Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful product range , only complaint is that i thought the delivery charge was a bit high”

Helpful Report

Posted 3 years ago

Hi Clare, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I'm so sorry to hear that you are not entirely happy with your experience with us. We completely understand that our policies and systems are not ideal for everyone, however, unfortunately, at the moment, all our boutiques are small independent businesses and as we grow, however, we do hope to implement new services in the future. We’re really sorry for any inconvenience this might have caused you and we do hope in the future you are willing to give us another chance to provide you with more positive experiences as there are hundreds of beautiful products from our community of boutiques being added to the site each day. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

“I have not received my goods left 2 messages on answer phone no reply cannot get any sense from UPS if that's who is delivering my goods I have no idea I have had little or no communication from you so disappointed.”

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Posted 3 years ago

Hi Janet, hope you are doing well. Thank you for taking the time to fill out our survey, we really appreciate that feedback. I have had a look and it seems like our couriers had a bit of a backlog with orders and so, unfortunately, deliveries were slightly delayed. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We do hope you give us another chance to provide you with more positive experiences in the future as we have hundreds of boutiques that have wonderfully beautiful pieces you would enjoy. Best wishes.

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I found two vases that I had been looking for in an independent shop that I would never have discovered if not for Trouva. Vases arrived beautifully packaged and in very good time. Very impressed.”

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Posted 3 years ago

“Beautiful candlesticks, quick service Will absolutely order from here again”

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Posted 3 years ago

“Efficient. Stylish. Reliable”

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Posted 3 years ago

“Excellent service - thank you”

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Posted 3 years ago

“East to use. Delivery within a reasonable period. Very pleased with the products and nice to support independents, especially after the last 18 months.”

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Posted 3 years ago

Hi Elizabeth, hope you're great! Thank you so much for the positive review. We're thrilled you're enjoying using Trouva! Hopes to see you again soon. Best wishes.

Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Found the cost I had been searching for and I love it . Great customer service”

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Posted 3 years ago

“Fantastic speedy free delivery and boots exactly as promised.”

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Posted 3 years ago

“Very quick free delivery & as I had to order another size the return was also credited to my account within a few days. I will not hesitate to use Trouva again.”

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Posted 3 years ago

“My purchase of Quail eggs cups. One being a rabbit the other a cat. Excellent service arrived very quickly with a very nice thank you note. Love my eggs cups will be buying more very soon.”

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Posted 3 years ago

“Beautifully packaged and a lovely hand written note. Great scissors! xx”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Looks perfect Delivery was great too”

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Posted 3 years ago

“Lovely quality products. Quick delivery. Would highly recommend.”

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Posted 3 years ago

“Very pleased with purchase. Quick delivery. Will use Trouva again”

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Posted 3 years ago

“Arrived very quickly and happy with what i ordered.”

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Posted 3 years ago

“I have still not received my parcel. I am disappointed with the service.”

Helpful Report

Posted 3 years ago

Hi Rita, hope you are doing well. Thank you for your review, we really appreciate that feedback. I'm so sorry to hear that there were some hiccups in having your order delivered to you on time, we truly apologise for this very disappointing experience. We completely understand that this is not ideal and extremely frustrating for you, however, unfortunately as we do get busier our couriers to face some bumps. We are working very hard with our couriers to have these resolved! We’re really sorry for any inconvenience this situation might have caused you. If you have any other questions please do not hesitate to reach out to us. Best wishes.

Posted 3 years ago

Trouva is rated 4.6 based on 4,469 reviews