Turo Reviews

Name: Turo
Rating: 1.30

1.3 Rating 464 Reviews

7 %

of reviewers recommend Turo

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Metrics

1.3

Based on 464 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy, convenient and fast!”

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Posted 5 years ago

“App was easy to use”

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Posted 5 years ago

“Great pick up and easy return. Car was excellent. The only bad thing I would have to admit is proving a rental agreement, because when we went across the border we did get a little hassle in crossing because we didnt have a rental agreement. I did have a purchase agreement which was sent to me after I asked, so maybe Turo should provide the purchase agreement after the trip starts so crossing the Canadian border isnt such a hassle.”

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Posted 5 years ago

“Great way to get a great car. The owner of the car was great to deal with.”

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Posted 5 years ago

“Convenience, flexibility, aggressive pricing, endless choices of makes and models.”

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Posted 5 years ago

“The level of service and response time”

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Posted 5 years ago

“Got a car from Turo for a trip to Denver to take through the Rocky Mountains. The pick up and drop off of the car was super easy and efficient. Will definitely use again when I travel!”

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Posted 5 years ago

“We had a good experience with Turo. All went as expected renting from Liah.”

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Posted 5 years ago

“I used this app to hire a car when I was in orange county. The service was super easy to use. Everyone will be using this app soon. Mark my words.”

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Posted 6 years ago

“THERE THE WORST OMG . THIS IS MY FIRST TIME EVER USING TURO AND THEY GAVE ME A BAD EXPERIENCE. FOR SPENDING 350.50.. WILD . NOW I HAVE .57$ IN MY ACCOUNT. ITS MY BIRTHDAY WEEK AND THEY AS WELL AS THE HOST IS THE WORST. SENDING LINKS BUT THE LINKS LEAD TO ARTICLES AND NO ONE HAS TIME TO BE GETTING SENT TO SAME PAGE A MILLION TIMES. THE “?” Box DOSENT HELP GET TO WHO YOU NEED TO . STILL WAITING FOR MY REFUND SMH BEYOND LIVID ! IM 400 in the hole now and my birthday is Tomarrow . Hair not done nails not done. Just beyond upset!”

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Posted 3 years ago

“Great concept overall, and I had a wonderful host who was a great communicator. I appreciated that greatly because Turo customer service was NOT good with communication when I had questions. I never did get to speak with a real person. Nevertheless I would try it again!”

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Posted 5 years ago

“I had no problems with Turo. The car I rented was the most comfortable I have ever had. It was dead empty so I filled it up. I went over the milage allowed, so I had to pay extra, which I expected. I was surprised it was so much, an extra 300 dollars. What really made me a bit angry was when they said they were charging me a convience fee to charge me for the miles. It wasnt much, but the idea of a convenience fee smacks greed. Really! Won't be using them again”

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Posted 1 year ago

“This was my first and last time to rent from Turo. The prices werent much cheaper than any rental company. Lots of fees and unclear policy. I'll stick to major rental companies just to be safe.”

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Posted 2 years ago

“The happy side of Turo is rather meh. The customer service, pricing, and logistics have a lot to be desired. Even below, you ask how I communicated with the company and I'm unable to point out that I had to endure the live chat AND telephone communications. You also ask how long it took to reply to my queries but don't mention if I should include all the time I spent on the relatively useless help pages.”

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Posted 5 years ago

“Host made an agreement with me regarding pic up and drop off. She did not honor her agreement for pic up and we ended up having to drive an hour out of our way to pic her up. We almost missed our plane. Then she charged me for the toll charges we incurred going to pic her up. I reached out to Turo and they didn’t respond and took monies out of my account even tho we were disputing the charge with a legitimate reason. This was my first time using Turo and it will be my last.”

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Posted 1 month ago

“Do not book with Turo, go to a traditional rental company and save yourself the headache. I’ve spent thousands of dollars renting from Turo and have had several issues. One, they allow their host to park the vehicle anywhere they want, including airports and parking lots that costs more money to get the vehicle or drop it off. This is price gauging the customer, on top of having to take a Lyft to get the vehicle, you have to pay crazy fees because where the host decides to park it. Two, a host can just cancel after you rent a car and that leaves you scrambling to get another car through customer service which is stressful last minute. Three, I was driving on the highway and a rock hit the windshield and cracked it. This was completely out of my control. I now have to pay over $200 to replace a windshield that I don’t have. Four, Some of the vehicles I have rented felt like they were going to give out any minute. One just turned off at a light and no it wasn’t one that is supposed to do that. Another shook on the highway and felt like it was going to fall apart. Five, customer service is completely useless when disputing charges, the company doesn’t hold the host responsible for crazy fees and sometimes you won’t even get an invoice for these fees until weeks later. I just gave five reasons to save yourself the headache. They lost a customer tonight over $250, both expenses should not have been mine.”

