Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,470 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Trouva to source Christmas gifts. I called with some questions and thought the customer service was excellent, very friendly and helpful. I placed three orders and thank you they were all received in time.”

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Posted 6 years ago

“Lovely personal service and great communication. A wide range of products too and brilliant to be able to shop from independent sellers.”

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Posted 6 years ago

“Excellent products and easy to find. Exactly what I wanted.”

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Posted 6 years ago

“Quick , easy and efficient. I bought a wine chiller for my husband which he was thrilled with. Thank you Trouva”

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Posted 6 years ago

“Fast efficient service.”

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Posted 6 years ago

“The item I ordered was well packed and as stated on the website. The first order discount was appealing. Delivery was slower than I expected but I was able to track it and as advertised came in time for Christmas. The recipient was very pleased with the item so ll in all a good experience.”

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Posted 6 years ago

“Quick delivery and nice website”

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Posted 6 years ago

“A beautifully curated way to shop independently.”

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Posted 6 years ago

“Considering that it's the week running up to Christmas. Pair of grenson brogue boots on my feet in 3 days. Well done. Quality service”

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Posted 6 years ago

“Very happy with the quality of the products ordered and the speed of delivery - thank you.”

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Posted 6 years ago

“Super quick delivery and packaged so lovely :)”

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Posted 6 years ago

“Efficient service. Loved the coffee cups - they have a real charm - something you do get with high street outlets.”

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Posted 6 years ago

“Arrived on time and was able to easily track my package. Was really happy and the poster was nice quality!... quote - 'best secret santa gift ever!' will definitely use trouva and order from curiouser and curiouser again.”

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Posted 6 years ago

“I ordered two mugs a week before Christmas. When they arrived one had unfortunately been broken in transit. I submitted photos to Trouva and they arranged to have another mug delivered by courier on Christmas Eve. Customer Service at its very best, well done Trouva. I will be more than happy to use you again and definitely recommend to friends.”

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Posted 6 years ago

“Very efficient service. Rapidly responsive to queries. Good prices. Excellent product choices.”

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Posted 6 years ago

“My parcel had been damaged in transit due to courier & soon as I sent message about this it was sorted & another was on its way can’t ask for better service than than ! Lovely quality gifts 👍🏻Great to do business with people who care !!! kind regards Kim 🤗”

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Posted 6 years ago

“Superb range of products, competitively priced and sourced from a wide range of independent, boutique shops. Customer service for my order was excellent and I would certainly return to Trouva in the future.”

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Posted 6 years ago

“I bought three different products from three different boutiques. They all arrived more quickly than expected and were well packaged. Two products were gifts that delighted their recipients and I love my black suede gloves!”

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Posted 6 years ago

“I had been looking for a London bus tree decoration for a few weeks and everywhere was sold out or most on the internet were over £10 excluding postage , found this company and was normal shop price plus postage, arrived quickly for Christmas time and very well wrapped, impressed and will use again.”

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Posted 6 years ago

“Amazing range of products to choose from and an amazing staff who when I contacted them with a query I had , which had nothing to do with Trouva , they sorted it promptly with no hassle, highly recommend”

Helpful Report

Posted 6 years ago

Trouva is rated 4.6 based on 4,470 reviews