Hi Sandra,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
“I bought a 3-month subscription (3 issues). I paid nearly 30 GBP for the 3 issues but I was still charged 2.70 GBP (the price of a single issue) when the first issue arrived. I don't know if I will be charged for the next 2 issues as I'm still waiting for them.”
Hi,
We’re really sorry to hear this and understand your concern.
This doesn’t sound right, and we’d like to look into it for you as soon as possible. Please could you get in touch with our customer service team with your order details so we can investigate these charges and make sure everything is correct.
We’ll be more than happy to resolve this for you.
All the best,
The Unique Magazines Team
“My grandson hasn't received his copy yet.
Order number UM1547928 which was ordered on the 2nd March..
I thought that it was going to be delivered within a couple of days after ordering.
Please advise”
Hi,
Thank you for your message, and I’m really sorry to hear that your grandson hasn’t received his copy yet.
The next issue is due to go on sale on 16th April, and we will have your grandson’s order dispatched as soon as it arrives with us.
I understand this may not have been what you expected when placing the order, and I apologise for any confusion caused.
If you have any further questions in the meantime, please don’t hesitate to get in touch.
All the best,
The Unique Magazines Team
Hi Dylan,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi Wayne,
Thank you so much for your 5-star review.
Your feedback really means a lot to our team and is greatly appreciated ⭐
All the best,
The Unique Magazines Team
Hi Amanda,
Thank you for your review.
We’re so pleased to hear the puzzles were just the right size for you and that they work perfectly both on a lap tray and at the table.
Glad the delivery arrived promptly too.
We really appreciate your support and hope you enjoy your puzzles.
All the best,
The Unique Magazines Team
Hi,
Thank you so much for your kind review.
We’re really glad you enjoy our range of unusual and hard-to-find magazines, that’s exactly what we aim to offer. It’s great to hear the service stood out too.
We really appreciate your support and hope you discover many more great reads with us.
All the best,
The Unique Magazines Team
“I love the magazine but when it doesn't arrive until Monday (as has happened on more than one occasion} it is very annoying and I wish I hadn't subscribed.”
Hi,
Thank you for your review.
I’m sorry to hear that your TV magazines haven’t been arriving on time.
We dispatch all TV magazines from our warehouse every Tuesday using First Class post, to help ensure they arrive before the weekend when the programme listings begin.
As a gesture of goodwill, I have extended your subscription by 2 issues. This week’s magazine was dispatched on Tuesday 7th April, so it should be with you within the next few days.
If you continue to experience any delays, please don’t hesitate to get back in touch and I’ll look into this further to see if there’s anything else we can do to help.
All the best,
The Unique Magazines Team
Hi there,
Thank you so much for your kind review!
We’re really glad to hear you had a great experience and that collecting your purchase locally worked well for you. It’s always lovely to welcome customers into the shop, and we’re pleased our team made you feel welcome.
We hope to see you again soon!
All the best,
The Unique Magazines Team
“Came across this brilliant web site when I was looking for a particular magazine which was for a present actually. Incredible variety of magazines and ordering and delivery so simple, excellent!”
Hi Glyn,
Hi,
Thank you so much for your lovely feedback, we really appreciate you taking the time to share this!
We’re glad you were able to find the magazine you were looking for and that the ordering and delivery process was smooth. It means a lot to hear such kind words, especially when it was for a special gift.
Thanks again for your support, and we hope to help you find more great reads in the future!
All the best,
The Unique Magazines Team
Hi Richard,
Thank you for your 5 star review!
We’re so pleased to hear you’re happy with our selection, prices and customer service. It really means a lot to our small team.
All the best,
The Unique Magazines Team
“DO NOT ORDER FROM THIS COMPANY - they did not supply me with the magazine I ordered and did not give me enough time to source it from another company. They must have known that demand was high but they never contacted me until it was too late. They had my order for over 2 weeks. This was my 1st and last time I will use this company.”
Hi there,
Thank you for your review.
We’re very sorry that we were unable to supply the magazine you ordered. As explained in the email we sent to you, this particular issue had extremely limited availability from the publisher, and despite contacting all of our suppliers and the publisher directly, we were only able to obtain a very small number of copies.
