Trouva Reviews

4.65 Rating 3,550 Reviews
91 %
of reviewers recommend Trouva
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.83 out of 5
Read Trouva Reviews
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Phone:

+442071936444

Email:

support@trouva.com

Location:

229, Shoreditch High Street, London

I was disappointed with the Freda cup. The print is faded and not bright like the photo shows.
Absolutely wose company to buy any thing from I still yet hav not received my parcel costumer care wasn’t help fuk at all wen rang up about it either
I’m still awaiting a refund on an out of stock item from over a week ago
Order 4890960 Trouva has no clue has to where my order is, 10 after ordering my item. I am sure they will find some sort of excuse to explain the reason why it took so long to get delivered at some point in time. They come across as yet another company happy to take your money, then send you tonnes of emails afterward. I have had some communication via email, but only because I complained about the poor quality service I didn't receive. I am very disappointed and would not recommend it to anyone. A copy of this note will be soon used on social media and various review sites.
Placed my order, paid my money and then a week later saw a refund in my account - didn’t have the item! Either take an order or don’t- but don’t take someone’s money and then search for the item.
Not happy. I spent hundreds of pounds on two ceramic ornaments. When I track my package it says the consignment has been signed for - I did indeed sign for a parcel - but there was only one ornament in the parcel!!
Cannot review this product as I’m still waiting for it to arrive. Very poor show.
I was told delivery would be last Friday: it is now Wednesday and my tracking advice from UPS still tells me it is in transit to my home ... as it did on Saturday, Monday and Tuesday. Cannot review something that has not arrived!
Ordered an item, waited 5 says for delivery only to open it and find it was a completely different item. Finally after 3 days I was advised that the incorrect item I received was sent because they no longer stock what I ordered. I was then told in order to get a refund I needed to find a way to print off a returns label ready for when the delivery driver returned to collect the package, in the middle of a lockdown when I don’t own a printer. After explaining I don’t own a printer and am only supposed to leave my house for essentials i was told I need to print it myself or use someone else’s and they are trying to help me but can’t do that unless I help them. First and last time I will ever order anything from this site
The service I have received from Trouva has been terrible. I ordered a mirror. The wrong mirror turned up which I then returned. A month later I have still not been refunded for the mirror. The whole experience has been appalling. Can I be refunded for the mirror as you promised to do a month ago.
Terrible service Been over 3 weeks since I placed a order for a watch Called the company on 3 occasions, never received the item and they keep telling me it’s on its way and there’s a problem with the address. The address is on the tracking and has been there since I placed my order. Yet I’ve received nothing. Was really looking forward to the watch. Ver y disappointed. Will be issuing a complaint and getting some compensation for having being messed about for 2 weeks and left without money promised a parcel with in 5 workinh days. But 3 weeks later still nothing.
I recently placed a purchase for 2 handcreams through Trouva. About five days after having placed my order, I was notified that the store only had 1 available. Though disappointed, I still proceeded with the order of the 1. Another 3 days later, I was notified that the handcream was broken during the packaging experience. It was an unfortunate first experience and I most likely won't shop through Trouva again.
Very happy with the sharpeners I bought. Best price & speedy delivery. Will shop here again
Efficient very good service from ordering to delivery. Thank you .
Unfortunately I will not be using this shop again. Have been waiting for a refund for ages was promised it in 3-5 days now having to chase for a second time as still not received!
There's always an excellent selection of different items. Great for present ideas. Customer service is responsive and helpful.
Although I'm aware in the details it does state the size of the product, I do find the product a little misleading. In the photos you assume there are more than one mini lantern, and as the description says, 'these stylish box lanterns', I naturally assumed I was buying a set. Obviously it was my mistake not to look in the details but I just wish it was more obvious what I was buying. The product itself it nice and quaint, and the quality is good.
Item was as described on the website. The price was good (cheaper than in the shop that I'd first seen the item) but delivery time was a bit slow. Package took six days to arrive.
They don't look good value for money. Look a bit cheap!!!
Super disappointed. Very poor customer service and communication. Take a very long time to try to resolve their mistakes. They allow stores to post goods which when they arrive are nothing like the items you pay for and expect the customer to accept the alternative goods. I am a first time customer who believes in supporting small independent companies but after this I will probably not take the risk it is simply too frustrating and time wasting.
Trouva is rated 4.65 based on 3,550 reviews