UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“The worst among all companies . Network of frauds and policy manipulators . Some of them are even psychiatric .”

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Posted 1 year ago

“Horrible... canceled order 3 minutes after placing. They canceled the order but kept the full amount paid and kept the food! Why do they have the option to cancel if they are just going to keep the full payment and keep the food, such a SCAM!!!”

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Posted 1 year ago

“I don't need to write a review as multiple people had the same Dishonest experience I had. I received a $25 off $35 coupon on "Restaurants" from instacart The Restaurant tab is really UBER EATS. UberEats reduced my $36.94 order to 11.94 after my coupon. Then added $10+ taxes&fees. Total wad about $23. I pressed the order button& then it said $42+. I pressed cancel& it dd not cancel. I offered to send a screen shot but customer service refused & wd not help. 7 hrs later at 330AM a supervisor called& woke up my household justifying the dishonesty & bad customer service. They claimed i was never charged $43. I know what the screen said. NEVER AGAIN- I ll Stay with Grubhub/ Seamless a wonderful honest delivery service who always makes things right”

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Posted 1 year ago

“Under 30 mins is fake. Whenever I order with under 30 mins option. They will have their time frame from 30mins to 1 hour. What’s the use of under 30 mins tab if you not gonna deliver it under 30 mins. Take 10 mins extra. Deepanshu the customer chat executive left the chat midway. What kind of service they are giving ??? Not happened once it’s been 3-4 times I have faced the same issue.”

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Posted 1 year ago

“Terrible customer service! Very soon they will go down”

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Posted 1 year ago

“Rip off! Harmed me double for the food plus 20%. Restaurant says they can charge whatever they want in their app.”

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Posted 1 year ago

“They eat your food and expect you to get a refund for it.!! I mean WTAF, can you imagine a waiter doing this and chewing on your order. Uber Eats do not seem to care at all.”

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Posted 1 year ago

“Janice at customer support went above and beyond for me even if it was a stressful situation she made it right and fixed other peoples mistakes. She deserves a raise and so much more”

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Posted 1 year ago

“Officially cutting off Uber eats, the amount of time spent for delivery is ridiculous, then charge more to make your delivery a "first up" which is a 5-10min difference. Plus Uber eats has way to many hidden fees tyat can bring your order up to $50 .. Save yourself the $ and time and order directly for Pizza the good old fashioned way.”

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Posted 1 year ago

“I placed an order with Uber eats and was charged $45 for $19 order. I have tried to contact them through the app, but no luck! And of course there is no phone number. I have contacted my bank about the fraudulent charges and we are all in the process of working this issue. I will never use them again and no one else should either! Uber eats is stealing from everyone!!! Be ware!!!!”

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Posted 1 year ago

“So my very first time using the restaurant portion on instacart. Which is actually through Uber eats. Having never used it before the driver messaged me that he needed the code to deliver my order so I sent it to him. After getting notified my order was delivered I checked my door step.. it wasn’t there. I called the driver and told him. He was argumentative and told me he handed it to someone. I said no you didn’t and I’m staring at my porch and it’s not here. His reply was beyond rude.. told me it wasn’t his problem and sound alike my neighbor stole my food!! I called customer service and was met with the same attitude. Because I provided the code it said my food was delivered and complete!! I’m beyond appalled at the fact that the driver stole my food but that I was met with terrible customer service. Don’t be fooled with the $10 credit from instacart and do do not order from them. Uber eats is a complete joke of a business. Obviously not much vetting of the people they hire!!!”

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Posted 1 year ago

“Abysmal delivery service due to incompetent courier who couldn’t find my home address even though I told him it more than three times - each time he rang me to say he was at my doorstep but wasn’t - no sign of him anywhere! God knows where he left my order but it wasn’t outside my home! And now Uber Eats refuses to issue refund for non-delivery of my order stating that their courier abided by their rules! But he didn’t and Uber Eats couldn’t care less! Whatever happened to the old motto that the customer is always right?!”

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Posted 1 year ago

“After an order of almost €30, my delivery never came to my house. Sadly, which of course in cases like this helps them tremendously, Uber Eats doesn't have a telephone number. You can only contact them via their own platform and you'll have to wait. To put it short, Uber Eats believes that the delivery driver came (first lie), rang the bell 3 times (second lie) and phoned me (yet another lie). I have proof that they never ever called me AND that there was another person at home who also never got called or never heard a ring. Uber Eats won't give my money back, so basically i lost €30 because of this after being a customer for well over 2 years. Yeah, never EVER you should trust Uber Eats for deliveries. If there is even one slight moment of things going bad, they will leave you. 2 years of being a customer or not - they-don't-care. You be the judge of they're worth it. If they want to make amends, start by offering people a friggin telephone number. How on earth does a gicantic company like Uber don't have a number?! Also, stop lying. Just stop it. Admit it went wrong and just help people when needin' helping. If that would've been done, i would gladly be a customer for another 2 years. But because of this? No friggin way i will ever come back. What a joke.”

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Posted 1 year ago

“They take advantage of their drivers.”

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Posted 1 year ago

“Barely ever get my order and I have been treated wrong working for them”

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Posted 1 year ago

“Melly was very unprofessional about my issue and it was wrong”

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Posted 1 year ago

“The billing is a scam. I had 40% discount applied at the time of order and receipt was provided. Upon delivery the receipt was updated and the discount of 40% was removed. Customer support from India doesn't care. They were remotely tampering with the chat by clearing my responses and not allowing me to state the issue when I reached out about the issue. Thankfully Paypal was able to resolve and refunded me the 40% discount which was removed after order was placed. Uber eats is a scam company. I deleted account after this.”

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Posted 1 year ago

“Awful service. Order took over an hour. From the driver picking up my order it took over 40minutes to arrive by then it was cold. I reported this along with the driver not being the one verified on the account. Got the same useful automated copy paste message. They will not provide a refund. This is the 4th time with ubereats and this restaurant I have had an issue with. I will never use their services again. Lack of customer service.”

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Posted 1 year ago

“Ordered something from restaurant, and the order came wrong. The restaurant requested Uber return my money. Uber cust service denied it. Just terrible customer service.”

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Posted 1 year ago

“This is the worst delivery service the drivers eat your food and uber says you are not eligible for a refund. Way better options out there lesson learned. Uber Eats Sucks!!!!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews