“Very disappointed with this service. I purchased four editions of That's Life magaizine for a friend. They only recieved one of them. Be careful about ordering from them as this service appears massively unreliable.”
Hi Tom,
We’re really sorry to hear this and completely understand your frustration.
This definitely isn’t the experience we want for our customers. Please could you get in touch with our customer service team with your order details so we can investigate what’s happened here and put things right for you as quickly as possible.
We’ll be more than happy to arrange replacements or resolve this for you.
All the best,
The Unique Magazines Team
Hi Susan,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
“I currently have an active subscription, which I will continue to renew with Unique Magazines.
It's been a bit of a bumpy start due to my own bank card issues! In which I was unaware my subscription had not renwed. Again that is not Unique Magazines fault just be clear! Unfortunately I had not received any notification from them to highlight there had been a problem. Anyway once I had noticed my subscription hadn't renewed I got in touch by email with their customer service person/team...... and they were absolutely fantastic! They responded quickly and couldn't of been more helpful and polite if they tried! Even trying to see if they could find me any of my missed issues! It was such a breath of fresh air to receive such kind and helpful customer service! Thank you!”
Hi Tracey,
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience 😊
We’re sorry it was a bit of a bumpy start, but we’re so glad we were able to help get everything sorted for you. It means a lot to hear that our team made a positive difference, that’s exactly the level of service we always aim to provide.
Thank you again for your kind words and for continuing your subscription with us, it really does mean a lot.
All the best,
The Unique Magazines Team
Hi,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi Heather,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi,
Thank you for your feedback, and I’m really sorry to hear about the delays you’ve experienced.
We do understand how frustrating this is. While we dispatch orders promptly from our side, deliveries to Ireland can unfortunately take longer than expected due to transit times and local postal delays, which are outside of our control.
That said, this is not the experience we want for you. If your orders continue to take this long, please do get in touch with our customer service team and we’ll be happy to look into it further and see what options we can offer to improve this for you.
Thank you for your patience and for bringing this to our attention.
All the best,
The Unique Magazines Team
Hi Jackie,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi,
Thanks for your feedback, we appreciate you taking the time to leave a review, even if it did feel a bit unnecessary 😊
We’re glad the magazine met your needs, and that’s the most important thing for us.
All the best,
The Unique Magazines Team
Hi Angela,
Thank you so much for your review.
We’re really pleased to hear you were happy with the service and quick response. We’re sorry again that your item arrived damaged, but glad we could help resolve things for you.
We really appreciate your support and hope to see you again soon.
All the best,
The Unique Magazines Team
Hi,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi Sandra,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
“I bought a 3-month subscription (3 issues). I paid nearly 30 GBP for the 3 issues but I was still charged 2.70 GBP (the price of a single issue) when the first issue arrived. I don't know if I will be charged for the next 2 issues as I'm still waiting for them.”
Hi,
We’re really sorry to hear this and understand your concern.
This doesn’t sound right, and we’d like to look into it for you as soon as possible. Please could you get in touch with our customer service team with your order details so we can investigate these charges and make sure everything is correct.
We’ll be more than happy to resolve this for you.
All the best,
The Unique Magazines Team
“My grandson hasn't received his copy yet.
Order number UM1547928 which was ordered on the 2nd March..
I thought that it was going to be delivered within a couple of days after ordering.
Please advise”
Hi,
Thank you for your message, and I’m really sorry to hear that your grandson hasn’t received his copy yet.
The next issue is due to go on sale on 16th April, and we will have your grandson’s order dispatched as soon as it arrives with us.
I understand this may not have been what you expected when placing the order, and I apologise for any confusion caused.
If you have any further questions in the meantime, please don’t hesitate to get in touch.
All the best,
The Unique Magazines Team
Hi Dylan,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi Wayne,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi Amanda,
Thank you for your review.
We’re so pleased to hear the puzzles were just the right size for you and that they work perfectly both on a lap tray and at the table.
Glad the delivery arrived promptly too.
We really appreciate your support and hope you enjoy your puzzles.
All the best,
The Unique Magazines Team
Hi,
Thank you so much for your kind review.
We’re really glad you enjoy our range of unusual and hard-to-find magazines, that’s exactly what we aim to offer. It’s great to hear the service stood out too.
We really appreciate your support and hope you discover many more great reads with us.
All the best,
The Unique Magazines Team
“I love the magazine but when it doesn't arrive until Monday (as has happened on more than one occasion} it is very annoying and I wish I hadn't subscribed.”
Hi,
Thank you for your review.
I’m sorry to hear that your TV magazines haven’t been arriving on time.
We dispatch all TV magazines from our warehouse every Tuesday using First Class post, to help ensure they arrive before the weekend when the programme listings begin.
As a gesture of goodwill, I have extended your subscription by 2 issues. This week’s magazine was dispatched on Tuesday 7th April, so it should be with you within the next few days.
If you continue to experience any delays, please don’t hesitate to get back in touch and I’ll look into this further to see if there’s anything else we can do to help.
All the best,
The Unique Magazines Team
Hi there,
Thank you so much for your kind review!
We’re really glad to hear you had a great experience and that collecting your purchase locally worked well for you. It’s always lovely to welcome customers into the shop, and we’re pleased our team made you feel welcome.
We hope to see you again soon!
All the best,
The Unique Magazines Team
“Came across this brilliant web site when I was looking for a particular magazine which was for a present actually. Incredible variety of magazines and ordering and delivery so simple, excellent!”
Hi Glyn,
Hi,
Thank you so much for your lovely feedback, we really appreciate you taking the time to share this!
We’re glad you were able to find the magazine you were looking for and that the ordering and delivery process was smooth. It means a lot to hear such kind words, especially when it was for a special gift.
Thanks again for your support, and we hope to help you find more great reads in the future!
All the best,
The Unique Magazines Team
