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Trouva Reviews

4.6 Rating 4,463 Reviews

91 %

of reviewers recommend Trouva

Company Reviews

Product Reviews

4.6

Based on 4,463 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

Trouva 5 star review on 11th December 2021

Trouva 5 star review on 11th December 2021

Trouva 5 star review on 9th December 2021

Trouva 5 star review on 8th December 2021

Trouva 5 star review on 5th December 2021

Trouva 5 star review on 5th December 2021

Gabrielle Jamshidi

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just dissapounted as ordered a Xmas present paid for it , only to be told a few days later out of stock! The fault of the boutique, but they should update stock so Trouva supporting these small boutiques is a good idea but only to be let down by them!”

Posted 3 years ago

“The Elice star was well packaged and arrived safely. Good quality product, but I feel it should have been made clear that the plug would need adapting to comply with UK electricity supply. Trouva were helpful and made enquiries with the seller who then answered my query . Due to lockdown it is not easy to buy the plug adapter and bulb.”

Posted 3 years ago

“Delivery was slow. UPS informed me of delivery and it didn’t happen. 2 days later I received the package with no notification and open wrapping. Product fine but saw it later on other sites £12 cheaper.”

Posted 3 years ago

“I don’t know yet as still haven’t received my order, so, so far not great.....”

Posted 3 years ago

“I am really disappointed because I thought I had ordered long socks ! They are nice short ones but I wanted long”

Posted 3 years ago

“Sent out quickly, but I found the mask sent very hard for me to use.”

Posted 3 years ago

“I ordered a head visor but when it arrived it was bent. Disappointing they didn’t package it to protect the structure.”

Posted 3 years ago

“The order came really quickly,but I was disappointed it couldn’t be sent directly to Malta. From you to Wales,then onto Malta,two lots of postage. It is a birthday present for my daughter tomorrow,but now won’t arrive on time.”

Posted 3 years ago

“I love the range and the collection of boutiques and products available. I had a bit of an issue with a 15% code I was sent for recommending a friend. The boutique I used it on went out of stock so could not dispatch my item. Trouva refuses to reissue me with the 15% off until I complained - I just expected logical fair customer service and it’s left a sour taste in my mouth to be honest and I felt it was poor from Trouva.”

Posted 3 years ago

“Although I’ve received swift communication regarding my order and a refund for an unavailable item I’m disappointed to have not received the gift wrap in time for my daughter’s birthday on Wednesday.”

Posted 4 years ago

Hello there, I'm really sorry about this. This isn't the experience we like to give our customers. I will put you in touch with a member of the customer support team so that we can resolve this issue for you quickly. In the meantime, many thanks for taking the time to leave feedback, we really appreciate your opinion. If you have any questions or any further feedback, please do let me know or follow up with us via email. Best wishes, Jem

Posted 4 years ago

“I have already written review”

Posted 4 years ago

“Lovely site and products, unfortunately both the items I bought, were then out of stock. I understand, inde shops etc, small amounts of stock.”

Posted 5 years ago

“Although I was so disappointed that my very first order was a disaster as I was sent the item in a completely different and totally unacceptable colour, I do have to applaud the very prompt action of Customer Services - and their sincere apologies. I don’t think that the mix up was specifically Trouva’s fault. I think the blame lies with the retailer who dispatched the item. The assistance from Customer Services was very much appreciated by the way. Thank You!”

Posted 5 years ago

“Had the item but delivery was poor I was wrongly directed to a late shop to collect an item that had been delivered somewhere else on Christmas evei contacted customer services three times to get the wrong info.”

Posted 5 years ago

“I love the concept and the boutiques represented. The issue is the time to tell the customer if the product is available or not, its too long and quite frustrating. In the end I had received my order and a reply but it took longer than I'd like and during Christmas with little time and a critical date it was too tight.”

Posted 5 years ago

“Whilst the plant mister I purchased looks gorgeous, & arrived nicely packaged, promptly, its functionality is not good. The water squirts out, rather than 'mists', & disappointingly the nozzle's not adjustable. Think the designer has possibly made the 'presser' shaft too long.”

Posted 5 years ago

“Quick delivery, but a bit pricey -£10 for a stainless steel egg cup”

Posted 5 years ago

“First order was lost by delivery company. Took almost one month to receive the replacement item and refund. Received a refund after 2 weeks of waiting for replacement items which were out of stock but I was told I will be getting them - miscommunication on Trouva and boutique side. Second order - item was out of stock but still available on the website - boutique didn't update Trouva website accordingly. Received refund. Second parcel - opted for gift receipt - so the receiver can't see the price on invoice- invoice was without the price shown on it but the items still had price labels stuck on them. So it kind of defeated the object. Cons - delivery company & communication between shops and Trouva Pros - problem handling & resolution.”

Posted 5 years ago

Hi Alzbeta , Thanks for taking the time to leave us a Google review, we really appreciate your opinion. I'm ever so sorry to hear of your experience with your most recent order from Dotty Home which was out of stock as well as the previously lost order. We are aiming to improve our order processing system for our small independent boutiques to make it a seamless customer experience. It's not perfect yet- as you've experienced, but we're doing our best to educate our boutiques to pack and ship orders for customers to our customers correctly. I can see that we have already sent you an email as well as a goodwill gesture and do hope you will give us another chance soon. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris

Posted 5 years ago

“Well made but a bit pricey”

Posted 5 years ago

“I recommend Trouva if you are looking for unique products that you won’t find in the high Street or big department stores. I haven’t given the 5 stars as you have to pay for the postal charges for any kind of returns. As a result I had to keep a couple of items I really didn’t want them, the cost of return them was not worth it.”

Posted 5 years ago

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Trouva is rated 4.6 based on 4,463 reviews