Ultius Reviews

4.91 Rating 1,303 Reviews
98 %
of reviewers recommend Ultius
Merchant Metrics
Customer Service
Communication Channels
Email, Live Chat, Telephone
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About Ultius:

Ultius is the global leader in connecting consumers with qualified American freelance writers for custom writing, editing, and business document preparation services.

MADE IN USA © Ultius, Inc.

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Phone:

800-405-2972

Email:

https://my.ultius.com/support/contact

Location:

1201 N Orange St, STE 7038

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Anonymous
Anonymous  // 01/01/2019
Delia was very professional and great customer service. Awesome
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Thank you so much for posting about your positive interaction with Delia! We appreciate your feedback!
He was very helpful and resolved my issue within 5 minutes.
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Thank you for taking the time to leave your feedback. We are very happy to hear that your issue was resolved so quickly!
good writing company for all type of writing. Meet deadline and delivered on time
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I've used them several times and the results are excellent. Timeliness and professionalism. They're a great resource.
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very helpful
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My experience has been great thus far
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Thank you so much for posting your feedback! We appreciate hearing about your positive experiences while using the Ultius platform.
While costly, I've had great success using Ultius for my writing purposes.
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Thank you for leaving your feedback. We acknowledge our prices are a bit higher than our competitors; however, we feel it is necessary so we can recruit the best writers for our clients. It's good to know that you found success while using the Ultius platform! =)
I've used Ultius for majority of my writing needs and have been disappointed only on a couple of occassions, which Ultius immediately handled. They are very punctual and professional.
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Thank you so much for taking the time to leave your feedback! We're sorry about the 2 occasions, and we hope that they were resolved to your satisfaction. If you would like to comment further, please email support@ultius.com. Thanks again!
Was quick and efficient to offer a solution that fixed my problem!
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Alicia was excellent
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Thank you for sharing your positive interaction with our Client Success Specialist Alicia!
Alicia J. was Very helpful
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We appreciate hearing about your positive interaction with our Client Success Specialist Delia!
Great communication and professional writing.
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Delia does a fantastic job assisting customers!! Very pleased to have had her handle my questions
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Thank you for sharing your positive interaction with our Client Support Specialist Delia!
Customer service is amazing! Writers are amazing! Overall, fantastic experience!
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Thank you for taking the time to leave your feedback! We appreciate the 5-star rating and recommendation!
Excellent customer service. My case was handled urgently, and quickly...
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Thank you so much for your feedback! We are happy to hear about your positive interactions with our Client Success Specialists!
I've been an Ultius customers for years since undergrad. This company has been extremely helpful during my graduate studies at times when I simply did not feel like doing the work. All of the writers work has been impressive and accurate. My latest order with Ultius was urgent and I needed it done in 12 hours so I could submit at 12 noon the next day. I had noticed at 11:30pm, the day prior, that my order still had not been assigned. I contacted customer service via 'Chat' and they had explained that their writers are all freelance workers. The representative was diligent in creating an urgency on my order and offered a bonus for the writer. Well the writer apparently worked on my order throughout the night or something because my order was complete at 7:38am. So for this Ultius is well deserving of 5 stars. My advice to customers (its easy to place an order and forget about it) is to check on your order continuously to see it has been assigned (especially 24 hr or less orders) and to see if the writer has requested more materials/information.
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Thank you so much for your detailed feedback! Your advice is excellent! It's best to check in to see if the writer needs anything to complete an order. We appreciate your business!
Staff were quickly attentive and helpful to resolve my concern.
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I received swift support and follow up regarding my concern. Since timeliness was highly critical in this matter the response time made me feel like a known client rather than a number. I felt that my concern was escalated accurately, treated with a sense of urgency and addressed in a manner that furthers my confidence in the services(s) that Ultius is and will be able to provide. Bravo team!
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Very professional and discreet
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ALicia was very helpful.I had previous experience with Brittany and she,toowas very pleasant and helpful. Although I haven't been successful with the writers, Brittany was able to help me with refunding me.
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Ultius is rated 4.91 based on 1,303 reviews