UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,470 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will constantly get your order wrong. If they get your order wrong too many times, they will start to blame the customer and refuse to fix things and refuse to refund you. Last night a restaurant was out of stock of nearly everything I ordered and they asked me to contact Uber so I can get my refund sorted. I contact Uber and they are refusing. I now have to file a complaint against them with the help of Citizens Advice and my bank is now getting me all of my money back. Uber Eats should not be allowed to operate in the UK, they are illegal as they violate people's statutory and consumer rights. Uber has the details of the restaurant but refuses to call the restaurant to speak to them. If Uber actually called the restaurant, then the restaurant would be able to confirm with Uber that they need to refund me. The restaurant wants to refund me and unfortunately they can't because Uber has to do it. Totally disgusting service from Uber. I even drove to the restaurant today to speak to them and call Uber on the phone while I was there.. Uber still did not want to help and Uber did not even attempt to speak to the restaurant on my call. They are thieves. They keep saying they conducted a review of my account. They need to stop looking at my account and start calling restaurants so they can confirm errors and mistakes with them and refund their customers. Stop accusing customers of having suspicious activity when we are not at fault. That is totally illegal. If a restaurant is telling you to refund their customer, you should be refunding their customer. Instead Uber ignores the customer and the restaurants and just runs off with the money. It's unheard of. Avoid at all costs. I will be getting back all of my money and trust me I will not let go of this. Unluckily for you I am Autistic, I have Aspergers and a major issue with INJUSTICE. Plus I don't work due to other disabilities and illnesses, so you have my full attention and I have all day everyday to deal with this.”

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Posted 1 year ago

“If I could give a negative star I would .. they are horrible. They DO NOT REFUND YOUR MONEY EVEN IF YOU HAVE CANCELLED THE ORDER.. all you get a BS customer service and canned responses. Horrible.. do not use them.”

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Posted 1 year ago

“The worst. I always have a problem. I am deleting their app. Now you cannot see the final cost until after you pay. I have a credit and it was not applied and neither was the promotion. It’s a joke.”

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Posted 1 year ago

“Beware when ordering from uber eats. They double charged me when I ordered 8/8/24. You not able to speak to alive agent. Only through website to get your questions answered. Worst customer service ever. They don't deserve any stars.”

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Posted 1 year ago

“Do not order from Uber eats they over charge you.”

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Posted 1 year ago

“Not one but TWO bad experiences. The first time my order never arrived. I would have been fine with a full refund but it was explained that the tip that I had prepaid would not be refunded. Whattt?! You mean I gave my money to a person that did nothing? Not cool. They gave me a few bucks to go towards my next Uber eats order (not that I wanted to order from them again). Since I had the credit towards another order I gave it another try. I worked a double shift and didn’t have food for my lunch so ordered my food in the morning for an afternoon delivery between 12-1230. My order did not arrive until 215pm which was way past my lunch break. Definitely will not be using Uber eats again and advising others about not being refunded for the tip if your order never arrives.”

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Posted 1 year ago

“DO NOT USE UBER EATS!!! I can’t tell you how many times they have screwed me but tonight took the cake. I should have not used them but was not thinking when I placed my order. Ordered over $100 worth of pizza and waited over an hour and Uber eats kept giving me a screen that said Oops we can’t find a driver. So as my entire party of friends is getting hungry, I decided to cancel the order since Uber could not deliver. They immediately charged me the entire order and refused to refund me. Live chat would just hang up the call whenever I got on. It’s honestly a scam. If I would have just gotten the food I paid for I wouldn’t be writing this. But they refused to give me the food nor a refund”

UberEATS 1 star review on 10th August 2024

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Posted 1 year ago

“0 if I could. It ordered from a restaurant in a different state and they would never refund our money. Does it seem reasonable to you that someone would order in another state?! Do you think so? Will never ever use this piece of S**t app.”

