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Trustpilot Reviews

1.5 Rating 2,829 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,829 reviews
Customer Service
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Queries Resolved In
6 - 12 Hours
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+45 69 91 12 82

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Trommesalen 5, Copenhagen Denmark
1614

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Paul
Verified Reviewer
“I had just posted an honest review of Beall’s Florida approx. 5 hours ago, and as soon as I finalized it, it was NEVER posted. This is NOT right. The review was as accurate as could be, according to my opinion. No bad language or slang was used. I don’t know what to think of Trust Pilot now. Obviously, some sort of games are being played with this company.”
Helpful Report
Posted 7 years ago
Jamie
Unverified Reviewer
“Very bad service.”
Helpful Report
Posted 7 years ago
Yona
Unverified Reviewer
“I am very disappointed but Trustpilot siding with bad companies rather than stay Neutral and honest so the public can really benefit from customers and not fake parties writing fake review to mislead the public. Do not use them till they become honest and Neutral. You are the customers' tool and instead you are bought by the companies. Shame on you Trustpilot”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Biased in favour of businesses who play the control card in preference to democratic freedoms. Trust pilot seem to be controlled by the business factor on here. Take far too long to investigate unjustified complaints, if they ever do. very poor”
Helpful Report
Posted 7 years ago
Kerry
Unverified Reviewer
“Bad reviews are mostly removed by the paying customer ( company you are reviewing ) reporting a review and having it instantly removed.”
Helpful Report
Posted 7 years ago
Ben
Verified Reviewer
“Trust pilot is heavily geared towards helping business promote positive reviews (both real and fake) and hiding the more honest, 1 - 3 star reviews. Each review can only be "Verified" by the business. Of course some businesses use this as a tool to purposely not verify the negative reviews. They then can flag them and, because they are not "Verified" by the business, TrustPilot has up to ten days before they can review the negative post. This post is hidden from view the entire time.”
Helpful Report
Posted 7 years ago
Gareth Fielding
Unverified Reviewer
“They are biased. I posted a negative review of Fantastic Cleaners. They weren't fantastic. Trust Pilot took it down and asked to to prove I was a customer. I provided my booking reference and dates. They still wouldn't post asking for email correspondence. I don't want to waste half an hour doing this and neither does anyone else. Consequently virtually all negative reviews are removed. Trust Pilot is worthless.”
Helpful Report
Posted 7 years ago
Karl
Unverified Reviewer
“Reviewed a company who soot orders for 25k worth of phones then suddenly closed the business and told everyone no refunds, seek compensation from paypal. This review was repeatedly removed for merely stating the facts, even referring to active links online that confirmed my story the staff repeatedly pulled my review because the owner was trying to cover any discussion of what he did on trustpilot, ebay forums and a shopping site forum hotukdeals. No matter how much I sanitised the review I was told terms were violated - but they refusaed tot ell me what part of my review was problematic. It is a review platform that is tilted in favour of business rather than being balanced, basic conflict of interest, business pay to use trustpilot, and to "manage" their reviews. Basically its a corrupt review site that lets reviewers buy their way out of their bad practice, or even criminal activity.”
Helpful Report
Posted 7 years ago
Buddy
Unverified Reviewer
“Genuine reviews are removed despite obviously not breaking rules being excessive or using inappropriate language or false statements. I've removed all my genuine reviews. I no longer trust Trustpilot it's company its reviews it's existence seems to be a soundbite for individuals mostly to let of steam or to sine helpful individuals who have had a good to great experience. I'm going back to basics recommendations from friends and colleagues and good old intuitions.”
Helpful Report
Posted 7 years ago
Paul
Unverified Reviewer
“Seem to be taking down reviews that are genuine. Gone right down in my estimations sadly. I always found them so useful. Alas, I will need to find another way of verifying companies.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“In other words trust pilot take your reviews off even if you write a genuine one about a company that's not fit for purpose. From reading just a handful of these reviews,it shows trust pilot is inextricably unpopular ,disingenuous,supports company's who scam other's and they don't show any honesty or credible integrity for the consumer ,whatever there reasonings. The Danish company won't stay in business forever if these complaints keep emerging”
Helpful Report
Posted 7 years ago
SEOPRO
Unverified Reviewer
“I had reached out to Trustpilot a couple yrs ago to see what they could offer. What prompted my reach out was that we had lost star ratings in Google. I explained that to Matt, our salesman and we had a phone conference in April 2015. My gut told me this was not a good situation, after speaking with Matt. These are manipulated reviews that this company was pushing, and it didn't feel right. He was pushy, using scare tactics, and telling me how much business we were losing, etc. We were growing when we contacted them...we wanted an extra push. I respectfully declined their services and he continued to push me, and emailed examples of star ratings and how we would benefit from them, as though we hadn't had a conversation about this already. I was put off that he didn't even remember that was the point of my reaching out to begin with. He pushed and pushed. I finally got him off my tail in April, and a few months later, I rec'd an email from someone named Jennifer (September 2015) who offered to help us do better with click through rates. I ignored it. Then Jilleian came along in December with ANOTHER email, trying to solicit our business, to which I asked AGAIN to be taken off their list. She pressed the issue (telling me she knew I talked to Matt months prior and,"I can also see that you may be experiencing the same challenges around getting folks to your site and having them convert there. I also see that you do not have much social proof around the quality of your products and services which may be the cause of that.") and I asked AGAIN for her to please stop contacting me. I then heard from Lauren in Jan 2017, and I got angry. I asked her to please stop contacting me for once and for all and listed the three people ahead of her I'd also asked to leave me alone and finally, they stopped. If they are so good....why do they have to hound people who want nothing to do with them? And why are there so many negative reviews at BBB now? I even found this headline about them: "Fake five-star reviews being bought and sold online" - BBC News We have been growing by leaps and bounds steadily! To have people try to "scare" us by lying about our stats to trick us into using their services is such a turn off. As I said to Lauren in my final email: "The last thing in the world we want to do is sign up with Trustpilot and it becomes more evident with each email we receive, after asking to be removed from all lists...." I am grateful I didn't fall into any traps with them. Terrible, predatory company.”
