Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,960 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,960 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 29th December 2025

Darren

Nicole O'Brien

Trustpilot 1 star review on 20th December 2025

Milo Taylor

Trustpilot 1 star review on 14th December 2025

Zechariah Breitenberg

Trustpilot 4 star review on 7th December 2025

Lumin

Trustpilot 2 star review on 5th December 2025

Benson Bally

Trustpilot 1 star review on 4th December 2025

Sandra

224

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you must be kidding. Had no luck at all on your stupid website, what a waste of time. You are a bunch of scammers. I have one simple request: Cancel thriftbooks. I couldn't get you to take my comments, tried several times. You don't want my business. I want you to cancel out my ThriftBooks NOW NOW NOW NOW. Stop scamming me. Grow up. Get professional. Stop shitting me. What is the matter with you?”

Helpful Report

Posted 4 years ago

“What an awful business. They literally want to silence you. To them every business is right as long as that business pays them to remove bad or even average reviews.”

Helpful Report

Posted 4 years ago

“Trust pilot charges businesses money to have reviews put on their website and you can pay them to take off negative reviews. They also keep harassing and calling you to make you pay them thousands of dollars to them that you don’t owe and say you signed a contract that you never did. They threaten you. Be aware. You’re paying them to put fake reviews on your site with trustpilot. They are fake and a big scam that can cause you financial ruin.”

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Posted 4 years ago

“99.9% of the time Im unable to log in using google authentication. So the site waits until you have written your review then when you click post review it asks you to log in then says unable. Waste of time.”

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Posted 4 years ago

“I left a legitimate review of a company that had bad customer service. They contacted me asking for documentation to prove that they had given me bad customer service. How can I prove that someone has given me bad customer service? They deleted my review. It’s a scam.”

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Posted 4 years ago

“I must say trust pilot reputation has gone down the drain, they remove negative comments. The scams there are too much, i couldn't find a verified hacker until i came in contact with this site and met benny from which i got excellent service from this master of the arts in hacking, i couldn't believe he could pull this off. I just want to recommend benny to anyone reading this. He is experienced in any hacking job and will get it done with the most simple effort. You can reach out to him at c.h.o.c.o.l.a.t.e.h.a.c.k.e.r.7.7 at gmail.com”

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Posted 4 years ago

“I gave a true review of a company and they didn't like it.”

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Posted 4 years ago

“Trust pilot remove my negative review about rubbish carexamer. It's ridiculous.”

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Posted 4 years ago

“TrustPilot are dreadful no support for businesses my review count hasn't been working for months they just couldn't careless sero support i'm moving to Reviews.io”

Helpful Report

Posted 4 years ago

“TrustPilot is removing all negative reviews as they are paid by companies with critical negative feedback. Whats even worse they have automated the process by their web software that automatically removes all negative feedback and only leaves the positive reviews to satisfy their paying companies.”

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Posted 4 years ago

“It's a total scam, a rip off, for the features your expected to pay over £2000 else you just want basic reviews. As mentioned save your hard earned cash and look forward more to Google etc”

Helpful Report

Posted 4 years ago

“Honest Trustpilot review. Has there ever been a worse company, since the dawn of civilised business? The fact that their name includes the word "trust" is just the bleakest, darkest comedy. Our company has a glowing reputation born out over a decade of massively hard graft from literally hundreds of people. One completely deranged non-customer enquired about our services, and our support team politely and promptly assisted him. End of story, or so we thought. Next an absolute flurry of slanderous, defamatory reviews start appearing on various websites, including Trustpilot. Bear in mind - the offending reviewer is Not Even a Customer. Repeat: Not. Even. A. Paying. Legit. Customer. He is simply a madman who in another era would probably be locked up from an early age, wandered in off the internet, received some polite support, and decided for reasons best known to himself to slander the company. Anyone visiting this page knows the rest: Trustpilot do not give a monkeys. It is all "free speech" and "between you and the customer" (he's not a customer), TP are merely "a platform". It's all complete rubbish, their fees as many others have observed are extortionate and it's so great watching them lose more and more of their market share to the far more ethical, professional and well-balanced competitors. Peter Holten Mühlmann, the CEO of Trustpilot, must either be crazier than our reviewer or basically evil if he thinks he can keep getting away with letting honest companies be slandered and defamed in this way by non-genuine reviewers. We are consulting with our lawyers and unless the offending review is removed will be taking action against Trustpilot here in the UK. Their UK address for anyone reading this is: 5th Floor, The Minster Building, 21 Mincing Lane, London, United Kingdom, EC3R 7AG. You can get all the key names of personnel involved in the Trustpilot scam off companies house. Take legal action against the Trustpilot scam! Enough is enough. Disgusting.”