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Posted 1 year ago

“Worst customer service. Breaks their terms and conditions. Cancelled immediately stilk charged £19 for a £22 order. Disgraceful. This is surely illegal. What's the point of terms and conditions if the company can just break them and then only provide a chat bot to "deal" with your problem. Seriously this company needs to be punished.”

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Posted 1 year ago

“Worst delivery.”

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Posted 1 year ago

“The worst navigation/delivery service possible. The delivery guy went to a completely different place, tells me I gave him the wrong address. On top of that, he doesn't understand English, so when I called him, he hung up on me. After the 8-minute timer, he just left and never attended my call. Delivery Person : RICHARD Number : 4244758274”

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Posted 1 year ago

“I ordered a McDonald’s delivery with Uber Eats, and I got charged $5.99 delivery fee while the restaurant is located 1.2km away from home. Add that to a $3.22 service fee which you never know what it is related to, plus tips, and you get to a $20 price difference between before and after tax and fees. Basically the price of an extra meal. I tried to get compensated through the support team, but they wouldn’t do anything to help me. This is my first claim in many years using the app, and the outcome is very disappointing.”

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Posted 1 year ago

“This company has one of the worse customer service experience. The agents are insensitive and incompetent to the customers needs. They are passive about the customers issues and refuse to find appropriate resolutions. Doordash has exceptional customer service. Learn from your competitors”

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Posted 1 year ago

“NO ONE ANSWERS ME REGARDING MY CONCERN, THEY JUST GIVE ME THE RUN AROUND AND SAY I HAVE OTHER ACCOUNTS TO WHICH I DO NOT AND HAVE HAD POSSESSION OF MY CARD AT ALL TIMES. THEY ARE WORTHLESS, I LITERALLY JUST WANT MY MONEY BACK FROM THESE CHARGES THAT ARE NOT FROM ME! I ONLY HAVE ONE ACCOUNT!”

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Posted 1 year ago

“Due to a tragic death in the family, our friends gave us an Uber Eats gift card. We used it once and had over $200 on the card. Fast forward a month to use it again. There was nothing on it. We found out that it was used fraudulently. I asked for help from Uber Eats but they didn’t care. When I asked for someone of authority to help us - Uber Eats support ghosted us. I am disappointed and disgusted by the treatment we received. I do not recommend dealing with this company at all as they will not help.”

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Posted 1 year ago

“Mistakenly entered the wrong delivery address for my delivery only to find out that uber eats doesn't allow changing the address once order has been placed only option I had was to cancel to wich they still charged me the full price for a meal that wasn't even prepared already just because they wouldn't allow a simple address change”

UberEATS 1 star review on 9th August 2024

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Posted 1 year ago

“I placed an order at McDonald's, I used the Uber Eats app, I'm really disappointed, I paid a premium for the service, so far everything was fine, but my food never arrived, they refunded me for this though. The second order I had to make, my food arrived after about 2 and a half hours, it was cold, practically inedible, I asked for a refund as the regulation rightly requires, also because everything is documented by the app. I was refused the refund, to conclude I paid for a service that turned out to be a terrible misadventure. You practically deserve to be taken to court for that food It was for my 3 and 8 year old kids.”

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Posted 1 year ago

“The food was bad quality and the driver had a stop before mine which made my food even worse and Uber eats customer service will not give me my tip that the driver doesn't deserve or the purchase of the nasty food that went straight to the garbage”

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Posted 1 year ago

“I canceled after 1 minute and they wanted to charge me. At first, it said 15 minutes but when you place the order it was 40 minutes so I canceled. They still charged me. Rip off!”

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Posted 1 year ago

“I ordered fast food from a restaurant 5 minutrs from my house with Uber Eats. I paidcextra for a Priority delivrry....pick up ASAP and delivery first. Imagine my shock when I see the order picked up notice and the driver is way out of the way to get it to me. He went on a 20 minute drive to get gas after picking up my order. I contacted Uber Eats support. A complete waste of time. Cold, inedible foodvright into the garbage.”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,470 reviews