Helpful Report
Posted 7 years ago
David Hansen
Unverified Reviewer
“People basically use this platform to leave negative feedback to their own competition. The company does not show adequate concern for their customers and passes you around from rep to rep without telling you. Do not rely on their fake review service!!!!”
Helpful Report
Posted 7 years ago
Maksim Tabunou
Unverified Reviewer
“They are paid by companies. I wrote the complete and honest review of airportvanrental.com and it was removed!”
Helpful Report
Posted 7 years ago
:-(
Unverified Reviewer
“Trust pilot just wants to mine your data. Not to be trusted at all.”
Helpful Report
Posted 7 years ago
Amanda
Unverified Reviewer
“I tried to review Cocopanda, since they sold me fake skincare products. I contacted the actual company who makes the brand and told me, that they were aware of their parallelimport. After trying to warn people I couldn't log in with my email and I tried to create a new review with a new email which I got a warning from and had it removed. They give me no explaination. But since the site has 7,800 reviews and over 13 pages on trustpilot. I know for sure they are a scam. Don't trust trustpilot. They only focus on the money and support the hand their feed them, not people's safety.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Had a query over dividend reinvestment with Interactive Investor. This was resolved very easily and quickly by one of their representatives”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I ordered a courier with a shipping service provider named packlink here in Spain to come pick my customers package last Friday. The courier is avoiding us because he has possibly stolen our last package as it has just gone missing and no one has answers at Packlink nor the contracted company (Through Packlink) Zeleris so I reported the issue to Trust pilot since their company statement seemed to be commited to honest transparency but Trustpilot took down my honest transparent review in order to protect Packlink and yet my customers package is still missing which was a rare Gianni Versace shirt. Packlink´s Zeleris courier is now saying he doesn´t work for Zeleris and that he is an independent coureier hired by Zeleris and this whole thing is like a fiasco circus show in which Packlink will not take responsibility. My customers rare Gianni Versace shirt has mysteriously been missing for two weeks going on what willl be 4 days now and Last Friday I had a new customer who is thrilled to get his item and now there is a new problem again after I decided to trust Packlink since I have had several successful orders with them in which Packlink´s courier Zeleris just told us right now by phone that they won´t come to our house because we reported the missing package. What is that all about? Everything is so personal and alI want is for my customer to get his Gianni Versace shirt. I have to do my job professionally so why can´t Packlink simply do theirs professionally? My new customer was supposed to recieve his package today according to Packlink´s system but packlink hasn´t come to even pick up the order because of their unprofessional alliances. Zeleris isn´t professionally responding either and since no one is taking professional action to locate my missing rare Gianni Versace shirt and since no one will come pick up my new contracted order I now have to wait until Thursday to hire a new service which means my new customer will now be waiting seven days exactly before his order is even picked up and shipped to San Francisco. So I´m paying for all of Packlink´s mistake protected by Trust pilot out of my OWN pocket because I can´t ignore my customers like Packlink andZeleris do and I can´t supress the actual real life truth like Trustpilot. This is a circus show and there isn´t an ounce of integrity or professional responsibility being acted upon by any party involved. If you are someone who takes your life seriously be very careful because Packlink won´t take resonsibility and their published number is a decoy which always seems busy. So you can´t reach them. Zeleris won´t take responsibility should you choose to hire them through packlink because they can´t be bothered to be professional and actually deliver and trustpilot will not be honest, trustworthy and transparent as their companies statement says because if they were they would have honetsly and transparently allowed me to publish my two honest reviews I have proof of. I have to somehow find my Gianni Versace shirt myself because this is crazy.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“They are outrageously expensive for little service they provide. Also, the company does not go to bat for their customers. In many cases, we protested some poor reviews with legitimate concerns that supported their own claims, but they continually refused to help us get them changed/removed. Instead, they just counsel you to reach out to the customer and ask them to change the review. As if any customer would ever do that and not consider that harassment. The company does not show adequate concern for their customers and passes you around from rep to rep without telling you. Overpriced. Poor service. DO NOT DO BUSINESS WITH THEM OR YOU WILL REGRET IT!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“this site is 100% trash - they take off your bad reviews and give only that you violated some policy that doesnt exist. Please put this website in the back of a phone book somewhere so it can be forgotten about. What a waste of time.”
Helpful Report
Posted 7 years ago
Trustpilot is rated 1.5 based on 2,829 reviews
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