Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,001 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turo declined to remove a 1 out of 5 star rating review that a Host left in response to a feedback that I left as a 3 out of 5 stars for having a car that was dirty on the inside. See the pictures. The car was not vacuumed and had fingerprints all over. The rental was fine otherwise. I cancelled my Turo account as it’s clear that Turo doesn’t care about its customers. I don’t do business with such companies.”

Helpful Report

Posted 1 year ago

“No customer service except a chat line. It doesn’t resolve anything. Beware of renting!!!! They charge you for a rental when you book, then they cancel saying your licence isn’t approved and then charge you a cancellation fee. I’m still trying to get my money back and I didn’t even rent a vehicle.”

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Posted 1 year ago

“My wife and I were willing to share our cars, howeve One of our guests stole our car by refusing to return it, we had to retrieve it ourselves and there were drugs in the car and it was lit on fire. We are working with Roman from Turo support who refuses to refund us for the total loss of our car. Be careful, I wish we were never associated.”

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Posted 1 year ago

“I RENTED MY 2020 CORVETTE STINGRAY. THE RENTOR WAS RACING MY CAR. I HAVE A GPS TRACKER IN THE CAR THAT RECORDS SPEED, LOCATION TO THE MINUTE. IN 2 DAYS. HE WAS SPEEDING THE THE EXCESS OF 92 + MILES PER HOUR. AT ONE POINT THE RENTOR WAS DOING 81 IN A 45 ZONE. TURO DID NOTHING ABOUT IT. I SENT THEM ALLMTHE DOCUMENTS AND PHOTOS THEY WANTED. THE SUPERVISOR TOLD ME OH WELL.”

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Posted 1 year ago

“This is the worse company ever. Late arriving to Sea during Christmas and couldn't reach our car owner or customer service. When we finally did, the car was no longer available even though it was fully paid for. Had to quickly rebook with Enterprice at the airport. When we got home from our trip I couldn't reach anyone at Turo so contacted my Credit Card company and put in a complaint. Turo only refunded 1/2 our funds. They have totally covered themselves with legalese that you can't understand. How can they take your pre-paid rental away from you because you were late.”

Helpful Report

Posted 1 year ago

“I would give it a 0 star if I could. My family rented a car to go on vacation. The person we rented through told us that there was something MINOR wrong with the vehicle but we could still take it because there were no other options with it being so close to our leave. We BARELY made it to our destination 2 days into the rental, with it breaking down as soon as we parked to our destination. We were stranded, left no other alternative, and were not offered a refund or help. We lost multiple days of our vacation stranded becuase customer service would just pass our case along and never meet the promised follow up phone call.”

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Posted 1 year ago

“The company rich Bert car rental in Miami Are scammers did not unfortunately I did not take pictures of the inside of the car because I was running late for a flight and there was sand in the floor mats which were plastic. They took all the sand and spread it all over the car. I can’t get Turo to respond to me. I can’t get this company to respond me and they charge me $165 for cleaning fees which is ridiculous. I would never use them again shady as heck.”

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Posted 1 year ago

“The customer service is horrific.”

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Posted 1 year ago

“I only gave them one star, because I HAD to. We rented a car for 13 days in Florida. On the day before we were to return to Michigan, the car tire picked up a nail. It was too flat to drive any where for repair. I called Turo who contacted the owner. She wanted it brought to a shop over 80 miles away, but then finally agreed to have it towed to a shop just 10 minutes from where we were staying. The owner of the shop stated that the tire could not be repaired as there was too little tread left. In fact, he checked ALL of the tires and stated that he was surprised it was even allowed by Turo to be on the road, as all FOUR tires were dangerously worn! We were left to scramble to find a ride to the airport the following day and our last full day in Florida was ruined. Getting any sort of refund is not easy, even after providing pictures of the tread gauge. I will NEVER use them again.”

Helpful Report

Posted 1 year ago

“Booked a car and had already payed the $400 and was picking the car up in an hour and a half and this clown of a company deleted my account and said I was still responsible for paying for the cars I had booked. Lousy lousy customer service.”