Helpful Report

Posted 4 years ago

“We put on our fair review it has been manipulated by the con people. Trust pilot are trying to help them by muddying the waters. Be warned trust pilot no longer the fair review centre so don’t waste your tine”

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Posted 4 years ago

“Wrote a good positive review for Hermes but they emailed me to say I had been flagged up as not genuine! I am 69 years old, have no reason to write an ungenuine review, just wanted to say thankyou to Hermes and my regular delivery man for being so reliable during the last year while I had to shield due to health problems”

Helpful Report

Posted 4 years ago

“Trustpilot is a platform for scam… Trustpilot is a platform for scam reviewers to harm reputable UK business. It also allows for online fraudsters to leave negative feedback & reviews. This platform needs to be STOPPED! It allows unverified reviews & if reputable, honest businesses request removal there is a wall of silence from Trustpilot. I wonder if Trustpilot are in on the scam? As some businesses no doubt sign up to Trustpilot's overated & expensive platform, in a hope to receive honest, verified positive reviews. TIP : Sign up to Google reviews - it's FREE & all reviewers are verified. Trustpilot - I'm coming for you!”

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Posted 4 years ago

“They remove bad reviews from scam sites. They should die in hell. All of the staff and the founders.”

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Posted 4 years ago

“Very unethical. Contains wrong information. Should be removed.”

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Posted 4 years ago

“TRUST PILOT IS SELLING ITS SHARES ON STOCK MARKET, HOW IS IT POSSIBLE A FAKE REVIEWS SITE IS VALUED AT ANYTHING EXCEPT ZERO. TRUST PILOT MAKES MONEY FROM BIG COMPANIES BY HIDING OR NOT ALLOWING BAD REVIEWS TO APPEAR ON THEIR SITE FOR THOSE CLIENTS WHO PAY THEM FOR THAT. ITS BASICALLY ANOTHER FAKE REVIES SITE, SURLY IT HAS NO VALUE BECAUSE LIES, TREACHERY AND CUNINGNESS HAVE NO VALUE EXCEPT TO THEVES. BECAUSE OF LOCKDOWN PEOPLE WENT ONLINE BUT ITS OVER BECAUSE LOCKDOWN IS OVER. THEY ARE LISTING ON STOCK MARKET, BE CAREFUL IN INVESTING IN A FAKE REVIEWS COMPANY BECAUSE ITS PRICE WILL FALL AS LOCKDOWNS AROUND THE WORLD ARE LIFTED, SHAREZ WILL CRASH ONCE ITS REVEALED THEY ARE TRUELY A FAKE REVIEWS COMPANY. ANYONE WHO TRIED TO REVIEW WILL KNOW HOW CUNNING TRUST PILOT IS AND HOW IT PROMOTES PAYING COMPANIES REVIEWS AND WILL HIDE OR SOMTIMES DOESNT EVEN ALLOW BAD REVIEWS TO BE WRITTEN FOR SOME COMPNAMIES, ( THE PAYING ONES)”

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Posted 4 years ago

“Trust pilot is a scam they are cheating customers with charging for positive reviews from company”

Helpful Report

Posted 4 years ago

“TRUSTPILOT EXTORT MONEY FROM SMALL COMPANIES AND ENCOURAGE NEGATIVE REVIEWS while allowing thousands of fake reviews on all bigger businesses. Small business owner be warned. Even if you pay them 2400 a year its not enough for the greedy pigs to give your account any attention. Anyone can leave a negative fake review - when asked for proof this wasnt provided an the basta d s left it on claiming they received it but wont share with the business. Multiple defamatory reviews left on the site and they will do nothing about it just sit and take your money for doing nothing. LYING CHEATING SCOUNDRELS DESERVE TO BE INVESTIGATED. They want yiu to pay 500+pm to do anything. Look at the multiple fake reviews for scam site bark.com”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,960 reviews