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Trustpilot Reviews

1.5 Rating 2,827 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,827 reviews
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1614

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Pete
Verified Reviewer
“A total scam. Removes negative reviews by request of paying customers and allow fake 5-star reviews to remain.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“helpline update New number 629O8I46O8”
Helpful Report
Posted 5 years ago
NRS
Verified Reviewer
“Over a fair to reasonable period of time I've found that using Trustpilot to post reviews good, mediocre or bad is basically a waste of time and effort as I can see no genuine consumer benefit for its existence. I've deleted my account.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“This company will not unsubscribe me from their list. I have asked multiple representatives to stop contacting me and one literally started arguing with me on the phone. And then after asking him to STOP emailing and calling I just received another email.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“together energy have been leaving fake 'excellent' reviews on trust pilot. i have reported one in particular by a user called 'walter'. trust pilot still have not removed it, but they did send me this reply: Juliana (Trustpilot) Dec 20, 14:50 CET Hi Jonathan, As I mentioned in my previous email, we've reached out to the user and issued them with a warning against this. Regards, Juliana they sent him a warning not to do it again! so clearly trustpilot are happy to leave fake reviews on their website....shocking”
Helpful Report
Posted 5 years ago
Krys Sorrells
Unverified Reviewer
“Trustpilot promoted a terrible business. They gave them 5 stars and said some nice things.I trusted their review and spent a lot of money. After not getting my Christmas orders and no one from this terrible company getting back to me about my orders, I am forced to get Christmas presents elsewhere. With it being this close to Christmas, they won't be receiving gifts that I put a lot of thought into. After looking further into the company that was reviewed incorrectly, I found MANNNYYYY clients had been taken advantage of. This is a shameful business practice!”
Helpful Report
Posted 5 years ago
Gary Williamson
Unverified Reviewer
“I had written a poor review about a company I had purchased tiles from. This was "removed" 9 days ago with a auto-messaging saying that it had been removed by the compliance team due to guidelines. I have emailed the Trust Pilot "complaince team" 3 times since to question as to why it has been removed as I ensured that my review fell within their strict guideline, but have had no response. Ironic that a review has to be made about a company that is supposed to let you leave reviews about others.”
Helpful Report
Posted 5 years ago
Aaron Arek
Verified Reviewer
“Fake Website, Don't publishing my genuine review”
Helpful Report
Posted 5 years ago
MARGARET C ANDERSEN
Unverified Reviewer
“I just reviewed a company on TrustPilot and gave the company 1 star. All the other 2 reviews were 1 star yet TrustPilot listed them as a 3 star company. I don't think they know how to do math. Sorry I signed in with them to leave a review. How do I remove my info from them.”
Helpful Report
Posted 5 years ago
Julien Lou
Unverified Reviewer
“Comments not to be trusted. they don't even check comments ( if someone really bought a product) everyone can post on this vulture website. they just want to sell webinars etc they created their own business on painful customers and painful shops.”
Helpful Report
Posted 5 years ago
Martin
Unverified Reviewer
“I have an account with LCN.com. Had a bad experience with them for a week. I decided to write reviews. It was up and I could see the review right after I activated my email. But today the review is deleted due to some guidance. LCN might paying money to trust pilot that’s why they took my reviews off. These days everything about money and money.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Trust pilot take away the bad reviews and replace them with fake ones disgusting I wrote a honest review about the lie detector uk , shocking experience and review was removed.”
Helpful Report
Posted 5 years ago
Bill Goodwin
Unverified Reviewer
“I had an account with Trustpilot. A false review was placed on my account. I asked Trustpilot to remove the false review to which they refused saying it did not go against their guidelines. Clearly this does go against their guidelines because their guidelines state you can only place a review if you have had communication or a service from the company. I have not had any dealings with the person who submitted the review. I run an electrical company and the review mentions things which do not relate to electrical work in the UK. This is proof of the false review. The false review has had an effect on my business. Watch this space because I will be going to court over this issue. Recommend you do not sign up to Trustpilot if you want to look after your business.”
Helpful Report
Posted 5 years ago
Mohammed Alex
Verified Reviewer
“I have hardly ever seen such a nonsense online - They have no compliance what so ever all they do is cherrypick the reviews they want online or not.”
Helpful Report
Posted 5 years ago
Matt
Verified Reviewer
“My negative review of RentalCars.com was flagged almost immediately so that I had to provide verification that I had made a reservation. I provided the verification within one day but my review has still not be re-posted. With challenging my review only because it was negative, I suspect that businesses actively manipulate the reviews in various ways.”
Helpful Report
Posted 5 years ago
Natalie
Verified Reviewer
“Scam website! They delete negative reviews and allow companies to buy positive ones. I had an extremely disappointing experience with one company which I gave 1 star review on Trustpilot. The same day, my review was deleted without an explanation. Shame on you, Trustpilot!”
Helpful Report
Posted 5 years ago
Harry
Unverified Reviewer
“There are much better platforms than trustpilot. They have a lot of fake reviews in my opinion.”
Helpful Report
Posted 5 years ago
Eve Clements
Unverified Reviewer
“Trustpilot expect the consumer to flag up what are obvious fake reviews. I could find them 100 a day on the Chinese scam companies, but I have neither the time nor the inclination. I have flagged up dozens and still the fake reviews continue. Why should I do the job for them? When I complain, I get the generic ' 'We take fake reviews very seriously with software that detects the fake reviews, blah blah etc. 'I went on there this morning to read reviews on Carpetright and they were 4-5 stars. I then came on this site afterwards to double check and found 1-2 star appalling reviews. Since most of the reviews on this site seem to have a common theme, I will be trusting this site. and never use Trustpilot again.”
Helpful Report
Posted 5 years ago
Sean Gutermuth
Unverified Reviewer
“A truly despicable company. Do NOT use them. They are a review farm and yet, their own reviews are terrible. Joke of a company.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“There is a company called Yorkshire furniture taking people’s money not responding or giving goods 90 percent of reviews say they have not had refund. I am-on a pension and a carer and nearly 400 pounds out of pocket and trust pilot just supported them by taking the review down there as bad as their clients. With the help of Citizens advice and trading standards going to take it further . Yorkshire furniture are rubbish and even they say they can get the reviews taken down and trust pilot are a waste of space”
Helpful Report
Posted 5 years ago
Trustpilot is rated 1.5 based on 2,827 reviews
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