UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,462 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,462 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Literally this worst customer service. Seriously get DoorDash. Don’t even waste your time.”

UberEATS 1 star review on 31st October 2024

Helpful Report

Posted 1 year ago

“The driver arrived late with my food. He only had one of the items I had ordered so I refused to accept it. He marked my order as delivered. Uber eventually refunded my order but only the items the driver didn’t have with him but they are charging me for the item the driver took with him. They refuse to refund the whole order even though I didn’t receive any of it.”

Helpful Report

Posted 1 year ago

“This company has stole money from me. I ordered from chick fil an and was missing part of my order and they wouldn’t refund it. Stating my order was correct when indeed it wasn’t. Don’t trust them they don’t have professional service it’s a scam”

Helpful Report

Posted 1 year ago

“Ordered off their website, Many food items missing. refused to give me Refund terrible company keep away. You can say they stole my money.”

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Posted 1 year ago

“Uber eats is the worse company to work for!! They want to offer drivers $3-4 for pick ups & if you go get order and restaurant say someone else picks it up. Uber eats will cancel order and not pay you anything for your time or gas!!!! Stay away, rip off”

Helpful Report

Posted 1 year ago

“Missing items and cold food. No refund.”

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Posted 1 year ago

“Was charges 75$ for a pick up order I cancelled 20 sec later”

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Posted 1 year ago

“UberEATS was sending me a delivery person on a bicycle to bike across town to pick-up my food and then bike it to me. That’s stupid as it would have taken over an hour. When I tried to cancel my order because I didn’t want it delivered by bike, UberEATS still charged me. Stupid company!”

Helpful Report

Posted 1 year ago

“I order from Uber Eats because it's the only one that delivers to US 10 by Harrison Wisconsin. I ordered from KFC and they had a person on a PEDAL BIKE PICK UP MY ORDER TO DELIVER 15 TO TWENTY MILES AWAY LOL it takes me 26 minutes by 🚗 so I called corporate and had to threaten BBB before I could get my full refund. you see if you order is not delivered or canceled you only get $5 back??? I was like Nope!!! after I spend my credit i will never use there service again because I'm not having someone on a pedal BIKE BRING MY ORDER!!! 😤 😒”

UberEATS 1 star review on 30th October 2024

Helpful Report

Posted 1 year ago

“I ordered food from a store. It took an hour for the food to be processed. Nobody was picking it up. Finally, somebody answered to pick it up and I seen them sitting in the parking lot on the app for another 25 minutes. I finally called the store and the store said he just took the food. He’s on his way to you, I hit the cancel button by accident and then they sent me something saying you canceled you’re being charged $77. I said I didn’t send they never responded back so the driver took my food and ate it and I have to pay $77 to Uber. I’ve been dealing with them and paying over pricing to have my food delivered. I will never ever ever use them again. They are garbage .”

Helpful Report

Posted 1 year ago

“Missing food around £9.00 and they only refunded £1.62 And had to pay two times for delivery because items were missing. Waste of time and money just eat far better than them.”

Helpful Report

Posted 1 year ago

“The instructions in my Uber Eats profile require the driver to hand-deliver the food to me. Since I live in Florida, food automatically attracts bugs if placed outside your apartment, outdoors. That happened to me last night and when I finally discovered the bag of food on the pavement outside my apartment, there were already ants crawling on the bag—-and a beetle inside of it. I reported it to Uber Eats and they refused to “adjust” my order without a photograph. Who takes the time to place a bag of food back on the pavement to go get my iPhone and take a picture? I’m a regular customer but informed them that I will never again order from Uber Eats.”

Helpful Report

Posted 1 year ago

“Do not waste your time or money on uber eats. I disputed a transaction where the driver left me someone elses food from a different restaurant altogether and they said my order didn't qualify for a refund or replacement. I never got my order or food and they refused to budge. I will not use them every again.”

Helpful Report

Posted 1 year ago

“Worst company i have ever used! First and last time. My food was raw and they absolutely refused to refund me. Wish I could give 0 stars.”

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Posted 1 year ago

“Their drivers are lazy I am NEVER using them again. If I could've given them a negative 5 stars I would've. 2 weeks in a row I got screwed and they refuse to give me a refund, management has not called me back after it was escalated and their customer service agents sounds like robots! I have it to meet me at my door, the first time two weeks ago, the lazy driver put my 46.00 order on the ground on another level other than mine, never contacted me or even came to my door, and someone else got my food. They did refund that, but did want to, I use the credits and ordered again yesterday and thus time there was a pin attached, the lazy but handed my food to someone coming down the stairs, didn't ask for the pin, now there's a second person enjoying my food and UBEREATS won't take accountability for their lazy drivers and won't refund me back nor even call me to make it right! I called about 10 times. Ubereats doesn't care and they just want ppls money, their drivers kills customers and their ubereats are lazy and I'm done with them. I will use EVERY SINGLE COMPETITOR from this point on!!!”

Helpful Report

Posted 1 year ago

“Did not get half my order and Uber Eats refused to do anything about it. They stole from me!”

Helpful Report

Posted 1 year ago

“Would give zero if I could. 9 out of 10 times they wont deliver when you really urgently need food. If its too late around restaurant closing time and you’re ordering a large meal, dont bother. The delivery person will run away with your food. Uber riders get to cancel a set amount of orders and take the food for themselves. These will be most likely be the times you need the food the most.”

Helpful Report

Posted 1 year ago

“Food is always cold. The introduction of paying for faster delivery guarantees cold food to force you to pay for priority delivery. Uber has successfully created a market, driven quality to a new low and now wants customers to pay to get service levels back to average. This is the definition of corporate greed! They've done the same with car rides so it was to be used expected. Hopefully the boycott and downfall of Uber begins soon.”

Helpful Report

Posted 1 year ago

“I ordered my food and drivers would not take my order. 45 minutes went by the food was still at the place. It was pass the delivery time I knew my food was gonna be cold so I cancelled my order. And then I didn’t receive a refund I was charged for the whole order. I’m just disappointed. I wish the cancellation would’ve given me a warning if I cancel I won’t get a refund. My food would’ve been cold like always but worse this time. Never again.”

Helpful Report

Posted 1 year ago

“Unprofessional drivers .it happend so many times that they gave wronge order and when u try to call them they don't pick up.and worst is when u call stores they simply said we don't deal with uber ...”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,462 reviews