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Posted 1 year ago

“Everything”

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Posted 1 year ago

“Communication was lacking. I was charged $40 for shortening my trip due to a plane delay, And another $25 for parking fees in the short term parking lot that my host directed me to leave the car in. I was not notified of either of these until after it occurred, also coincidentally, until after I left him a review a positive review. Clever of him.”

Helpful Report

Posted 1 year ago

“Turo allowed one of their host to rent me a vehicle that was not street legal and had expired tags. I didn’t notice this until I was pulled over by a state trooper. Assuming if I’m renting a vehicle it should be completely street legal, so I did not think to look at the tags. Turo allowed the hose to leave me a bad review because I made a complaint and Turo did not pay the host. Now Turo says because I chewed out the host in the chat for his negligence. They are removing me from being able to use Turo. Do not use this company they are trash! Do not rent any vehicles from Nain Barboza.”

Helpful Report

Posted 1 year ago

“Need more English speaking employees”

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Posted 1 year ago

“I wish I could give 0 stars, Turo is literally the worst and most unprofessional company I’ve ever dealt with. I booked a white Mercedes Truck with Brenton B and the he sends pick up address, then 10 minutes later he cancelled and said the car was already booked, so I called Turo and the agent and I booked Burgundy Lexus Truck with Randy and he never accepted the booking, so here comes 6am and still no response from Randy, so we (the agent and I) tried booking another vehicle and all of a sudden I’m restricted from booking, I have never even had a chance to use Turo yet, my Grandmother’s funeral is tomorrow and they saying that I have to wait 3-5 days to get a refund, this is literally the worst experience ever so BOOK AT YOUR OWN RISK”

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Posted 1 year ago

“Total scam! They will rent you a car and then blame you for damages you did not cause! I fell for it! PLEASE WATCH OUT AND DO NOT RENT FROM THEM”

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Posted 1 year ago

“Been Renting cars for my business trips for 2 years and with good reviews and no issues at all. They restricted my account out of the blue when i had a car booked while travelling to another province. left me stranded at the very last min. got late for my business meets. had to cancel a few clients too. Spoke top the agents through chat which was the worst and gave no help at all but kept telling me to appeal. Appealed 3 times and still told me they restricted my account. Doesn't even make any sense at all. Nobody seems to be helping me. And whats worst is that I found out on forums that I wasn't the only one who had this happened. There were a lot more people. This is ridiculous how it operates. Talk about customer service, this should be at the bottom of the drain. what a terrible customer service. I believe thats why they don't talk on the phone. what a joke.”

Helpful Report

Posted 1 year ago

“Do not fool with these scammers ‼️ I was an approved driver so I decided to purchase a gift card. I purchased one for 200 dollars. As soon as I purchased one, I received an email requesting additional information followed by an email stating I was no longer an approved driver. I called numerous times and still haven’t spoken with a supervisor or gotten my money back.”

Helpful Report

Posted 1 year ago

“If I could give zero stars, I would. They are a pro-host and not pro guest company. Be aware of illegitimate charges and claims by the hosts as well as Turo. After renting a car from Turo for one day, I was charged over $1000 for scuff marks and paint scratches under the front bumper (see photo) which I did not cause. I also don't take pre or post trip photos of under the vehicle!! I would never use this platform to rent a car again! Just horrible! Join the class action lawsuit if you have had the same experience. https://topclassactions.com/lawsuit-settlements/money/fees/turo-class-action-says-customers-charged-undisclosed-fees/comment-page-9/”

Helpful Report

Posted 1 year ago

“Booked a car at the Minneapolis airport six weeks in advance. Tried to reach out to the host after we landed to find out where the car was located. Received no response via text phone or through the app. Called customer service. They said will give you a full refund. Unfortunately, the timing could not be worse, they also said it will take five days from my $400 refund. The worst service I’ve ever had in my life.”

Helpful Report

Posted 1 year ago

Turo is rated 1.3 based on 1,001 reviews