Unfortunately, demand for this issue was exceptionally high and we had to allocate the copies we received on a first come, first served basis, prioritising customers with ongoing subscriptions.
We fully understand your disappointment and sincerely apologise that we were unable to fulfil your order. As soon as it became clear that we would not be able to supply the issue, we contacted you and processed a full refund immediately.
We always do our best to source the magazines our customers request and never wish to disappoint anyone.
All the best,
The Unique Magazines Team
“I have had three 500 Sudoku Puzzles Magazines and the binding on the last two has collapsed after little use. The pages fall out and the book is only then fit for the bin. An earlier version lasted the course so the latest batch of binding glue is not fit for purpose. I will not be purchasing another.”
Hi Nick,
Thank you for taking the time to leave your review, and we’re very sorry to hear that your magazine arrived damaged.
We understand how frustrating this must be, especially when you’re looking forward to using the puzzle book. I would be more than happy to arrange for another puzzle book to be sent to you as a replacement for the copy you received.
Please feel free to contact our customer service team so we can organise this for you.
All the best,
The Unique Magazines Team
Hi Derek,
Thank you for your fantastic review!
We’re really pleased to hear that you’ve had such a positive experience with us. Your support means a lot, and we’re glad we can help with your magazines.
All the best,
The Unique Magazines Team
“Unique Magazines customer service staff live up to their name. They are unique.
I have dealt with them for many years when ordering magazines for my disabled brother and they are always helpful, kind and pleasant.
Also, if a copy is ever late (due to Royal Mail’s poor service), they always add a credit to my account with them.
Thank you”
Hi Anna,
Thank you so much for your kind review, it really means a lot to us.
We’re so pleased to hear that you’ve had such positive experiences with our customer service team over the years. It’s always a pleasure to help, and we’re glad we’ve been able to support you and your brother with your magazine orders.
Your kind words have been shared with the team, and they were delighted to read them.
Thank you again for your continued support.
All the best,
The Unique Magazines Team
“They put a horrible sticker with a barcode on the front of the magazine. I tried to remove it but now there is a sticky mess. I’ll never buy from them again. The magazine has a barcode so there was no need for a sticker.”
Hi Samuel,
Thank you for your review, and we’re sorry to hear about your experience.
Unfortunately, the barcode sticker is not applied by us. These are placed on the magazines by our suppliers before they arrive at our warehouse, so we receive them with the stickers already attached.
We understand that this can be frustrating, and we apologise for the inconvenience caused.
All the best,
The Unique Magazines Team
“The magazine, which arrived on time, arrived folded in two. While the packing said "Do not bend" and it was the postal delivery workers ignoring of this, the item should have been sent in a cardboard-backed envelope.”
Hi there,
Thank you for your review, and we’re sorry to hear that your magazine arrived folded.
While our packaging does include a “Do Not Bend” notice, unfortunately we cannot always control how items are handled once they are with the postal service. That said, we completely understand your frustration.
I have reached out to you directly to arrange for the next issue of Time magazine to be sent in a twist wrap box, which will help ensure it arrives in perfect condition.
All the best,
The Unique Magazines Team
Hi Victor,
Thank you for your kind review.
We’re really pleased to hear that you’ve been happy with the service you’ve received over the years. Your continued support means a lot to us.
All the best,
The Unique Magazines Team
“It’s really fun to have a comic-like magazine, and I love that it comes with a minifig. However, I thought it would be a better quality print for what it costs. It’s flimsy, and the minifig is heavy duty tapes to the front of the magazine, making it impossible to remove without sacrificing it.”
Hi Audra,
Thank you for taking the time to leave your review.
We’re glad to hear that you enjoyed the comic-style format and the included minifigure. Unfortunately, as we are a retailer rather than the publisher, we don’t have any control over how the magazine is produced or packaged.
That said, we’re sorry to hear that the quality wasn’t what you expected, and we appreciate you sharing your feedback.
All the best,
The Unique Magazines Team
Hi there,
Thank you for your lovely review!
We’re really pleased to hear that you were happy with our customer service and delivery. It’s great to know that being able to purchase continental magazines here in the UK is helpful for you.
We truly appreciate your support and hope you enjoy your magazines.
All the best,
The Unique Magazines Team
