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Trustpilot Reviews

1.5 Rating 2,828 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,828 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Anonymous
Unverified Reviewer
“As echoed in other reviews below, this company is biased & will happily take down any review when pressured by a large company. I reviewed a company where I was treated appallingly & this company complained to Trustpilot and said they didn't believe me so Trustpilot asked for many types of proof which I don't have as all the business was done by phone & I'm still waiting for phone call recordings. Very strange how positive reviews can be fake but not negative ones. Very poor company and I won't be using them again. Shambles!”
Helpful Report
Posted 5 years ago
John
Unverified Reviewer
“Completed biased in business' favour. They removed my review, sent me an email to provide proof of purchase - I DID - it's been 3 weeks and they haven't responded or re-instated my review. Trustpilot is NOT a level playing field to benefit consumers, it's a marketing tool for businesses who pay for the service to get stars on their website.”
Helpful Report
Posted 5 years ago
Pete McCarthy
Verified Reviewer
“I made a couple of reviews with follow up reviews on a company Called ID Mobile UK. The reviews were factual and an honest reflection of the experience I had at the hands of ID Mobile. They at first replied saying how sorry they were but that their company wouldn't do such a thing and that I had declined to get in touch with them. I then replied with Chat Scripts they had sent me and Emails they had sent disproving their responses and showing them for the lying deceitful company they are, with hundreds of dissatisfied customer reviews about this company I had then did some checks and realised that ID Mobile had contacted TrustPilot and filled out a simple form and had my reviews taken down. Their fake reviews they had put up themselves remained but the honest ones showing wrong doing were gone. It leaves a sour taste in the mouth as this company is clearly deceiving people and more and more people are suffering because of it.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Terrible company and easy to leave fake reviews to damage businesses”
Helpful Report
Posted 6 years ago
CLines
Verified Reviewer
“Only ever seem to get negative reviews published on our page, never any good ones. As soon as a new review is posted they ring you and try charge you money to get better reviews!! If you read the other reviews on this page regarding Trust Pilot itself, most say the same. The good reviews Trust Pilot have are those people who are actually leaving good reviews for other companies……. but Trust Pilot are trying to scam them off as their own to get a better star rating! A website made for people to review companies but only have a 1 star rating themselves, it’s a joke!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I needed Trustpilot solely because of the seller ratings for Adwords and asked them about it. They told me, that I only need 100 ratings a year and cashed a lot of money from me. Only later I found out that they exclude organic reviews from this number and I need 100 per country....additionally their integrations are not AMP ready and thus useless for my page. Their website has a lot of errors especially in their reports which are often not loading at all. Obviously spammy reviews were not deleted. I requested a refund due to the issues above as I cannot use it at all except for the ratings, which are free anyways.... They refused. They tricked me and then offered nothing I needed even though I specified exactly what I wanted from the upgrade. Absolute liars.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Trust pilot is not to be trusted and believe they work with the companies being reviewed. I had reviewed a company I had dealings with which is a horrible company (Warwick Estates Property Management). On every website, this company’s reviews are all very bad except on Trustpilot. I received an email from Trustpilot stating the company felt was not happy with the review and I should remove the name of person I dealt with as Trustpilot policy was they could not post that review as a result. I went on their site and took pics of good reviews I had posted of other companies on their site as well as four other examples showing names and wondered why this was any different or was it because it was a bad review? Yells me that they cannot be trusted with honest reviews and want only good ones when truth is, reviews are meant to be personal experiences, good and bad.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Do not trust Trustpilot!!!!! Read the reviews.”
Helpful Report
Posted 6 years ago
Marian
Unverified Reviewer
“Good morning I think it's a company that covers thieves delete reviews that don't suit the companies you pay doctorunlock.net Appleiphoneunlock.uk ect”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Thought I could trust TrustPilot but am currently being scammed by the mobile phone sales company "UK Spec Tech" and watching in awe as every honest bad review is hidden and/or deleted before my very eyes and all the good fake ones remain. If TrustPilot was a genuine entity this would have been addressed immediately. Do not trust them! (Or UK Spec Tech!)”
Helpful Report
Posted 6 years ago
Kelvin Turner
Unverified Reviewer
“Your app asks for language but the only version of English you offer is American English. That's not what the English speak. We speak English.k”
Helpful Report
Posted 6 years ago
June Sterling
Verified Reviewer
“I was a fan of Trustpilot until very recently. Albeit your site was advertised in conjunction with a company called House of Beauty World in the USA, and I ordered based on the Trustpilot 4.5 rating. Unfortunately the company turned out to be quite a dubious concern and the many poor Trustpilot reviews appeared to be more than the good. If results and figures can be massaged like this, then by association, your concern is in the same boat as the renamed 'House Of Scams'”
Helpful Report
Posted 6 years ago
Anne
Verified Reviewer
“The Futon company is first rate. I bought a shelving unit online, they were prompt in telling me how long it would be before I could pick it up, then they phoned to tell me it was in the shop and they carried it to my car. AND the product is even better than I expected. Thank you Futon Co and Team.”
Helpful Report
Posted 6 years ago
Andrea Price
Verified Reviewer
“They do nothing about fake reviews.”
Helpful Report
Posted 6 years ago
Michael
Unverified Reviewer
“They only ever attract negative reviews, so you never get an accurate representation of a product or service.”
Helpful Report
Posted 6 years ago
Mark
Unverified Reviewer
“Trust pilot keep taking mine and all other victims of glades travel reviews down ? I wonder what's point if cant leave our honest experiences”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“trustpilot is possibly nothing more than an elaborate scam, we own and company and they contacted us to take up their paid 500 pounds a month service where we could edit reviews and delete the negative ones if we deemed fit. We refused to take up the offer and within two days over 250 genuine reviews that we spent 3 years collecting were taken down from our business page leaving a handful of reviews . Coincidence i think not . The companies who have the glowing reviews are their customers who pay £6000 per year for the service what is the point of a review site if the company providing the site are manipulating the reviews to push businesses to pay them.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I have reported a couple of companies (and specifically numerous suspect reviews) which appear to be fraudulently using fake review services but Trustpilot have done nothing about it so the site is plagued with obviously fake reviews. I also had a review of mine reported by the company I was reviewing which does not appear to breach any of the guidelines and yet a month later they are still reviewing it (therefore my review is not live). It's a no brainer that this company is biased towards paying companies rather than honest reviewers. An entirely morally-vacant company.”
Helpful Report
Posted 6 years ago
Angryoap
Unverified Reviewer
“I dont trust a word printed in their reviews, I think most of them are false”
Helpful Report
Posted 6 years ago
Caroline
Verified Reviewer
“I reviewed Rebelle, basically an item never arrived, it got delivered back to them without UPS making an attempt to deliver, I contacted them, told them my address is right, I've been living there for years, no reply, nothing, item gone, they have it back since the 22nd. Gave in my review the item number, the tracking number, the number of the registered letter I sent them asking about my item, so everything they need to verify, then got an email claiming they can't verify my review and it won't count, so small wonder that Rebelle has such great reviews, since Trustpilot is apparently paid to remove bad reviews. I would NOT trust Trustpilot AT ALL, if a company pays they will remove bad reviews”
Helpful Report
Posted 6 years ago
Trustpilot is rated 1.5 based on 2,828 reviews
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