Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,471 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

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112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the lamp I bought from Trouva. Great service. Parcel arrived within 2 days.”

Helpful Report

Posted 8 years ago

“Have filld in the card saying I do not wish to have your excellent catalogue or emails or to be passed on to other firms.I will contact you when I require anything. C.Lawrie Anne Lawrie”

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Posted 8 years ago

“Arrived quickly and we'll packaged”

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Posted 8 years ago

“Lovely items!”

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Posted 8 years ago

“They always look after their customers and it’s just such a beautifully curated online shop.”

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Posted 8 years ago

“Great website, very intuitive”

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Posted 8 years ago

“I absolutely love Trouva. I love the fact it's supporting our independent stores who all have something different about them. Quirky and functional and offers on trend items you dknt find on the boring high street! The customer service side of things is excellent too. I had an item go out of stock and you kept me up to date as to what was going on and even sent me a biscuit! Keep up the good work!”

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Posted 8 years ago

“.”

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Posted 8 years ago

“I was able to purchase some items not available in my home town, which I had used previously.”

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Posted 8 years ago

“I was able to track down a particular item and support independent shops. Ordering was easy. It would have been five stars if communication after purchase had been better as it was some days before I knew item was on its way.”

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Posted 8 years ago

“I like shopping at independent stores where I’m more likely to find unique items rather than “high street” samedom....yawn!”

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Posted 8 years ago

“Love the range of products, you can see where they come from”

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Posted 8 years ago

“Finding items not readily found elsewhere and discovering exciting products”

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Posted 8 years ago

“The same way I got my order from your website! Instant response! Thanks”

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Posted 8 years ago

“Gorgeous collection of beautiful brands and products from smaller retailers. Love it!”

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Posted 9 years ago

“Responsive customer service and lovely product!”

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Posted 9 years ago

“Delivery time excellent, price excellent. Unfortunately packaging was very poor and there was slight damage to the product otherwise would we receive 5 star. Still highly recommend though :)”

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Posted 9 years ago

“Really like the ease of using Trouva and the products, the only thing that I would say needs improvement is communication--responding to emails---I inquired about a product and never heard back.”

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Posted 9 years ago

“Lovely products and selection is great.”

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Posted 9 years ago

“An excellent product, backed by first class customer service/support and all at a realistic and reasonable price. I haven't used the product (it was a gift), but these are the comments from both myself (as the purchaser) and the user (for whom the gift was intended).”

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Posted 9 years ago

Trouva is rated 4.6 based on 4,471 reviews