Trouva Reviews

Name: Trouva
Address: 5 Singer Street, London, London, 5 Singer Street, London, London, London Borough of Islington
Rating: 4.64

4.6 Rating 4,469 Reviews

91 %

of reviewers recommend Trouva

4.6

Based on 4,469 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+442071936444

Email:

support@trouva.com

Location:

5 Singer Street, London, London,
5 Singer Street, London, London
London Borough of Islington
EC2A 4BQ

Write Your review

Tell us how Trouva made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the lamp I bought from Trouva. Great service. Parcel arrived within 2 days.”

Helpful Report

Posted 6 years ago

“Have filld in the card saying I do not wish to have your excellent catalogue or emails or to be passed on to other firms.I will contact you when I require anything. C.Lawrie Anne Lawrie”

Helpful Report

Posted 6 years ago

“Arrived quickly and we'll packaged”

Helpful Report

Posted 6 years ago

“Lovely items!”

Helpful Report

Posted 6 years ago

“They always look after their customers and it’s just such a beautifully curated online shop.”

Helpful Report

Posted 6 years ago

“Great website, very intuitive”

Helpful Report

Posted 6 years ago

“I absolutely love Trouva. I love the fact it's supporting our independent stores who all have something different about them. Quirky and functional and offers on trend items you dknt find on the boring high street! The customer service side of things is excellent too. I had an item go out of stock and you kept me up to date as to what was going on and even sent me a biscuit! Keep up the good work!”

Helpful Report

Posted 6 years ago

“.”

Helpful Report

Posted 6 years ago

“I was able to purchase some items not available in my home town, which I had used previously.”

Helpful Report

Posted 6 years ago

“I was able to track down a particular item and support independent shops. Ordering was easy. It would have been five stars if communication after purchase had been better as it was some days before I knew item was on its way.”

Helpful Report

Posted 6 years ago

“I like shopping at independent stores where I’m more likely to find unique items rather than “high street” samedom....yawn!”

Helpful Report

Posted 6 years ago

“Love the range of products, you can see where they come from”

Helpful Report

Posted 7 years ago

“Finding items not readily found elsewhere and discovering exciting products”

Helpful Report

Posted 7 years ago

“The same way I got my order from your website! Instant response! Thanks”

Helpful Report

Posted 7 years ago

“Gorgeous collection of beautiful brands and products from smaller retailers. Love it!”

Helpful Report

Posted 7 years ago

“Responsive customer service and lovely product!”

Helpful Report

Posted 7 years ago

“Delivery time excellent, price excellent. Unfortunately packaging was very poor and there was slight damage to the product otherwise would we receive 5 star. Still highly recommend though :)”

Helpful Report

Posted 7 years ago

“Really like the ease of using Trouva and the products, the only thing that I would say needs improvement is communication--responding to emails---I inquired about a product and never heard back.”

Helpful Report

Posted 7 years ago

“An excellent product, backed by first class customer service/support and all at a realistic and reasonable price. I haven't used the product (it was a gift), but these are the comments from both myself (as the purchaser) and the user (for whom the gift was intended).”

Helpful Report

Posted 7 years ago

“Excellent selection and very good prices.Very efficient customer service. Glad I found out about Trouva.I will certainly recommend the site.”

Helpful Report

Posted 7 years ago

Trouva is rated 4.6 based on 4,469 reviews