Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,463 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,463 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and very nicely packaged, Good value for money.”

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Posted 5 years ago

“Lovely site with lots of different items that are not regular high-street items. It is a good site for something a little less standard or unique. Good customer service.”

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Posted 5 years ago

“Great service- products that came were brilliant”

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Posted 5 years ago

“Love the package gives a prestigious feel about the product.....initial impression of the actual product is that it feels moisture get for a couple of hrs and then lips start to dry out again. Going to keep working with this product a while longer to be able to give a fair decision.”

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Posted 5 years ago

“It helped me find what I was looking for.”

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Posted 5 years ago

“Got the items I wanted at a good price.. some really lovely and tempting stockists”

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Posted 5 years ago

“I was very pleased with my glasses, which arrived 2 days after I ordered them Super service . Thank you”

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Posted 5 years ago

“This is a great company to deal with. Unfortunately the item I purchased didn't really suit me but that was a bad choice on my part. I received an email acknowledging my return from the particular boutique involved and was refunded in good time. I will certainly add Trouva to my list of shopping favourites.”

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Posted 5 years ago

“Service was very good but the sheepskin was disappointing, lovely colour but very short pile and not anywhere as good as the previous two we have bought.”

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Posted 5 years ago

“Purchased several items but only received part of my order. However, really pleased with items so far.”

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Posted 5 years ago

“Nice product, came quite quickly and was well wrapped for protection”

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Posted 5 years ago

“Would have given 5star. One of the items I ordered was not available.”

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Posted 5 years ago

“very happy with the service and the product supplied”

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Posted 5 years ago

“My purchase through Trouva did not go as planned. Alternative arrangements were tried but everything failed. Your staff were helpful, kind and generous in everything they did.”

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Posted 5 years ago

“Loved their products, unfortunately the items I bought were all sold out so I didn't get to receive them in time for my holiday. However the team sent me a lovely biscuit to apologise. Great customer care.”

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Posted 5 years ago

“Great customer service. When I had to return an item it was dealt with promptly and I was kept informed.”

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Posted 5 years ago

“Very pleased. My table arrived very securely wrapped and in good time, free postage was a bonus. Thank you”

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Posted 5 years ago

“Service good, will make future purchases.”

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Posted 5 years ago

“Good and timely service”

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Posted 5 years ago

“Having ordered a few little things over Xmas, I was really pleased with the quality of the products. The only negative to note was that I had 'upgraded' delivery from two sellers, both ordered at the same time. One item came with days to spare whilst the other missed Xmas unfortunately. As the items were tracked I could see it took the boutique a few days to dispatch. Aside from that, there are some really nice things on the site, of really good quality.”

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Posted 5 years ago

Trouva is rated 4.6 based on 4,463 reviews