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UberEATS Reviews

1.1 Rating 6,292 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,292 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 3rd May 2024

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UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 28th April 2024

689

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Uber eats 5 times now and every order has been great. I live in a co op so I have to give instructions where my building is. They have followed them to the t. I had to stop using door dash and grub hub because they kept bringing my orders to the wrong buildings and I had to get the order myself from the other buildings. I will continue to use Uber eats in the future. My only complaint is that some of the delivery people use bicycles. My food is a tiny bit cold when it arrives.”

Posted 2 years ago

“Uber eats prices are quite high and I don't like recieving emails that offer me promos that I don't qualify for but overall their service is good.”

Posted 2 years ago

“Very Convenient and offer great deals”

Posted 3 years ago

“I enjoy now having uber eats but down fall on you website is asking for salt/sauces well i cant find were option os and if you message the drive ony many occasions they say okay got it But never bring any I can understand charges but salt pepper really ?”

Posted 3 years ago

“I ordered from a local chain. On the website it clearly stated “NO DELIVERY FEE” When I got my final receipt from UberEATS there was a 99 cent charge for delivery. Now I know it is a negligible amount. But, if they do this to everyone that is quite a sum that they are sneaking by. Just sayin. And, I still have not been able to ask where it said it prior to purchase.”

Posted 3 years ago

“I use Uber Eats often, for the most part everything is fine. Yesterday I ordered from Wendy’s. The Burger and fries were missing. They issue a refund. How about they issue credits in the name of good customer service. Where from. They could care a less.”

Posted 3 years ago

“Delivered to wrong address no food and still no refund will not use again”

Posted 4 years ago

“I most likely have good experience with Uber Eats, but recently ordered food through them and ended up with Door Dash order. I was highly upset because I had some elses order. Although, a refund was offered, I still didn't want the order I received. I was hungry and ended up discarding it. I hope Uber Eats can come up with a solution to make sure that customers get their correct orders when handed off. You try to contact the drivers and can't get through, bc they restrict your call, wont answer, or can't speak English. It's ridiculous. It's very frustrating and upsetting when you don't get what you paid for and having to settle and eat some else's food;may not even be what you like.”

Posted 4 years ago

“I ordered from UberEats for the first time yesterday. The order was for my mother who lives in a different town and it was all messed up. Uber Eats made it right and refunded the money back onto my card. It's nice to know that there are fair businesses out there willing to listen and make it right.”

Posted 4 years ago

“Ordered a few times via ubereats mainly McDonald's and had no problem with drivers or customer service. However McDonalds always seem to miss an item of or put something wrong in bag.. I know the bags aren't checked by driver so not drivers fault. How ever ubereats refund without hesitation if I have a problem with either missing food or anything else”

Posted 4 years ago

“Great! Never an issue.”

Posted 4 years ago

“Happy with order from them.”

Posted 4 years ago

“I've had great luck with Uber Eats. Quick deliver and always great quality! They even have a code for $7 off the first order: eats-l3uif”

Posted 4 years ago

“I work in a restaurant and would like customers to know Uber drivers disrupt an entire restaurant . Most of he time their English skills are poor, they are rude, and they blame the restaurant for late or wrong delivered items . It’s their job to check all orders . Nowadays we might have grub hub , Uber and numerous delivery companies have to go orders . If you order on a Friday at six pm when the restaurant is getting crushed don’t expect the employees of the restaurant to correct the drivers mistakes it can’t be done . How about actually coming to a restaurant and receiving great service ?”

Posted 5 years ago

“UberEats is a great app. One suggestion I wanted to make is the fact of giving the food to the right people. In many occasions my food was given to the wrong person. An idea that comes in mind that UberEats can implement, is asking for an ID to confirm the name in the order with the person, and that way avoid giving orders to the wrong person.”

Posted 5 years ago

“They delivered food at my home without me moving anywhere!”

Posted 5 years ago

“Not to bad gives you updates and tracking new customers should use this Promo code eats-michaelb85767ue for $5 off first order”

Posted 5 years ago

“Is it an Uber eats policy to drop food at door leave. No text no way for customer to know foods getting cold. This happened before a few times. I try not to use Uber. Even with deliver instructions (ring Doorbell) same they just leave at door drive away. $54 and Im microwave my dinner again. Tonight 3star for fining my address being n time. My dog got up went to door. My food on step driver leaving my driveway. Ugh come on every driver does this why??? Twice before Uber eats left food at wrong address. Or They don’t knock foods been left at my door -0 they don’t contact customer I didn’t log in and I don’t have the app so can’t write review on Uber website.”

Posted 1 month ago

“My wife and I both have Uber eats and will not use it ever again! They screw up the offer every time - We are ✅ done- Will order direct from restaurants from now on.”

Posted 1 month ago

“Used to be great. Now suck! Very poor customer service. Food over one hour late lately with 2 orders. Uber eats Cancelled a pre-ordered meal with 5 minute notice prior to a business lunch they were supposed to supply. Uber eats purchased Postmates and we experienced similar issues. Hoping they don’t buy out DoorDash. Lookin like a anti-trust issue.”

Posted 2 months ago

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UberEATS is rated 1.1 based on 6,292 reviews