Trustpilot Reviews

Name: Trustpilot
Rating: 1.44

1.4 Rating 3,053 Reviews

10 %

of reviewers recommend Trustpilot

Company Reviews

Questions

Metrics

1.4

Based on 3,053 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

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1614

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Trustpilot 1 star review on 1st April 2026

242

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHEN YOU FLAG A REVIEW THAT IS CLEARLY FAKE, SUCH AS THE MYRIAD OF HOSEASONS FIVE STAR “INVITED"RATINGS WITH THE SAME SPELLING ERRORS< SENTENCE STRUCTURE ETC, YOU GET THE SAME BOLIER PLATE ANSWER BACK. There is no consideration of the content of the review or its authenticity. The fact that the same message has now been sent back from one called Haley, clearly not looking to see if the review is accurate speaks volumes about the real purpose of Trustpilot being their to feed the hand that bites it! The REVIEW I.O score for both Hoseasons and Trustpilot are the more accurate measure of customer satisfaction. Trustpilot scores do not accurately reflect the voice of the customer and in my opinion are being deliberately removed and skewed cutting out reviews that are accurate and fabricating false reviews in order to elevate their scores. I have written many reviews for Trustpilot and now ask myself serious questions about the validity and honesty of the reviews displayed on their sites. Surely, the review process of flagged reviews should be totally impartial to ensure that the integrity of claims made by the company are un-biased and are actually written to ensure that the audience of customers referring to those reviews get an honest and robust measure of the ‘voice of the customer?'”

Helpful Report

Posted 5 years ago

“As a review site you only like good reviews and not negative. Probably you are paying people to write good ones only. The concept is to people who have had bad experience to view and report, which Trustpilot.com does not like. Frankly your site is totally fake.”

Helpful Report

Posted 5 years ago

“i am leaving heabies headshop a three star review. Once my order was recieved it only took six or seven days to be delivered. Only one seed of the stains that i was most interested in grew , fruit punch and skunky monkey. months later i was shipped.five more off each like the first order and again none came up. No problem with any of the rest of the order. fast shipping and they were heavyweight seed so i do not know why. any thing before or since then four to five days”

Helpful Report

Posted 5 years ago

“i think they get paid by ICMarkets after i have Really bad from Icmarkets i write review on Trustpilot with several account got blocked that to Fishy”

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Posted 5 years ago

“They took down my review, then removed any existence of my inquiry to cusomer service. I imagine if they could erase my identity to ensure their interests they'd happily do that as well.”

Helpful Report

Posted 5 years ago

“I'm a land agent and contractor In here to to gain consumers I'm also here for buying and selling we sell any kind of phone. And we also delivery a good Thanks”

Helpful Report

Posted 5 years ago

“company only allows positive feedback ...how is that supposed to offer a balanced review of other companies services? well clearly it cant so if you are looking for advertisements then trustpilot is where you should look. if you are looking for reviews try literally anywhere else”

Helpful Report

Posted 5 years ago

“I never face any issue with TrustPilot. I believe its a good company. Most people do useless reviews based on any one incident where the company is not responsible, and they show their anger. Trustpilot outrightly refuses those reviews so that people can get genuine reviews.”

Helpful Report

Posted 5 years ago

“If I could give Trustpilot a minus figure I would do. Basically they rejected my latest review and literally called me a blatant liar. This is the second time I’ve had a review refused one being positive and the original being a negative. Both reviews were totally genuine and based upon the service received in both instances. Trustpilot would not recognise a genuine review if it hit them in the face like a wet kipper I have totally insulted by the comments sent to me by email insinuating that my review is false, that I am a liar and asking for my personal details. This is what I would describe as fraudulent behaviour. I have no trust in Trustpilot As they are completely fraudulent and shouldn’t be allowed to do business”

Helpful Report

Posted 5 years ago

“As all the others, I can confirm that you just can't post a review with a complaint you have. If you do, they will contact you. I told them I have the proof of the vendor threatening me that it will block deliveries from othere retailers, which it happened. I've sent Trustpilot the proof and it's been months with our hearing any thing and my post was deleted, because "it's under investigation". A complete hoax, absolutely ZERO confidence in them!!”

Helpful Report

Posted 5 years ago

“Completely misleading site , make out their impartial when this is not true. It is more or less impossible to leave a bad review for a company that pays to be a on trustpilot.”

Helpful Report

Posted 5 years ago

“I just got a message from trustpilot saying that me review is doing damage to the company I reviewed! I thought the whole purpose of the review is to share your experience. Trustpilot are the biggest scandal.”

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Posted 5 years ago

“I was very pleased with how much a little bit of conversation and ‘the right questions’ helped me to articulate my point. I will definitely use this resource more in the future.”

Helpful Report

Posted 5 years ago

“I reported a company to TrustPilot that are obviously faking their trustpilot reviews. TrustPilot's reaction was to stop me flagging the obviously fake reviews. A once great site is now just like the rest of them.”

Helpful Report

Posted 5 years ago

“Scam company, as a business you should not pay them, hidden clause in their contract to lock you can you cant cancel, stay away from them !!!!”

Helpful Report

Posted 5 years ago

“My authentic reviews were taken down without asking questions, only emailing me to say my reviews are flagged as suspicious. Whereas the website is filled up with fake good reviews by the companies own employees and by paid agencies. The website is payed by companies to maintaining a good customer rating.”

Helpful Report

Posted 5 years ago

“I have reported a completely false and damaging review to trustpilot . They took the review off for a few hours then put it back on and said that as far as they were concerned the review was not harmful. They told me to write to the person that wrote the fake review. Now i have to wait 5 days to see if the fake reviewer will respond. In the meantime the fake review is published for all to see ! Only then can I appeal the review. They have ignored my emails to them.They are not trustworthy. They do not check or investigate to make sure that any bad reviews are genuine.”

Helpful Report

Posted 5 years ago

“Completely misleading site , make out their impartial when this is not true. It is more or less impossible to leave a bad review for a company that pays to be a on trustpilot. They just get flagged for a couple of months so nobody can read it then deleted . Complete scam ..”

Helpful Report

Posted 5 years ago

“I have read all the bad review about Trustpilot saying they are fake reviews the only fake one that I consider to be fake are all those people that are saying trustpilot are fake in my eyes Trustpilot are one of the most honest places to leave a review about a company or other people and find them second to none they Trustpilot in the past I have said something bad about a company called Sky they would not let it go live until I sent them proof of what I had ,then checked it out to see if was genuine before they let it go live on Trustpilot making them like I said a very honest place to leave a review and should be more than 5 stars more like a sky full of stars”

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Posted 5 years ago

“i dont trust them anymore!”

Helpful Report

Posted 5 years ago

Trustpilot is rated 1.4 based on 3,053 reviews