Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,012 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

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“Terrible Customer Service - had a broken unusable car. The host removed my bad review and I was autocharged on my credit card without consent. Customer service responses are AI generated and on the phone you get put on hold for hours.”

Helpful Report

Posted 1 year ago

“As a host, the protection is abysmal. They squeeze every last penny out of the hosts while giving as little protection as possible. Their system malfunctioned and failed to charge the correct amount to the customer for my car, promised me that they would reimburse me for the difference and then went back on their word because of ‘company policy’. Would never go near their platform again. Failure and unprofessionalism at its finest.”

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Posted 1 year ago

“Turo is the worst! They charge for everything and make policies as they go. Charge my card without me know for 130. For a policy I knew nothing about and I did not sign for it.”

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Posted 1 year ago

“Their policy makes no sense personally and a way to set you up. Or it’s something to do with booking a car that’s not even available but you don’t find out until after you pick up time …. Or they’re emergency services not showing up when you’re stranded on road side. I use to hype up this company but I’ll never let anything good come out my mouth about them again. Ridiculous”

Helpful Report

Posted 1 year ago

“We rented a Rolls Royce from Jesus. Upon return, Jesus checked car out, everything was fine. Next thing you know we get a damage report submitted with pics that were so blatantly not how we gave car back. Clearly, Jesus wanted a new paint job. We submitted a reply on the Turo app And waited a couple weeks for A response. There was no reply so we called and they said they sent an email saying to reply with additional info . We asked what email and gave the one that is on the app and they stated wasn’t it. We’ve tried to call 6 separate times to get resolution with no one knowing what to do and promising call Backs that never happen. Not sure what other info would be needed when we stated facts and provided proof with pictures and texts. Jesus got $2k for rental and we lost our $500 Deposit for nothing- we used Turo many times but never once thought there would be someone so outright shady to try to come up off us. We will never use this app again”

Helpful Report

Posted 1 year ago

“They left us STRANDED in the middle of nowhere. We hired a car through Turo going on a 5hr journey. Long story short 2hrs into our journey we had a flat due to a split alloy that was already there, not the owners fault as it wouldn’t have been noticed until you removed the tyre. Turo arranged for someone to pick up the car but left us stranded in a small town, without offering another vehicle or any support. Instead they would reimburse up to £50 in travel expenses. With no taxi companies, multiple suitcases and a train alone would cost £97 each. AVOID AT ALL COST. We managed to find an enterprise who luckily had a car available to take away immediately.”

Helpful Report

Posted 1 year ago

“My continued BAD experience with planning my Alaska/Aurora Borealis trip in November, I do NOT recommend Turo Auto Rental Services! Has NOT been easy or helpful, VERY FRUSTRATING, ANNOYING, with each call, I get a different person/different answers (whether they are working from HOME -hearing children voices, etc.) every time I tried to call on concerns. Nearly impossible to talk with legitimate management. ...spoke with a Noreen, Guiliana (?), Stephanie. A "Josh" called, left last message. The HOST (very polite (appears/sounds like he's on the road a lot/out of town) does communicate with me, telling me he's going to do everything in his power to make sure I have a smooth pickup/rental transition. BUT, I MUST go through Turo...THEIR website/APP. This is where the headaches started. I have an older phone/iPhone, I could NOT load their APP I was being told needed to load. I showed/explained to them/other people. MY iPhone 6 Plus will NOT load it. Two of their phone Reps told me, "It will be ok, just have Internet access to "check in", etc." I tried finding their APP on my other Android phone, NOPE, not finding it. Delta emailed me, advised me my particular flight was CANCELLED. I was forced to change my Turo Auto Rental. I used my trusty desktop computer, go on their website (NOT just notify the Host, oh no). THEY make you deal with them...THEIR OK...sends the change to the HOST, who decided to approve it! BUT, then, I get an email, updated Invoice...where THEY tried to charge a little more on the daily rental price (WHY?). I called again, different person, explained it was NOT MY Fault...I was NOT paying ANYMORE extra, having my PAID receipt for SAME amount of days. HOST has NO issue with this. It is ALL Turo...THIRD-Party strangers allowed to control (out in California!). I received a voice message (a FOREIGN voice) stating HE/THEY need "documentation" of my flight being cancelled. I don't believe I need to do this. No Strange Third-Party I have no knowledge of...going to charge their "extra little fee" for what Delta cancelling/changing my flight. NO. I looked at the new email invoice receipt. It was ZERO balance due to the "discounts were adjusted for THEIR little daily increase they were sneaking in. Can NOT TRUST these darn companies. I called my credit card company, advised them what happened, will NOT pay Turo any more money...if they try to charge me for anything else. They noted it in my account, along with me taking this trip...to watch for any more transactions from them. They asked if I wanted a new card/number, but I fear Turo will try to cancel the rental...even with the Host saying I'm ok with him...Auto Renters....Beware of Turo Rental service. Their Customer Service is horrible...look up their reviews...”

Helpful Report

Posted 1 year ago

“Worst site ever. Waist of time. Go to normal rent”

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Posted 1 year ago

“Thats insane. I picked up the car at 4 PM on Saturday. The location said that i can drop my car at my own risk. When i went there they didnot allow me park. So I lost around 4 hours in finding a closest car parking and paid around 40$. You have sent me a bill of 700 $ so far for a rental 18 hours . Insanely high cost with very bad customer experience.”

