Under Armour Reviews

Name: Under Armour
Rating: 1.75

1.8 Rating 309 Reviews

17 %

of reviewers recommend Under Armour

Company Reviews

Questions

Metrics

1.8

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Under Armour made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Under Armour 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the sports shoes were comfortable, disappointingly both soles exhibited severe cracking - clearly poor quality material. I have twice contacted the company for comment but have not received any response. I can see why UA is incurring major losses and rapidly declining sales.”

Under Armour 1 star review on 26th March 2021

Helpful Report

Posted 4 years ago

“Cheep and Customer service is horrible”

Helpful Report

Posted 4 years ago

“One month later, still waiting for my order 🙃 with these negative reviews I'm very anxious”

Helpful Report

Posted 4 years ago

“Worst online order experience of any company I have ever dealt with”

Helpful Report

Posted 4 years ago

“I purchased 8 face masks in two sizes. No where on the main page or at check out did UA state they were not returnable. UA's return policy description, which I checked before ordering, stated that returns and exchanges are FREE - no exceptions were noted. Upon trying to return, website stated they were not returnable (except for one type of mask). I just spoke with a customer service rep, Albert Hallado. He reiterated the company's policies, but I stated I would dispute with American Express. He put me on hold and came back stating that UA would refund my money for those I wished to return, but that I could not physically return them ... WOW. I said, "That's not fair to the company. I didn't even open some of them once I knew my size." Albert suggested I donate them. GREAT CUSTOMER SERVICE! Thank you Albert for being a great customer advocate.”

Helpful Report

Posted 4 years ago

“If I could give Under Armour negative Stars, I would. This company is amazing at the inability to deal with their client. Let me tell you a story about my experience. I purchased merchandise online form Under Armour. Items did not work out, so they were returned. I received an email from UA verifying they received the merchandise. Letting me know they will refund my money. Two weeks later no refund, so I follow up with them. 2 days later they charge my card again for the merchandise I returned, stating they did not receive my returned items. Now I have paid twice for items that have been returns. Every time I contact their customer service, I somehow get disconnected. So I have decided to dispute the charges through my credit card as UA is nonresponsive to calls or emails. Run, Run away from UA in a better shoe or product. Good luck to you. Do not become a Sucker Like Me!!!”

Helpful Report

Posted 4 years ago

“I thought it was just me. Now after reading all these other reviews it most definitely one of many. I had great experience with Puma customer service. Even though I love UA products I am donating them I cannot support a company with dodgy business practices. The calls are routed overseas and the agents get paid peanuts and don't give a rat's behind about this company and their customers.”

Helpful Report

Posted 4 years ago

“customer service is not fast and active and not knowledgable.as much as they charge for the product. they are not polite and not willing to help.”

Helpful Report

Posted 4 years ago

“Under Armour became the worst business worldwide, rated as the worst Quality products , worst customer service ( they have no english speakers associates ) and the worst shipping policy ever .... UA, is an insult to the American business ( actually , i doubt if they have anything american in their business ).”

Helpful Report

Posted 4 years ago

“Slowest postage in the world . Ordered a week ago and still processing order. When I asked for the phone number of the under armour store about an hour away to see if they had the product I ordered under armour said they don't have a phone..get with the times”

Helpful Report

Posted 4 years ago

“This company sucks. They do not honor their orders and will cancel them if you buy something on sale. What kind of brand does this. I hope they go out of business for this shady practices.”

Helpful Report

Posted 4 years ago

“Worst customer service experience! Items never arrive on time promised and then no one can give you anm reasonable explanation.”

Helpful Report

Posted 4 years ago

“Took 3 hours plus to generate an exchange, they won’t do a call tag, had to find someplace with a printer then then they sent the wrong tag, now their computers are jacked and have have to wait for a new tag and find another printer! Not user user friendly, customer service sucks!”

Helpful Report

Posted 4 years ago

“if you want to order online from this company, dont waste your time. i ordered TWICE only for my order to be cancelled. love their products, but pointless to order from them if you cant enjoy their products if orders keep getting cancelled.”

Helpful Report

Posted 4 years ago

“Customer service is the worst I have ever experienced in my life They don’t know in how many days i get my shoes and from last 9 days i am waiting for the shoes and every time when i am asking they told me like they don’t know how many times they take and deliver my things to me. And also close the live chat option for me in running chat... this king of insult done by the employee.”

Helpful Report

Posted 4 years ago

“Very bad customer service not an American store at all. Under Armour sent me the wrong shoes 3 times. It’s been over a month and still have not done right. They will never let you talk to a manager or corporate. The call center is oversea and they don’t care about the customer. Not a good place to spend your money.”

Helpful Report

Posted 4 years ago

“Because the company is in trouble with finance, they have now exported the majority of the calls to offshore. With this there is a language barrier, and them not understand what you are trying to tell them. Then when you ask for a US rep. You get placed on hold and never gotten back to.”

Helpful Report

Posted 4 years ago

“Very comfortable until they fell apart. These were the most comfortable duty boots I have worn. They are also the least durable. Most of my work has always been done inside and not on the streets, but even that proved too much for these boots. The construction is very poor and cheap. I've only had them for about 3 -4 years.”

Under Armour 2 star review on 13th October 2020

Helpful Report

Posted 4 years ago

“This place gave me the worst customer service ever had in my life. They weren’t able to get anything right in Customer Service did not relay information nor did they do give me the proper pricing for the items and or discounts that lead me to the site in the first place to buy the items. If I could get below one Star I would.”

Helpful Report

Posted 4 years ago

“Customer service is the worst I have ever experienced in my life They don’t know where my order has gone and they advise I have to wait 10 days before they will respond with a solution I am the customer and there courier has lost the consignment but I have to wait All they have to do is resend the order and then fight the courier for the lost parcel They have my money and will not refund until 10days have elapsed I won’t buy under armour products ever again”

Helpful Report

Posted 4 years ago

Under Armour is rated 1.8 based on 309 reviews