Login
Start Free Trial Are you a business? Click Here

Trouva Reviews

4.6 Rating 4,469 Reviews
91 %
of reviewers recommend Trouva
4.6
Based on 4,469 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Trouva Reviews
Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Anonymous
Anonymous  // 01/01/2019
No delivery after 6 days...no tracking
Helpful Report
Posted 4 years ago
Havnt even received my order ordered it over a week ago
Helpful Report
Posted 4 years ago
Bought as a gift for my daughter. She loved it. Arrived when they said it would. Perfect
Helpful Report
Posted 4 years ago
Bit of a mixed review. I recived my plant pots next day which was good, however one of the pots has 2 large chips on it which is very disappointing given the price. There is no contact number on your website to call you and address this issue to have it resolved.
Helpful Report
Posted 4 years ago
Unfortunately the item that arrived did so with a bit of damage to the main slide. Not a huge issue but disappointing when paying so much for the item
Helpful Report
Posted 4 years ago
First time ordering with this company and I was not disappointed, my item was unavailable but trouva let me know straightaway what was happening and even searched and found me a alternative. I can not praise them enough and will be definitely ordering again I can highly recommend trouva .
Helpful Report
Posted 5 years ago
Got the best prices I could find for some special matches I'd been looking for. Even better with 10% off for joining Trouva!
Helpful Report
Posted 5 years ago
Super fast service, even at Christmas. Great selection. I'd definitely use again
Helpful Report
Posted 5 years ago
Great choice of reatailers, good browser - particularly like the persistent wish list feature. Clear post-purchase notifications. Definitely will use again. Very pleased with the products, all described accurately.
Helpful Report
Posted 6 years ago
Placed an order, money was taken then told item was out of stock. After giving feedback was sent a generic apology at a ridiculous time of night. Would not recommend or use again.
Helpful Report
Posted 6 years ago
Hi there, Thanks for taking the time to leave us a review, we really appreciate your opinion. We are ever so sorry if the reply email reached you late. Our team are working tirelessly to respond to customers throughout all hours of the day and can only apologize if your response to feedback was sent at an inconvenient time. I would personally like to assist you further regarding this out of stock, would you be so kind to contact our support team via email? You can reach us on support@trouva.com and quote this review. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris
Posted 6 years ago
Terrible. Didn’t even receive item. Already been asked to complete a review - please stop sending me more requests!
Helpful Report
Posted 6 years ago
Hi there, Thanks for taking the time to leave us a review, we really appreciate your opinion. We are ever so sorry if you have received multiple requests for reviews. We do take feedback very seriously. Regarding your out of stock issue, this isn't the experience we like to give our customers. The nature of being a startup and working with small independents is such that we can occasionally run into logistical issues, and we're trying our best to iron out these creases as we grow. We have sent you an email as well as a goodwill gesture and do hope you will give us another chance soon. If you have any questions or any further feedback, please do let me know! Yours sincerely, Chris
Posted 6 years ago
Excellent collection of varied boutiques. Wonderful customer service.
Helpful Report
Posted 7 years ago
Beautiful collection of products and boutiques. Its really special that unique items are together in one place. I will definitely shop again
Helpful Report
Posted 7 years ago
Really excellent customer service, quick shipping :)
Helpful Report
Posted 7 years ago
They sell amazing products from the best independent boutiques.
Helpful Report
Posted 7 years ago
Unique products and a speedy service - can't fault them!
Helpful Report
Posted 7 years ago
I can always rely on Trouva to have the best quality Artisans and their communication along the entire purchase to delivery trail is second to none. Trouva is my go to for soft furnishings for clients’ homes.
Helpful Report
Posted 7 years ago
Beautiful quality, arrived quickly, exactly as described
Helpful Report
Posted 7 years ago
Love the range of products, you can see where they come from
Helpful Report
Posted 7 years ago
beautifully packaged and wrapped, something I couldn't find elsewhere
Helpful Report
Posted 7 years ago
Trouva is rated 4.6 based on 4,469 reviews