Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,056 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,056 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 2nd April 2026

244

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My complaint review about a car insurance firm was put under review by compliance team until I could prove interaction, which I did immediately that was a month ago and it's still in review status. They will not reply either. I do not trust trustpilot I suspect they are in the pockets of the insurer i complained about.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service, I have had a pretty bad experience with an insurance company in regards to car Insurance. I have put a review up about them and they have asked trustpoilot to remove said review! Trust pilot have emailed me on the 5th of Feb asking for proof of a buying experience I've had with said car insurance, iv sent my policy was was due to start in two weeks. They say up to one week to investigate. Investigate what exactly? The same day trustpoilot removed the review and emailed me for proof, I replied with in hours with proof but now they won't respond to me and won't reinstate my review!! They are definitely in the pocket of certain businesses and will most certainly remove certain reviews of they don't like them. Even though my review was not rude in anyway it just said avoid performance direct car insurance brokers like the plage!!! If they are so happy to remove a genuinely proven review, then they will definitely put up false information about other businesses if the amount is large enough! Or it suits there bank account accordingly. What a joke of a company.”

Helpful Report

Posted 6 years ago

“Trustpilot CANNOT be Trusted! I posted a review for SingleCare - indicated that SingleCare charges high prices for their services compared to others like GoodRX. My review indicated that I have done research every time I need to fill a prescription (I do not have health insurance) and that GoodRX always has the best prices. I was given a SingleCare card and a GoodRX card from my physician. Whenever I need a prescription filled I hand both cards to the pharmacist and ask for the lowest price. GoodRX is always the lowest and in fact a huge difference. After I posted my review on TrustPilot, SingleCare said that I wasn't a customer, they wanted my email address and wanted to verify that I used their service for filling prescriptions or my review would be pulled from TrustPilot. Of course I didn't use SingleCare because as I stated their cost is higher than GoodRX. SingleCare cannot handle the fact that I gave them a negative review. TrustPilot is now removing my review from their website. This is NOT fair.”

Helpful Report

Posted 6 years ago

“Trustpilot, is a PR organization for businesses, that pay them enough to destroy other businesses (competitors), reputation and cause integrity issues. If your review will not have a negative impact on a competing company, it will be removed or you will have an issue posting. Be careful using Trustpilot.”

Helpful Report

Posted 6 years ago

“I complained about a company to Trustpilot. They came back to me asking me to prove my experience with documents otherwise they would remove my review. This would skew their review ratings. Very disappointed and shocked. I thought you could trust them and they were there to support the consumer. See below the email I got from them. Dear **** Thanks for reviewing www.parcel2go.com on Trustpilot. www.parcel2go.com has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline. We’d like to verify your experience so we can put your review back online. Help us do that by sending documentation showing your buying or service experience with www.parcel2go.com.”

Helpful Report

Posted 6 years ago

“Trust Pilot cannot be trusted. See the finding at http://fake.florist”

Helpful Report

Posted 6 years ago

“Leeds city council visit my home as everyone else's and ask if I have a tv and broadband do I have a mobile phone can I use the Internet on it can somebody tell me what this has to do with my tenancy agreement they are now working for the dhss especially against disabled people this is an invasion of my human and civil also rights to privacy refuse them entry from now on this is harassment and discrimination thank you”

Helpful Report

Posted 6 years ago

“Trustpilot is not a joke. I wrote a bad review (one star) for TotalAV, the most bad company and antivirus software ever. They removed my review because they couldn't check if I really bought TotalAV. I send to trustpilot all they asked, order number, invoice, etc. The review removed anyway. I wrote a new one, wihtin 5 minutes it was removed. Trustpilot is just another joke to trick consumers!!!!”

Helpful Report

Posted 6 years ago

“It's all lies”

Helpful Report

Posted 6 years ago

“Lucy was Excellent .Very helpful and Professional. We would definitely recommend Magnet Kitchens .”

Helpful Report

Posted 6 years ago

“Been on the phone for half an hour to upgrade my account with Trustpilot. Have been "first in the queue" for the entire half hour. Why is upgrading my account so hard??????”

Helpful Report

Posted 6 years ago

“Would not process my negative review of JustFly.com, despite giving booking number and a copy of my complaint to JustFly”

Helpful Report

Posted 6 years ago

“i struggle financially. Gaia has been amazing. thank you to all the team for being so awesome n kind namaste”

Helpful Report

Posted 6 years ago

“Henley Cars.. What more can I say 5* start to finish. As soon as I walked In staff were very friendly and welcoming. I have to say car Salesman Jeff was amazing all the way through kept in contact with me and answered all my queries professionally. I would 100% recommend Henley Cars.”

Helpful Report

Posted 6 years ago

“we had a great time with zarah Griffin , she explained the investment plan well , we loved the investment opportunity .”

Helpful Report

Posted 6 years ago

“Trustpilot is the most useless online review website. Simply put, it is the place where people can share their frustration. Most of the time, the reviews have a feel of "revenge" and most of the time the customer was a "difficult" one to deal with. Avoir Trustpilot to make your mind about a product or service.”

Helpful Report

Posted 6 years ago

“Every time they found a reason to remove bad reviews from trustpilot. I don't trust them any more.”

Helpful Report

Posted 6 years ago

“Trustpilot is not the website that used to be long time ago when they were impartial and you could trust the reviews. They now obey to the company that sponsors them and if they will require them to remove a bad review they will follow the instructions no matter what. I have left a bad review about an experience I've had when I registered for a job search website that published some fake salaries for some jobs they have only to make you pay the premium but the jobs don't exist. Anyhow Trustpilot have been requested to remove my review and since then I went back and forward with them asking me to change my review in a way that doesn't make that company look bad. You'll be shocked to see the requests I have received from them. Even to this date my review is still not published. It is line one of those dictatorships where you are not allowed to say anything bad about the brave leader but just good things.”

Helpful Report

Posted 6 years ago

“They get paid to remove negative reviews and cant find valid reason for removing them. Then just dont answer back. A scam”

Helpful Report

Posted 6 years ago

“First I was unable to access my account and when I sought support they informed me that it was 'user error' and not theirs. So I was locked out of my account for two months Then this week I received an email from the compliance team informing me that due to fraudulent behaviour, which could not be proved, they were going to open my account. So I took this opportunity to share a bad experience I had with British Gas and am still having. I rated the company a one. Submitted the review and received email saying it would be published. Then receive an email later from said Compliance team informing me that my review was being removed due to the pattern of my fraudulent review. Bottom line you are a liar and this did not happen. I have challenged the Compliance team and they keep sending me the same email, as starting to think the Compliance team is one robot spitting out the same rubbish. I have complained quite strongly telling them that I am no liar and as a company they are completely untrustworthy.”

Helpful Report

Posted 6 years ago

Trustpilot is rated 1.4 based on 3,056 reviews