Hi, we contacted you on the 26th of July as we could not supply you with this magazine. We then refunded your account immediately and apologised. I'm sorry you think our website was 'dodgy', but we have been completely honest and acted quickly regarding your order. Many thanks, Jessica.
“Bought in her Studio magazine for part of friends birthday. Came in plastic bag bashed corner and was folded by postie to put through letterbox. Not impressed by response from unique magazines if honest. I could send back for refund but they don’t have any other ones which seems a bit strange. Was planning on getting subscription for friend , won’t bother.”
Hi, thank you for your review. I can confirm that it was me that you spoke to on the phone. I apologised regarding the arrival of the damaged magazine due to the postal service and packaging I, unfortunately, cannot send out a replacement because we don't stock back issues of any titles we hold. I, therefore, offered a refund for you if the magazine was returned.
I apologise that this resolution was not helpful to you, but I had limited options of what I could do.
Many thanks for your review and feedback in the meantime. Management does look at the reviews and will pick this up as we're constantly trying to make our customer's experience better - Jessica.
“These puzzles are indeed a challenge. They are just the thing to keep the brain active; they have become addictive with me. Occasionally though, one appears in the GM2 section which doesn't belong there (perhaps to encourage confindence). Personally, I would prefer to see more puzzles in this section, even at the expense of fewer in GM1. In short, I'm hooked on them.”
“Cornwall Life is the magazine I’ve subscribed to through Unique Magazines. It is of particular interest to me because previous generations of my family came to the US from Cornwall. I enjoy the magazine and it always arrives promptly.”
“J’adore vos cahiers de dessin mais je trouve que les derniers sont moins beau qu’il y a trop de personnage et surtout vous remettez d’anciens dessins ce qui n’est pas normal”
Hi Anne,
I hope you're well.
Our company is yet to receive no.18 as well as our suppliers in the UK.
It looks as though the frequency is quarterly and in the past, the issue comes into the UK suppliers around late August/ September time.
I hope this clarifies the situation.
If you no longer wish to wait, please contact me and I can arrange a refund. Kind regards, Jessica