Helpful Report

Posted 1 year ago

“The vehicle broke down at 11:30 pm, stranding my family overnight. I had to pay for a hotel, towing, taxi, and repair, over $1000. Nothing will be reimbursed. The host ghosted me, and customer service won’t do anything. Complete scam!”

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Posted 1 year ago

“I rented from a man named ! Richito in JFK, he is an excellent gentleman. He brought me the car at the airport and picked the car. I even extended 1-2hr with no extra charges. First time renting from Turo and I tell you I loved it. Clean Tesla,fully charged, with above and beyond communication.”

Helpful Report

Posted 1 year ago

“Thieves straight up they stole my money I work for consumer rights 289 dollars I canceled 2 min later and funds never came back I requested a receipt for 30 min it never showed up I’m personally reporting them for theft as well as filing with my inspector general office regarding this fraudulent company”

Helpful Report

Posted 1 year ago

“My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.”

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Posted 1 year ago

“Scam artists.. my family came from Egypt and rented through TURO.... DO NOT RENT FROM these con artists... the car ac did not work so they came to change it, then the seatbelt sensor would not stop ringing on the new car, total nuisance. Then they charged them an additional $530, just because they had their credit card info - hours on the phone arguing to get the money back. They finally relented and agreed they charged by mistake! Total thieves - DO NOT WASTE you time and energy on this scam company. The WORST company. Dishonest and terrible customer services. Stick with the major rental car companies -”

Helpful Report

Posted 1 year ago

“Absolutely appalled by the service from the Turo team. I tried to book a trip after my account had been verified and I had already taken 3 trips in the past month but Turo cancelled the trip with no explanation at all!! Getting in touch with a real customer service person and not a bot was a pain and when I finally did speak to someone they were not helpful at all and just kept repeating the same three sentences. My account was banned 2 hours later for absolutely no reason and no way to even appeal it! In their terms it says that if a policy has been violated, the account will be banned and the person would be notified on what the reason was - none of this was done! This is absolutely frustrating and I would urge everyone to not use Turo. Waste of time and money.”

Helpful Report

Posted 1 year ago

“HIRER BEWARE they will try to take you for as much as they can. I hired a car in the US for 1 week. The host was really great and the car was wonderful. Near the end of the trip I reversed into a stone wall at a very slow speed which caused some very small scratches. I went through the proper steps and was fully co-operative throughout. Within 1 day of my report Turo took $500 from my account as a repair deposit, and then a couple of days later told me that the cost of the repairs would be $1,300 which I thought was over the top but I didn't contest it. When they notified me of the full amount they offered the choice of payment through a payment plan, and I immediately responded to say I was interested in this option, but was then told the time had lapsed and that the final payment was already processed and had left my account. I was very annoyed that the payment had been processed without notice as my trip in the US was costly and at the time I would have much preferred paying the costs over time. I contacted Turo but after several emails back and forth I had no choice but to accept the situation. Almost a month passed and I receive another notification of ANOTHER CHARGE of over $1,000 (began with an additional charge of $1600+ but somehow mysteriously dropped to almost $1100 after I sent them a strongly worded email) for "hidden damage" for "damages that were identified when doing a tear-down of the vehicle to guarantee the safety of it". The damage was minimal, a couple of superficial scrapes, and repairs did not require a tear down and I am absolutely certain (because of the speed I was travelling, the lack of dents etc;) that there were no "hidden damages". This company is brazenly out to take as much of your hard earned money as they can, and I would strongly suggest hiring ANYWHERE else.”

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Posted 1 year ago

“Very happy to use turo in Alaska / Anchorage - impeccable services 5 /5 starts - price was more than OK , delivery exceptional , the host also 5/5 stars”

Helpful Report

Posted 1 year ago

“Scam. Rented a car that had pre-existing damage to a rim clearly visible on pre departure photos. Charged for $1200 to replace rim as they claim that one scratch was new. Never damaged it, and even if did $1200 is complete fraud for one scratch.”

Helpful Report

Posted 1 year ago

“I am using turo as a host, and support there is terrible. I just had a situation where guest was smoking weed in the car, smell all around it and ashes all around the seats, i have uploaded all pictures with a proof, but their support said that this situations does not meet their requirements for a fee and they won’t do anything about that. They even did not provide the reason why this request for reimbursement was declined and answered me after 4 days along with information on their web site that they will update you in 48 hours. It is terrible service, be careful with your cars!”

Helpful Report

Posted 1 year ago

“There is no quality control on the vehicles being rented out. We notified both Turo & the owner about a serious safety issue with the car as soon as we started driving it. Something that was not listed in the vehicle details. On reading other reviews it was clear that it was an on going problem that the owner neglected to fix. This issue was raised with Turo but completely ignored. The owner passed the car as being perfectly fine on return. Then a day later he was looking for additional charges for fuel. Turo again did nothing and allowed the owner to take more money from my account.”

Helpful Report

Posted 1 year ago

Turo is rated 1.3 based on 1,012 reviews