Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trouva's customer service has been excellent as they have kept me informed re my recent order.”

Helpful Report

Posted 5 years ago

“Friendly & supportive online shopping & I love my new dress in the right size”

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Posted 5 years ago

“Really pleased with my Elizabeth Scarlett make up bag. I will use Trouva again…very good service”

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Posted 5 years ago

“Got it but you had my address wrong. But I had a great neighbor who saw the my name and brought it to me. Fantastic product!”

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Posted 5 years ago

“Brilliant service,Beautifully packaged, and excellent quality . The dress I ordered was an excellent price and I couldn’t have been more pleased on receiving it. Can’t wait to wear it.”Well done Trouva””

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Posted 5 years ago

“I ordered a Freda Kahlo scarf as a present for my niece. Excellent value for money, lovely quality and the packaging was exceptional”

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Posted 5 years ago

“Easy to select and order. Tracking information did not alter for 2 days. Dialogue with customer services worked well and effective resolution of the tracking problem with delivery as advised. Thank you.”

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Posted 5 years ago

“Excellent service and super fast delivery. First order from Trouva and Stocks but will definitely be ordering again. Thank yiu”

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Posted 5 years ago

“Simple easy transaction & delivery on time. Gift wrapped so haven't opened yet however presentation looks excellent.”

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Posted 5 years ago

“Great company! Would highly recommend!”

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Posted 5 years ago

“I was looking for a marble bowl with a good price, and I found Trouva, I am generally cautious about ordering from websites I haven't heard of, but I was very happy today to receive my beautiful bowl, great quality for a good price, delivery on time with a personal little note inside. Very happy and highly recommend it to everyone. Also feels great to support small independent boutiques!”

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Posted 5 years ago

“I love my set of four classic blue-striped Cornish 10 oz mugs. I have been looking for them for years. And I got a sweet note from the vendor in England. Made my day!!!”

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Posted 5 years ago

“Prompt service - good choice”

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Posted 5 years ago

“Recently just discovered Trouva and also made my first purchase through the site. Great selection of products, vibrant website and very covetable collection of items. Very much enjoyed receiving my dress, it’s beautiful.”

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Posted 5 years ago

“Great service-exactly what I ordered and right on time. Brilliant!”

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Posted 5 years ago

“Ordered my product over 1 week ago and it still has not arrived, despite a supposed 1-3 day delivery time. Customer service has been good in responding to my enquiries but we are still no closer to finding my missing item. Very disappointed as the item now seems to be missing entirely.”

Helpful Report

Posted 5 years ago

Hi Cassie, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 5 years ago

“Totally awesome. Such a cute item. Shoppe needed to contact me and went above and beyond to make sure I was pleased! Which I certainly am. I most definitely recommend Trouva. Nancy Ellen Clarke”

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Posted 5 years ago

“Pleased to find this item as it was put of stock in most places. Well packed and arrived in very reasonable time.”

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Posted 5 years ago

“Easy ordering platform. Great customer service. Unbelievably fast delivery. Less than 5 days from Germany to USA regular shipping!!”

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Posted 5 years ago

“Fantastic”

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Posted 5 years ago

Trouva is rated 4.6 based on 4,471 reviews