Turo Reviews

Name: Turo
Rating: 1.28

1.3 Rating 1,006 Reviews

6 %

of reviewers recommend Turo

Company Reviews

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Metrics

1.3

Based on 1,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Timothy Williams

Anonymous

Reservation Number 37829502

Brandon

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst! They will charge a $150 cleaning fee for normal use of vehicle. Not worth it!”

Helpful Report

Posted 1 year ago

“Oh my!!! I wish I had read reviews before attempting to rent again via Turo. My experiences are spot on with so many other complaints here. The first time I tried to use Turo, I was rented a car that wasn’t even available. Allegedly the host had asked to have the car pulled from the platform but Turo had failed to do so. I showed up to pick up a vehicle and was met with confusion and blank stares. Ok fine, stuff happens right? Fast forward several years and I attempted to use Turo again. This time car was available, pick up went great, car was 12 years old but pretty much as described. I had the car for 22 days and only used it for travel to and from work, maybe a stop along that route to the grocery store or something… Returned the car on time, the next day the host alleges I wrecked their car! Excuse me!? I barely drove the vehicle and most certainly would have reported any damage if I caused any. Of course Turo sided with the host even though there are pictures on the profile that I can see detailing all of the dings, dents, and other 12 year wear and tear on the vehicle. I have recorded and taken screen grabs that show the date/time the host uploaded those photos detailing the damages already on the car for my attorney because I’d rather pay an atty to fight for me than scammers any day. I’m a travel nurse and have rented hundreds of cars over the decades with the major corporations. I called myself helping small business since the economy is so bad and regular people are struggling. Never, ever, again.”

Helpful Report

Posted 1 year ago

“Turo is great if you desire to abuse cars, car hosts and company policies for fun and profit. Turo is great if you desire to purchase a fleet of clapped-out Frankenstein-Fords that you can continue to patch together as the miles pile on. If you have nice foreign cars, don’t put them on this platform. Turo will not have your back when it comes to damage claims, and client’s will take advantage of you at every possible turn.”

Helpful Report

Posted 1 year ago

“I have Tro before and when the host had a problem they sent another car. I was in FtLauderdale on spring break. My car was in an accident and wasn’t available to pickup. So get me another… it’s happened before NO.. they cancelled my reservation and didn’t give me any answers best was they didn’t tell me until my plane landed. All the other car places were out of cars because it was spring break. I WILL NEVER GET A CAR FROM THEM EVER!!!! Fix your customer service!!! Or fail!!!!”

Helpful Report

Posted 1 year ago

“If you rent from Turo, be very very careful & cautious!! If anything is wrong with the automobile when you pick it up you have to notify Turo within 2 hours of pick up otherwise you are stuck with a malfunctioning SUV, We rented an SUV for a ski trip and found out at the Denver airport that the SUV trunk was broken! We could not use the SUV for the intended rental reason. We could not put all ski’s nor snowboards in this SUV to go up to the mountain to ski or snowboard. The owner had said they had it in the car shop to fix the trunk before we arrived, this was a lie! Also, key fob for car had electrical issues, & would not work all the time- that was scary! The SUV gearshift did not always work correctly which was very scary! SUV had temporary plates, why if owner said they had many renters of the SUV DID THE SUV have temporary plates? Do not rent from Turo or Angela Rangel. If you call Turo with complain you will never speak to anyone who tells you the truth! When you call customer service, it will be a nightmare, this company cares less because they already have been paid weeks before you get the rental SUV! You may get a complaint number from customer service but it is worth nothing. Complaint will never ever be resolved, this company will scam you, please be careful!!”

Helpful Report

Posted 1 year ago

“Turo declined to remove a 1 out of 5 star rating review that a Host left in response to a feedback that I left as a 3 out of 5 stars for having a car that was dirty on the inside. See the pictures. The car was not vacuumed and had fingerprints all over. The rental was fine otherwise. I cancelled my Turo account as it’s clear that Turo doesn’t care about its customers. I don’t do business with such companies.”

Helpful Report

Posted 1 year ago

“No customer service except a chat line. It doesn’t resolve anything. Beware of renting!!!! They charge you for a rental when you book, then they cancel saying your licence isn’t approved and then charge you a cancellation fee. I’m still trying to get my money back and I didn’t even rent a vehicle.”

Helpful Report

Posted 1 year ago

“My wife and I were willing to share our cars, howeve One of our guests stole our car by refusing to return it, we had to retrieve it ourselves and there were drugs in the car and it was lit on fire. We are working with Roman from Turo support who refuses to refund us for the total loss of our car. Be careful, I wish we were never associated.”

