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UberEATS Reviews

1.1 Rating 6,291 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,291 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 3rd May 2024

UberEATS 5 star review on 30th April 2024

UberEATS 5 star review on 30th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 28th April 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ubereats applebee’s to my house, i got buffalo bones less wings with ranch. i got sent barbecue with no ranch. i emailed uber right away and they got back to me, very quickly, refunded my order, and even gave me money in my uber account for delivery charges and tip. Very good customer service for me.”

Posted 4 years ago

“My very 1st home delivery of prepared food went so smoothly. As an active senior that usually does own food pickups, I was reluctant but didn't not feel like getting into the rainy evening. Ordered from apt in Cascais, Portugal from restaurant called the local. delivery was barely 20 minutes, dishes were bagged, stapled, nicely cold food was cold, hot dish was nice & warm. Driver did not speak english, but was courteous, of course I tipped him, could not have be happier with the service.”

Posted 4 years ago

“I completely messed up my order by submitting a wrong address but I called customer service and they refunded it entirely. From what it says on the app, that shouldn't have happened but im so happy that it did :)”

Posted 4 years ago

“Productive and fun You don't need to make any preparations, just make sure you take your phone with you, ID and the other documents they require like proof of address etc. It's all very relaxed so don't stress! If you want an extra £50 after signing up the use the referral code X8HOTT”

Posted 4 years ago

“Fantastic Service! Woke up to find an email offering me £10 OFF a minimum £15 spend (exclusive of delivery) - of course we ordered this morning since we are on annual leave & the food was all really warm & fresh when it arrived, no items were missing from the order & we got a Triple Breakfast Box, 3x Teas, 1x Coke, 1x Emerge Energy Drink & Mozzarella Sticks for £8.50!!!!!! What a BARGAIN. Delivery was really quick also & notifications were really good along the way.”

Posted 5 years ago

“Best timing and great sense of urgency.”

Posted 5 years ago

“All my experiences with Ubereats have been great. Service is fast, fees are not that high and everything has been delivered on time.”

Posted 5 years ago

“Although the delivery guy made a mistake in the delivery address. He called immediately to ask and confirm. He then immediately deliver to the correct address. He apologised for his mistake.”

Posted 5 years ago

“Horrible!!! Never received my order...called and spoke to a manager and she was so disrespectful and wanted me to place another order so that she. Could refund my first order which does not make any sense! I will never use them again...don’t waist your time using this company!”

Posted 5 years ago

“yay! Awesome!”

Posted 5 years ago

“The macdonalds we ordered from got the order wrong but uber eats did a refund by filling out a automated online form. They just took our word for it which is amazing and saves loads of hassle”

Posted 6 years ago

“Maccy D's delivered to your door! Nothing but 5* in my opinion.”

Posted 6 years ago

“Placed my 1st order tonight. Entered promotion code for $ 10.00 off my order. NEVER RECEIVED MY DISCOUNT???”

Posted 6 months ago

“Love the ease of uber eats. just one thing… if i have a promo in my account… JUST APPLY IT FOR ME! marketing 101”

Posted 8 months ago

“For the most part all orders were correct and on time, a few had issues with contents not being correct and Uber refunded charges. 1 order stated received and later cancelled. major bummer, but cost us only time.. and probably was the fault of the restaurant ):, not Uber.. Over all we are Pleased with money spent having them deliver our orders!”

Posted 1 year ago

“Thank You so much, We really aren't / weren't sure it was the fault of Uber or the restaurant, but very much appreciate the support from Uber. This kind of customer support will keep us trying to use the service! Thanks again, Margy Dalpes”

Posted 1 year ago

“I grew to love delivering food in my location, but tonight was extremely bad. With it being the 4th of July, I decided to take a few hours out of my time to deliver food to soldiers and their families in the Forthood/Killeen area. But I stopped after I got these nasty messages from a soldier on Forthood. Please read them, I was taken aback by how rude he was to me. I had to drive across Killeen to get his order, after receiving his order on my screen, for only a minute and a half I got these texts. I couldn’t report him to Uber Eats because there is no way in doing so threw the app.”

UberEATS 4 star review on 5th July 2022

UberEATS 4 star review on 5th July 2022

Posted 1 year ago

“So easy to use. I’ve made three orders in the last two days due to circumstance, two orders and deliveries were spot on and excellent, the third a little disappointing as there was no knock on the door. But for speed and efficiency I would recommend.”

Posted 1 year ago

“great delivery and customer service. service charge could be abit lower in comparison to Deliveroo.”

Posted 2 years ago

“Uber eats is one of my guilty pleasures for when I'm too lazy to go out to get food. It brings me my food within a reasonable amount of time and it's always delivered right to my doorstep. They only downside is when you order something small, there is a small order fee. And delivery charges can be expensive. It's definitely something for those who are looking to spend”

Posted 2 years ago

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UberEATS is rated 1.1 based on 6,291 reviews