Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,464 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,464 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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Trouva 5 star review on 18th December 2021

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great”

Helpful Report

Posted 5 years ago

“First time I have used this site and I am impressed by the quantity and quality of products available. I was a little disappointed with the throw I purchased because it was not the colour as shown in the picture. However, it is a lovely woven throw and looks nice on my bed so I have decided to keep it.”

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Posted 5 years ago

“Lovely item. Came in good time.”

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Posted 5 years ago

“Very efficient service . Both my orders arrived quickly. Trouva opens up the selection, so a great oppprtunity to shop the independents. Usually high delivery charges (especially for small item's) puts me off ordring online so I love the £1.99 on all items delivery charge .”

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Posted 5 years ago

“Easy to use website. Interesting array of shops and products. Items arrived quickly and were nicely presented.”

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Posted 5 years ago

“Great site and well ran.”

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Posted 5 years ago

“Fast, efficient, honest - everything you want from an online retailer”

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Posted 5 years ago

“Lovely quality product and prompt delivery.”

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Posted 5 years ago

“Lovely, unusual scarf! It took a little longer than usually (when buying online) to get here, but I’m guessing that’s normal as you have to source the items from your various sellers?”

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Posted 5 years ago

“Excellent service, no issues with delivery or products ordered... thank you”

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Posted 5 years ago

“Great products and good service”

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Posted 5 years ago

“The item us just as described and works great”

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Posted 5 years ago

“Initially received the wrong product but this was corrected quickly and efficiently and most pleasing was that the correct product was sent out immediately and the returning of the incorrect product was dealt with afterwards.”

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Posted 5 years ago

“Trouva has great products. I ordered two items the other week, and I love both. However, the shipping company used, Parcel2Go, was dreadful. I wasted 4 days at home waiting on the deliveries. For one package, the company said that the courier had attempted delivery various times, but no one ever came; for the other package, it was lost in the warehouse and came 3 days late. Before purchasing with them, I would suggest discussing shipping options first.”

Helpful Report

Posted 5 years ago

“Very pleased with the product I ordered. I did take one week to arrive. Would use Trouva again”

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Posted 5 years ago

“Great choice of products. Problems resolved swiftly. In general, care should be taken in relation to packaging when fragile items are dispatched. Thank you.”

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Posted 5 years ago

“Nice shops good quality places. Needs more information though I wasn't sure if the items were posted or not, no tracking etc I had to email Trouva to see if they were posted. Items came though and took about a week from ordering.”

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Posted 5 years ago

“A very nice clothes shop and friendly staff stocking a variety of top, trousers and knitwear which I wouldn't find amongst my usual hunting grounds of the big stores/brands in London. This is the beauty of shopping at independent retailers - it is also more relaxing.”

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Posted 5 years ago

“Very interesting items that capture the imagination. As long as this website continues to sell unusual and creative gifts I will definitely be buying. So nice to see a carefully curated website that puts the joy into shopping!;)”

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Posted 5 years ago

“Love the lamp I bought from Trouva. Great service. Parcel arrived within 2 days.”

Helpful Report

Posted 5 years ago

Trouva is rated 4.6 based on 4,464 reviews