Helpful Report

Posted 1 year ago

“I RENTED MY 2020 CORVETTE STINGRAY. THE RENTOR WAS RACING MY CAR. I HAVE A GPS TRACKER IN THE CAR THAT RECORDS SPEED, LOCATION TO THE MINUTE. IN 2 DAYS. HE WAS SPEEDING THE THE EXCESS OF 92 + MILES PER HOUR. AT ONE POINT THE RENTOR WAS DOING 81 IN A 45 ZONE. TURO DID NOTHING ABOUT IT. I SENT THEM ALLMTHE DOCUMENTS AND PHOTOS THEY WANTED. THE SUPERVISOR TOLD ME OH WELL.”

Helpful Report

Posted 1 year ago

“This is the worse company ever. Late arriving to Sea during Christmas and couldn't reach our car owner or customer service. When we finally did, the car was no longer available even though it was fully paid for. Had to quickly rebook with Enterprice at the airport. When we got home from our trip I couldn't reach anyone at Turo so contacted my Credit Card company and put in a complaint. Turo only refunded 1/2 our funds. They have totally covered themselves with legalese that you can't understand. How can they take your pre-paid rental away from you because you were late.”

Helpful Report

Posted 1 year ago

“I would give it a 0 star if I could. My family rented a car to go on vacation. The person we rented through told us that there was something MINOR wrong with the vehicle but we could still take it because there were no other options with it being so close to our leave. We BARELY made it to our destination 2 days into the rental, with it breaking down as soon as we parked to our destination. We were stranded, left no other alternative, and were not offered a refund or help. We lost multiple days of our vacation stranded becuase customer service would just pass our case along and never meet the promised follow up phone call.”

Helpful Report

Posted 1 year ago

“The company rich Bert car rental in Miami Are scammers did not unfortunately I did not take pictures of the inside of the car because I was running late for a flight and there was sand in the floor mats which were plastic. They took all the sand and spread it all over the car. I can’t get Turo to respond to me. I can’t get this company to respond me and they charge me $165 for cleaning fees which is ridiculous. I would never use them again shady as heck.”

Helpful Report

Posted 1 year ago

“The customer service is horrific.”

Helpful Report

Posted 1 year ago

“I only gave them one star, because I HAD to. We rented a car for 13 days in Florida. On the day before we were to return to Michigan, the car tire picked up a nail. It was too flat to drive any where for repair. I called Turo who contacted the owner. She wanted it brought to a shop over 80 miles away, but then finally agreed to have it towed to a shop just 10 minutes from where we were staying. The owner of the shop stated that the tire could not be repaired as there was too little tread left. In fact, he checked ALL of the tires and stated that he was surprised it was even allowed by Turo to be on the road, as all FOUR tires were dangerously worn! We were left to scramble to find a ride to the airport the following day and our last full day in Florida was ruined. Getting any sort of refund is not easy, even after providing pictures of the tread gauge. I will NEVER use them again.”

Helpful Report

Posted 1 year ago

“Booked a car and had already payed the $400 and was picking the car up in an hour and a half and this clown of a company deleted my account and said I was still responsible for paying for the cars I had booked. Lousy lousy customer service.”

Helpful Report

Posted 1 year ago

“Everything”

Helpful Report

Posted 1 year ago

“Communication was lacking. I was charged $40 for shortening my trip due to a plane delay, And another $25 for parking fees in the short term parking lot that my host directed me to leave the car in. I was not notified of either of these until after it occurred, also coincidentally, until after I left him a review a positive review. Clever of him.”

Helpful Report

Posted 1 year ago

“Turo allowed one of their host to rent me a vehicle that was not street legal and had expired tags. I didn’t notice this until I was pulled over by a state trooper. Assuming if I’m renting a vehicle it should be completely street legal, so I did not think to look at the tags. Turo allowed the hose to leave me a bad review because I made a complaint and Turo did not pay the host. Now Turo says because I chewed out the host in the chat for his negligence. They are removing me from being able to use Turo. Do not use this company they are trash! Do not rent any vehicles from Nain Barboza.”

Helpful Report

Posted 1 year ago

“Need more English speaking employees”

Helpful Report

Posted 1 year ago

“I wish I could give 0 stars, Turo is literally the worst and most unprofessional company I’ve ever dealt with. I booked a white Mercedes Truck with Brenton B and the he sends pick up address, then 10 minutes later he cancelled and said the car was already booked, so I called Turo and the agent and I booked Burgundy Lexus Truck with Randy and he never accepted the booking, so here comes 6am and still no response from Randy, so we (the agent and I) tried booking another vehicle and all of a sudden I’m restricted from booking, I have never even had a chance to use Turo yet, my Grandmother’s funeral is tomorrow and they saying that I have to wait 3-5 days to get a refund, this is literally the worst experience ever so BOOK AT YOUR OWN RISK”

Helpful Report

Posted 1 year ago

Turo is rated 1.3 based on 1,006 reviews