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Posted 3 months ago

“The cars and hosts have been great. They are five star. Turo as a company is a 1 star. Turo as a company is the issue. Their website's pricing is not what you will pay. The cars are listed at a certain price per day (also included is the total trip price, with a note that this price excludes taxes and fees). However, when you get to the payment, the price will have gone up. The company does not feel this is misleading or false advertising. Customer Service will "as I explained before," you until you just give up. My frustration and aggravation is that they list a price on the page with details of the car. There are no disclaimers or notations that this price includes any discounts you may qualify for (ex., early bird booking, multiple days, etc.). However, the undiscounted price will show on your receipt - which, of course, also includes higher Trip Fees for the higher cost of the rental. This is not the owner's issue. It is Turo's responsibility to advertise fair and correct pricing.”

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Posted 3 months ago

“I had a terrible experience as a Turo Host!! We are in the SLC, Utah metro and started with a minivan. It was profitable, so we got another one, then tried a luxury SUV to appeal to the skiing visitors. The first 3 trips went perfect with raving reviews, but the third lost control in a rainstorm and got in an accident. Turo refused to process the damage claim, because my safety inspection was 3 months old. The claims adjuster also advised me that they could deny the claim, because I didn't have a photo of the guests Driver's License and photo of the guest holding the Driver's License. My personal insurance would not cover the damage, because the accident occurred during a Turo Trip. The damages we over $18,000 and we were stuck to cover the bill out of pocket! As we started this Turo Host experience, our current bank and insurance company would not consider being associated with Turo, this was my first ignored warning. The fine print in Turo's agreements gives them several loopholes and I haven't figured out how to hold Turo or their Guest accountable. The agreements include a no-lawsuits clause, so I cannot sue Turo. I have requested arbitration four times with no response. The risk of have any vehicles on the road, driven by strangers, with practically no insurance is way too high to be considered. I discourage anyone from becoming a Host. If you are already a host, I encourage you to cash-out your assets before they get totaled without coverage.”

Turo 2 star review on 29th November 2023

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Posted 5 months ago

“I have rented several vehicles through Turo, and it has always been a smooth experience, and I’ve met some wonderful hosts. However, if there is a problem with your account, or they make an error, you will spend hours on hold, navigating automated answering machines. If you finally get a human, you’ll be lucky and then ultimately be transferred to or three times during the process they will probably hang up on you.. when you finally get a “supervisor”. You’ll be lucky if they have a minimal command of the English language and you’ll be lucky if they could navigate a correction or a refund on your account. Horrible customer service dept. Great cars & very nice hosts.”

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Posted 1 year ago

“Rented a Tesla from Turo ... car appeared nice but the pick up was so hectic that I couldn't take photos. The car is a 2018 and I found that I was constantly having to charge it. Literally go 85 miles and spend an hour charging. Gas is cheaper and quicker. Getting ready to return the car I stop and charge to 90% ... drive the 40 miles to the airport and the charge is not 63%. Host hits me $$ for the low charge. In talking to Tesla, they inform me that an older Tesla like this 2018 will have battery degradation and the charge won't last. I feel like getting charged for an issue with the car is ridiculous. But the best is yet to come ... When I picked the car up, at the airport night before Thanksgiving, things were crazy chaotic and I could not take photos. Of course I promptly forget about this step in the excitement of seeing my husband after so many months apart. I return the car and walk around it with the host. We're both taking photos. We part ways and hours later he informs me that he's getting an estimate to fix the tire rub on the back passenger side. I'm like what? I didn't hit anything so this makes no sense. I'm comparing his before and after photos and the before have a ton of scarred-up marks on the wheel in question. Even more interesting is that it's difficult to tall which tire is which in his original images and the tire for the back passenger side appears to be a completely different tire. The Tesla icon placement in relation to the valve stem don't match up. So now I'm waiting to hear from Turo because this seems seriously sketchy. I paid $630 to have this car for 4 days. The fees are high and the vehicle and aggravation are definitely not worth it. From now on I am sticking with Enterprise or Budget.”

Turo 2 star review on 29th November 2022

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Posted 1 year ago

Turo is rated 1.3 based on 464 reviews