“Great customer service when I inadvertently set up a subscription that I didn’t use. They agreed to refund me when they could see I had not used my account”
“Hello, I recently had the opportunity to explore the teaching materials available on your website, and I wanted to express my appreciation for the quality of the content provided.
The materials I accessed were incredibly comprehensive, student-centered and well-organized, making it easy for my students to grasp complex concepts and enhance their learning experience.
Although I tried the trial version and a certain amount was deducted BUT the twinkle team was very considerate. I highly appreciate their assistance in processing the refund request promptly.
I want to emphasize that my request for a refund in no way diminishes the value I see in your teaching materials. I believe your website offers a wealth of resources that will benefit many learners, and I am grateful for the opportunity to explore them.
Thank you for your attention to this matter. I look forward to engage with your website in the future and highly recommend the website to other educators around the world.
Warm regards,
Pooja Kakkar”
“Twinkl is my no.1 go to website for all homeschooling resources. They provide the best resources for all subjects across all grades. It's truly helped me as a home educator. I requested some resources and they created the resources wonderfully, and quite fast. It's amazing. I 100% recommend Twinkl for all teachers!”
“Twinkl has made our lives so much easier but any time I have an issue their response is always immediate and efficient. I have had to contact them for several issues over the years, mainly login or subscription. Recently, I contacted them about the free planner and flask and this was sorted immediately. Staff are always polite and friendly - like they know you personally.
Every penny of the subscription is worth it.”
“Twinkl Team is super nice and helpful. They were so understanding about my refund request and were always in touch with me during the process! Thanks again for your support. =)”
“I recently requested a refund of my subscription fee as I have paused my teaching career and did not realise that I had to cancel my annual membership. I am most impressed with the help I received from Jade and Kate. The response and feedback was very quick and Kate also noted that I have seven months of unused Ultimate membership, and should I decide to return to teaching, these months can be added back on to the account at no additional charge. Super customer service. Thank you!”
“Due to a change in circumstances, I needed to pause my recently renewed subscription. I emailed Twinkl one evening and within half an hour it had all been sorted. Both Pauline and Heather could not have been more helpful or made the process any easier. Brilliant customer service. Thank you!”
