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Trustpilot Reviews

1.4 Rating 2,826 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.4
Based on 2,826 reviews
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Girohoe
Unverified Reviewer
“Scam of a site even when you provide details that you used a company and wasn't happy they still discard your comment, definitely getting paid off”
Helpful Report
Posted 4 years ago
Mike
Unverified Reviewer
“Complaint about SPAM There is something strange about TrustPilot I posted a review about a company that was bombarding me with spam and would not act on my "unsubscribe" efforts nor my many email requesting the company to remove me from its mailing list. TrustPilot received a complaint from that company and suspended my Review pending receipt of evidence that I was a customer of that company. I provided the information..see below. TrustPilot kept sending me reminders which I always replied to (basically saying I sent you stuff, please acknowldge receipt, what else do you want, what is missing, etc) and eventually refused to post my negative review because, even though I submitted the acknowledgment of the order, the invoice, evidence of spam, my requests to stop and apologies form the company this was not good enough. Do not waste time using Trust Pilot as source of fair reviews. There is something strange going on there. It is as if they are being paid by companies to host positive reviews. From: Michael Flynn (Personal Email) Sent: Tuesday 3 November 2020 16:00 To: 'Trustpilot Content Integrity' Subject: RE: Ticket #6555062 "Your review of feelgoodcontacts.ie: Can you help?" is now closed Dear Eddean I sent you details of my original purchase and details of the spam. Did you get them? From: Trustpilot Content Integrity Sent: Tuesday 3 November 2020 15:58 To: Me Subject: Ticket #xxx "Your review of xxx: Can you help?" is now closed Eddean (Trustpilot) Nov 3, 2020, 16:58 GMT+1 Hi XXX, Thanks for getting back to us. Unfortunately, as you haven't been able to sufficiently document your experience with the company, we'll have to keep your review offline for now. Should you want to send other documentation at a later time, you are always welcome to do so by replying to this email or by using our contact form. If you have any questions, please visit our Support Center or feel free to reply to this email. Thanks, From: Me Sent: Tuesday 27 October 2020 11:54 To: 'Trustpilot Content Integrity' Subject: RE: About your review of XXX on Trustpilot - Ticket #XXX Happy to do that. Here you go. As you can see I bought XXX and asked them many times to unsubscribe me from their mailing list. Do you need anything else from me? (attachments) From: Trustpilot Content Integrity Sent: Sunday 25 October 2020 07:57 To: Me Subject: About your review of XXX on Trustpilot - Ticket #XXX Hi XXX, Thanks for reviewing XXX on Trustpilot. XXX has reported your review because they don't believe you've had a genuine buying or service experience. Reported reviews are temporarily moved offline. We’d like to verify your experience so we can put your review back online. Help us do that by sending documentation showing your buying or service experience with XXX All you need to do is:....”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“You've posted anonymous reviews that we've stolen money , when we asked you to review this you have not provided any information about who these anonymous people are so we can only assume you allow anonymous defamation from people and have no verification procedure. You temporarily removed them but then re-instated them , our only option to is to respond with the same text to all reviews stating that TrustPilot have not provided any information about the reviewer and that TrustPilot allows this activity from occurring where reviews cannot be trusted. This information is being syndicated and quite honestly does not do your business / reviews portal any favours in terms of consumer confidence.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I placed a couple of reviews on trustpilot, one negative and 2 five star ratings over the period of about a year. The 5 star rating of a pizza I had was removed along with the 2 star rating of an insurance company who didn’t handle my claim very well. Why? I have no idea! Scam company”
Helpful Report
Posted 4 years ago
Philippe Morel
Unverified Reviewer
“A complete scam, organised by internet vendors to manipulate their own ratings.”
Helpful Report
Posted 4 years ago
Patrick
Unverified Reviewer
“A bad review can easily being questioned by the company and they can ask for proof that you're a customer, I assume that no company had ever questioned a possitive review about them. This gives a distorted review score. Trustpilot is corrupt as hell anyways!!”
Helpful Report
Posted 4 years ago
Rob Tack
Unverified Reviewer
“Trust Pilot is without a doubt the biggest peace of s**t I've ever come across. I've lost count of the number of genuine reviews of myn that they have removed, probably 5 this year because "they can't establish the authenticity of the review" no reason, no explanation, no opportunity for my customer to argue back or appeal it. I've had people put reviews up which have been fine but then suddenly we get the same s**t. Yet when there's a problem & I need help with some who's posted a fake review they're nowhere to be seen, I've sent 20 emails for help over the last month & had nothing back from them, yet they continue to remove my genuine reviews. Absolute bunch of cowboys, feel sorry for the ones that pay for this absolute peace of s**t.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Trustpilot is a joke. It clearly supports scammers and fraudulent sellers of all kinds. If you write an honest, but bad review, it will be rejected on the grounds that it's "defamatory". There is no onus on sellers to prove their items are genuine - only onus on the purchaser to prove their case through "documentation" they request, that can't actually be provided. Any positive reviews on Trustpilot should be taken with a grain of salt, because chances are it's not a real review at all.”
