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Trustpilot Reviews

1.5 Rating 2,829 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,829 reviews
Customer Service
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Cj
Unverified Reviewer
“86.54% of reviews can not be wrong let's see if this gets posted I doubt it”
Helpful Report
Posted 6 years ago
Matt Sheets
Verified Reviewer
“Left a review to help other customers avoid a badly made product. Trust pilot continues to remove review and ask for me to prove I purchased the product. This became more irritating as dealing wit the product itself. They seem to be shills for companies on their site.”
Helpful Report
Posted 6 years ago
Russell
Unverified Reviewer
“Why do you say it doesn't comply with us policy! Frankly a useless site! All reviews I have done are my own personal experience of bad company and etc! When you get to make a issue help, and the site doesn't get or with a reference! Very bad! -0/10”
Helpful Report
Posted 6 years ago
Adam Holden
Unverified Reviewer
“They are useless. I work for a seller of furniture online. Customers merely use trustpilot to slander you as a company and get their way. Trustpilot in no way ever look into whether a review is genuine or side with a seller when you argue your side.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“A depositary of positive lies as they remove negative reviews on behalf of paying customers and then reject evidence that shows the review was genuine.”
Helpful Report
Posted 6 years ago
David Miall
Verified Reviewer
“We use Trust Pilot and have had a 1 star review from someone that has never bought anything from us. Contrary to the consensus of reviews here, they will not remove it!”
Helpful Report
Posted 6 years ago
Ano
Unverified Reviewer
“They don't post bad reviews. Simply that. So worthless company.”
Helpful Report
Posted 6 years ago
MJW
Unverified Reviewer
“Trustpilot have blocked my account claiming me as a spammer, it's obvious that my reviews being direct and to the point don't suit trustpilots business model, protecting the reviewed and giving the hammer to the honest reviewer I hope Trustpilots days are numbered because if they are allowed to continue as is, the only losers are the people they claim to represent, the honest reviewer of poor companies , Totally bias service able to avoid capture but not for long!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Complicit in scams. They protect the companies doing the scamming by removing negative reviews flagged by the company and also allowing fake positive reviews put up by scam companies.”
Helpful Report
Posted 6 years ago
Justin Chainey
Verified Reviewer
“They don't allow you to leave honest reviews of businesses that have a proven history of scamming customers, and are therefore complicit in these scams in my opinion. Can't say I'm surprised by all the other reviews here.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Trustpilot is sadly untrustworthy. All positive reviews are allowed without any moderation at all. However negative reviews are treated with extreme bias. If a company reports a negative review and they are using the PAID service, then Trustpilot compliance will immediately block that review, and tell the reviewer that they must remove almost every negative word from the review, claiming it is defamatory. They may also ask you to provide evidence to confirm your dealings with said company, then if you do provide evidence, they will often ignore it or ask for more, impossible evidence. If you provide them links to evidence, they refuse to click links and look at it, or are simply to thick to understand what you are showing them. So if the company lied to you, or was rude to you, or tried to scam you, ripped you off etc, you are not allowed to say any of these things. So you are left only being able to publish a review that says nothing negative. If you just have a FREE account with Trustpilot and report a negative/defamatory review, you will not get the same treatment. Many business owners have reported being completely ignored unless they upgraded to a paid account.”
Helpful Report
Posted 6 years ago
Nicola
Verified Reviewer
“Useless website, useless support service, useless employees. Bought something from a store, left a review, and their "system" detected it was not "genuine". I emailed them my credit card statement and product purchase from the website and yet they refused to acknowledge a bot can't be correct all the times. Tried to get escaleted to a different support service level, and got the door shut in front me. Thank God people are leaving that website in favour of other platforms.”
Helpful Report
Posted 6 years ago
Russell
Verified Reviewer
“Many are fake, and that if you repeatedly have written about a certain store or job search engine it flags up as going over there policy guidelines. So what is the point of such a useless site and others similar sites. My account I have deleted now with Trustpilot. If I have any issues with a store or anything else. I go directly to there website and go through there customer service/complaint system.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Do not trust the reviews of any site on trustpilot, I posted 2 reviews for another site and because they were bad they got removed. I mailed the site's support but I got no answer from them. Most reviews are also fake. DO NOT TRUST ANYTHING FROM TRUSTPILOT.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Fake reviews and an absolute scam for both the consumer and businesses!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Ashley is the best guy in the team, he provided excellent service to me. All the best For future business.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“amid is being very patient with me”
Helpful Report
Posted 6 years ago
Peter
Verified Reviewer
“I fully appreciate that TrustPilot need to have the ability to protect their fee paying clients from a rogue reviewer. However it is very disappointing when they have a rogue company as a client who is "gaming the system" and they refuse to take any action. To cut a long story short I have had the misfortune to encounter one such rogue company. I posted a negative review and it was "reported" within minutes, which was then followed by a protracted exchange of emails with TrustPilot Compliance. I was asked to produce evidence of their client's behaviour, which I did and would suggest my evidence was of sufficient quality to be "beyond reasonable doubt". But no, TrustPilot Compliance came back with an impossible demand. They demanded evidence that I had NOT done something! However, when I suggested that the only person able to provide that evidence was their client they refused to take any further action. I have closed my TrustPilot user profile/account which I understand means that all my past reviews, good as well as bad, have been removed.”
Helpful Report
Posted 6 years ago
Patrick
Unverified Reviewer
“I placed a bad review about a big electronics/music online shop (BaxShop). After a week or so I received a message from trustpilot that Baxshop requested additional information from my case because they flagged it as a false or fake review. When I put the review online there was no need for me to put specific information about the case, in fact Baxshop had the opportunity to solve the case in the first place. So because I refused to give more information afterwards they took my review offline!! I send a message to Thruspilot asking them how many positive reviews about Baxshop were being flagged by Baxshop as false or fake, I have not received an answer yet.......”
Helpful Report
Posted 6 years ago
Ivan Arden
Unverified Reviewer
“Not to be trusted basically. Full of fake reviews”
Helpful Report
Posted 6 years ago
Trustpilot is rated 1.5 based on 2,829 reviews
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