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Trustpilot Reviews

1.5 Rating 2,829 Reviews
10 %
of reviewers recommend Trustpilot
Company Reviews Questions Metrics
1.5
Based on 2,829 reviews
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Anonymous
Unverified Reviewer
“I have serious doubts about some reviews seen on trustpilot in relation to a specific company. This company was getting some poor reviews and then suddenly they are swamped with a huge amount of favourable reviews in the space of a day. This is a good way to stay on four stars but it reeks of foul play.”
Helpful Report
Posted 6 years ago
Lisa Jenkins
Verified Reviewer
“I wrote a genuine review and Trust Pilot claimed their compliance software identified it as plagierised.....absolute nonsense so why was it removed. Maybe to put pressure on to buy more services or is it just a fake compliance notice or really bad bogus compliance software they are using? I will let you decide!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I recently upgraded my contract with Vodafone who sent me just the handset not any charging cables or headphones. When I contacted them on the 28th Nov they advised they are unable to send the accessories out due to health and safety concerns. The story then changed to the accessories not being in my contract. I had to call them on 2 occasions and waited over 1 hour in total to get through to them, and then I was blind transferred to explain the situation all over again. They advised they would log a complaint, but refused to provide me a complaint ref. While the colleague logged the complaint, I was able to hear sensitive information about other customers. I was advised someone would contact me within 48 hours and I am yet to hear from them. The customer service was appalling, no apology was provided at any time for the inconvenience.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I wrote a negative review of a company on Trustpilot. The company then contacted Trustpilot to complain that my review was not genuine. Trustpilot then removed my review and asked me for supporting info. I have supplied the required info. Trustpilot still refuses to reinstate the review. I have sent several emails with further info but Trustpilot continue to refuse to reinstate the review. So DO NOT TRUST TRUSTPILOT.”
Helpful Report
Posted 6 years ago
Mrs Mary McCann
Unverified Reviewer
“This is my first time with trustpilot. I had some bother online with my order and was very happy with the help I was given. They were very helpful with my problem and I was grateful for there help.”
Helpful Report
Posted 6 years ago
Trustpilot User
Unverified Reviewer
“You open this page and you read a warning message stating: "We've identified that some of the reviews on this page have been written by Trustpilot employees". They ask you to play by the rules but this is the way they play by the rules when is trustpilot to be reviewed. There are dozen of analysis that prove how unreliable the reviews on trustpilot are.”
Helpful Report
Posted 6 years ago
Aladinmf
Verified Reviewer
“I wrote a bad review for Playerup.com that the payment is delayed and they seemed to deleted it. The link from the email now leads to 404”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I've had a window pop up when browsing this site saying that a number of reviews have been left by Trustpilot employees. NOT IMPRESSED! This would back up other negative reviews on here”
Helpful Report
Posted 6 years ago
Neel
Unverified Reviewer
“My genuine review been removed as well. I've sent the order confirmation to their compliance no answer and no reaction for days from them. That's not the way such service should work I believe. Giving them 1 star at the moment.”
Helpful Report
Posted 6 years ago
Rahmat Khan
Unverified Reviewer
“Trustpilot removed my genuine bad reviews about a company after the company settled my matter with good manners telling me that company think I have no experience on line shopping but I have been shopping online from years”
Helpful Report
Posted 6 years ago
Karl Iggers
Verified Reviewer
“I have a number of fake bad reviews from my competition and that is killing my business and Trustpilot refuse to remove them I refuse to pay them some stupid amount to have them removed \ Has anyone had any luck with trust pilot getting reviews removed”
Helpful Report
Posted 6 years ago
Mrs Lucille Paul
Unverified Reviewer
“I spoke to Toni who was extremely helpful. Sorted out and dealt with the issue I had quickly and efficiently”
Helpful Report
Posted 6 years ago
Russell
Unverified Reviewer
“No one write a review about Trustpilot on there site! You can't say this! Really bad check out the facts so your site is totally fake!!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Trustpilot not so trustworthy. My genuine bad reviews of companies are removed and do not breach the guidelines. If they do this to me, how many others do they do it too. Not a very reliable platform if bad reviews are not represented.”
Helpful Report
Posted 6 years ago
James Arthur
Unverified Reviewer
“You guys are great! Thanks”
Helpful Report
Posted 6 years ago
Oliver
Unverified Reviewer
“TrustPilot are too expensive and their customer service is terrible. Our company have used multiple review platforms and it is fair to say TrustPilot are at the top for brand but this seems to have resulted in complacency, the result of which is really poor service. Look for alternatives.”
Helpful Report
Posted 6 years ago
Alex
Verified Reviewer
“TrustPilot is a scam for honest businesses and consumers. Some crooks post fake negative reviews about our company on their website. When we ask TrustPilot to remove a fake review, their sales person writes back to us and proposes to sign up with them. Once you sign up and pay them enough money you can do with the TrustPilot reviews whatever you want: remove negative reviews, post 5-star positive reviews for your own business as long as TrustPulot gets paid. Search the Internet and you will find hundreds of pieces of evidence, both businesses and consumers screaming it. TrustPilot is a scam for honest businesses because it ruins them. It is a scam for consumers because it misleads them big time.”
Helpful Report
Posted 6 years ago
J E Redgrave
Unverified Reviewer
“I reviewed a company on Trustpilot in the past, quoting what was said to me by the company. Upon reading the review, it had been edited to make them seem better than my review. Not much point writing a review, if the details are are missing.”
Helpful Report
Posted 6 years ago
Ray Fogwill
Unverified Reviewer
“Origin broadband have loads of 5* reviews, most of which must be fake as not long ago they had nothing but poor ratings, after being with Origin broadband I have to say that they are the worst company I have ever dealt with by far outstandly bad,. I no longer trust trustpilot reviews of any company.”
Helpful Report
Posted 6 years ago
David
Verified Reviewer
“I don't like to name members of staff when doing reviews, however, Gemma in the compliance team is the most dismissive member of staff I have ever come across.”
Helpful Report
Posted 6 years ago
Trustpilot is rated 1.5 based on 2,829 reviews
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