Helpful Report
Posted 4 years ago
Gisella Milligan
Unverified Reviewer
“Why can I only mark one review as helpful?? I thought I was marking numerous reviews as 'helpful' but noticed that as I marked one as helpful the previous one I had marked lost my helpful vote! That's not very trustworthy of you Trustpilot??? Like loads of others before me i am absolutely not trusting this review site any more.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Can not be trusted that you comment will be seen on their. They use some of software to decide whether your review is authentic or not.”
Helpful Report
Posted 4 years ago
S K
Unverified Reviewer
“This group removed my comments. WFT Are SCAM group. When people writing comments about WFT group after that Trustpilot remove all comments. Unbelievable Trustpilot supporting and helping to scam people. I am reporting to police hopefully soon WFT group gets arrest.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Hi i wrote a msg on 25/10/20 re: order of airydtess delivery, update it arrived yest, d item received was made well but unfortunetly material was polyester n discription on ad was denium, will nt b ordering again as can go high street n buy correct items for pretty much same price, thanx for replying so quickly (airydress) bt no need as seen apolgies on other reviews n it seem standard reply to all, doesnt seem personal enough to individuals wiv grievevences”
Helpful Report
Posted 4 years ago
Mark
Unverified Reviewer
“READ THE REVIEWS BELOW !! VERY ACCURATE!! Trustpilot will remove a bad review, even if true, because they are being paid by the SCAM sites that screw their clients!!”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Trustpilot are paid by the companies you, the customer, review. If you write a bad, albeit accurate, review and the company object, it will be removed. Beware their hype they are only in it for the money.”
Helpful Report
Posted 4 years ago
Gunnar D
Unverified Reviewer
“Made a some reviews there before I discovered I was virtually unable to write bad reviews for certain sites in a reasonable way while good reviews where no problems. To me this means the reviews there cannot be trusted.”
Helpful Report
Posted 4 years ago
David Bryant
Unverified Reviewer
“One of the prerequisites of finding investing platforms is not only the transparency but the users in general - and thus, the exclusivity - I have yet to reach out to the support who didn't reply within a few hours and get my issue solved. Prior to joining Cryptonest, I had such a bad taste in my dealings with Cryptocurrency from other mediums; this platform really changed the way I perceive investing in cryptocurrency mining and trading, and if anything, it gave me the confidence to speak with people that I otherwise would have assumed would've never responded - much less act like as an open book and offer a lending hand - you just don't get that anywhere else, not even close. If we have people with that investing drive during this recession and COVID-19 plague that has reduced cashflow for every business. Do well to check out CRYPTONEST.ORG”
Helpful Report
Posted 4 years ago
John
Unverified Reviewer
“They have flagged GOLF HOLIDAYS DIRECT for misuse but have not removed clearly bogus reviews, they allow GHD to contest negative reviews, GDH ask for additional information that they already have, if you do not respond within 3 days they contest your review, Trustpilot is deceiving customers, many people have lost money, Trustpilot allows replies from GHD with are clearly untrue, my advice is to boycott any company using Trustpilot.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I have previously posted a poor review of kogan online.This company is absolutely appalling when trying to resolve a problem with my tv all im getting are excuses I have even spoken to the repairer myself who confirmed that the tv can't be repaired all I want my money back I urge people not to buy or have any dealings with this company”
Helpful Report
Posted 4 years ago
Harriet
Unverified Reviewer
“Trustpilot formula is unfair! We have so many great reviews and still, our rating is slipping. They keep rejecting our clients reviews even though they are legit!”
Helpful Report
Posted 4 years ago
Hans
Unverified Reviewer
“Trustpilot betrügt alle Kunden, indem echte Bewertungen gelöscht werden und nachweislich Falsche zugelassen werden. Zudem kann man überall Bewertungen bei Trustpilot kaufen. Die Firma verstößt gegen ihre eigenen Regeln und läßt Bewertungen zu, die diffamierent und verleumderisch sind - das ist auch gemäß §187 StGB strafbar. Das Unternehmen verweigert die Auskunft zu einer ladungsfähigen Anschrift des Geschäftsführers. Im Netz sind Hunderte weitere Beschwerden dieser Art zu finden - Finger weg von den Betrügern!”
Helpful Report
Posted 4 years ago
Trustpilot is rated 1.4 based on 2,826 reviews
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