived it was missing a piece. Tried phoning but no answer or just rings out and email (via contact page on website) and no reply. It was only a small part I ordered so I've not lost out, its just frustrating that sort of poor customer service still exists. I personally definitely wouldn't recommend this company.
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Posted 3 years ago
Triton Cycles is rated 4.6 based on 4,060 reviews