Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 2,826 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 2,826 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Phone:

+45 69 91 12 82

Location:

Trommesalen 5, Copenhagen Denmark
1614

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Trustpilot 1 star review on 18th September 2025

Derrick

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Trustpilot 1 star review on 17th September 2025

Margaret Eleanor Whitmore

Harley Davidson

Victoria Harrison

Trustpilot 1 star review on 16th September 2025

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Trustpilot 5 star review on 16th September 2025

Sandra Rodrigues

210

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has to be the most untrustworthy review site. Very poor experience. Our competitors have been leaving reviews for us and trustpilot won't remove these unless we become paid clients. That will not be happening”

Helpful Report

Posted 4 years ago

“TRUSTPILOT ARE SCAMMERS. THEY EXTORT MONEY FROM COMPANIES AND ALLOW FAKE REVIEWS FOR THOSE THAT PAY THEM £6000 EACH YEAR TO ALLOW GOOD REVIEWS”

Helpful Report

Posted 4 years ago

“Not to be trusted at all. They allow large corporations to post fake 5* reviews and remove the negative ones. This company needs osing down.”

Helpful Report

Posted 4 years ago

“This site is not to be trusted. My entire user profile was deleted without any explanation whatsoever after I left a genuine negative review. The company was a Danish jewelry brand called Chanti to which my partner and I lost about 100 euros. On the other hand, my five-star reviews were deleted as well for Intimissimi and Naturisimo, two companies I've had wonderful experiences with. If you look up It Intimissimi on Trustpilot, most of their reviews are negative and their Trustpilot score 1.4 stars. This makes me think that some companies pay to get reviews deleted (Chanti) and those you don't pay (Intimissimi, for example), get flooded with negativity. Sounds like a mafia to me.”

Helpful Report

Posted 4 years ago

“Trustpilot is a scam. I heard a lot about this company removing good reviews for non-paying companies. I truthfully review a site and as expected they flagged my review. What a joke!”

Helpful Report

Posted 4 years ago

“Our good reviews had been removed and they said that it's fake so I think their site is fake...”

Helpful Report

Posted 4 years ago

“I reviewed pof dating site. It was a genuine review. Customer services removed my profile with no explanation after I complained. Why was my review taken down?”

Helpful Report

Posted 4 years ago

“WORD OF WARNING Trustpilot allows fake reviews by companies on a MASSIVE SCALE. You only have to look at the 4/5 star reviews to notice a pattern. Check out the lower rating reviews to get an idea of how bad their service is. They even remove certain reviews. This should be illegal! What an absolute disgrace. DO NOT USE TRUSTPILOT !!!”

Helpful Report

Posted 4 years ago

“I agree with everything said below”

Helpful Report

Posted 4 years ago

“If only I could give 0 stars... The sooner they are taken down the better. This company are an absolute disgrace, with shady sales tactics, they will do absolutely anything in order to earn a few pounds.”

Helpful Report

Posted 4 years ago

“TrustPilot is the mafia of the online review world. They facilitate libel whilst simultaneously extorting money from brands. They remove reviews and make claims of fakery whilst simultaneously using aggressive sales tactics to get brands to pay their monthly fees. And guess what? Ratings miraculously increase once brands start paying!”

Helpful Report

Posted 4 years ago

“The worst review site. Encourages negative reviews for smaller non paying businesses to ruin their businesses and allows fake bots to leave multiple positive reviews each hour for the larger ones”

Helpful Report

Posted 4 years ago

“have a 3.8 great review, so 4 stars for a company FirstPort that has 41% terrible/bad, and 53% excellent. how does that work? they allow fraudulent reviews for paying companies to doctor their ratings up, by allowing contractors paid by that company to post reviews, instead of paying customers.”

Helpful Report

Posted 4 years ago

“They are a joke they delete my reviews telling me it's fake when I have genuine proof and experience they are scum bags”

Helpful Report

Posted 4 years ago

“Terrible company - allows fake reviews and wont answer when you report them.”

Helpful Report

Posted 4 years ago

“Blocked me on facebook and they allow businesses to sign up pretending to be users and post reviews of that business yet I can only report one fake user at a time.”

Helpful Report

Posted 4 years ago

“Full of fake reviews, 4.4stars for "companies" scamming people out of their hard earned savings.”

Helpful Report

Posted 4 years ago

“Having read these reviews it just reinforces my suspicions about them. I truthfully reviewed a dreadful situation with a driver from a courier company here in UK and every one was removed on the pretext that their software had detected a false review. Obviously I’m real , my review was real . I won’t waste my time using them again and suggest other people follow suit.”

Helpful Report

Posted 4 years ago

“Trustpilot are clearly weighted in favour of their paying clients.. Following a recent review posted by me, the retailer challenge it - then Truspilot put the onus on me to provide evidence - within 3 days!! When I try to reply to the email, as instructed, to send evidence, I get an automated email directing me to their generic customer services page. So I dont think my evidence was sent. I have given up and suspect the review will be removed. Conclusion CANNOT TRUST TRUST PILOT”

Helpful Report

Posted 4 years ago

“If you are black, asain or mixed race? Do NOT bother putting up a review via trust pilot. They are a bunch of RACISTS. They only allow reviews from WHITE people. Trust me.”

Helpful Report

Posted 4 years ago

Trustpilot is rated 1.4 based on 2,826 reviews