Hi Richard,
Thank you for your 5 star review!
We’re so pleased to hear you’re happy with our selection, prices and customer service. It really means a lot to our small team.
All the best,
The Unique Magazines Team
“DO NOT ORDER FROM THIS COMPANY - they did not supply me with the magazine I ordered and did not give me enough time to source it from another company. They must have known that demand was high but they never contacted me until it was too late. They had my order for over 2 weeks. This was my 1st and last time I will use this company.”
Hi there,
Thank you for your review.
We’re very sorry that we were unable to supply the magazine you ordered. As explained in the email we sent to you, this particular issue had extremely limited availability from the publisher, and despite contacting all of our suppliers and the publisher directly, we were only able to obtain a very small number of copies.
Unfortunately, demand for this issue was exceptionally high and we had to allocate the copies we received on a first come, first served basis, prioritising customers with ongoing subscriptions.
We fully understand your disappointment and sincerely apologise that we were unable to fulfil your order. As soon as it became clear that we would not be able to supply the issue, we contacted you and processed a full refund immediately.
We always do our best to source the magazines our customers request and never wish to disappoint anyone.
All the best,
The Unique Magazines Team
“I have had three 500 Sudoku Puzzles Magazines and the binding on the last two has collapsed after little use. The pages fall out and the book is only then fit for the bin. An earlier version lasted the course so the latest batch of binding glue is not fit for purpose. I will not be purchasing another.”
Hi Nick,
Thank you for taking the time to leave your review, and we’re very sorry to hear that your magazine arrived damaged.
We understand how frustrating this must be, especially when you’re looking forward to using the puzzle book. I would be more than happy to arrange for another puzzle book to be sent to you as a replacement for the copy you received.
Please feel free to contact our customer service team so we can organise this for you.
All the best,
The Unique Magazines Team
Hi Derek,
Thank you for your fantastic review!
We’re really pleased to hear that you’ve had such a positive experience with us. Your support means a lot, and we’re glad we can help with your magazines.
All the best,
The Unique Magazines Team
“Unique Magazines customer service staff live up to their name. They are unique.
I have dealt with them for many years when ordering magazines for my disabled brother and they are always helpful, kind and pleasant.
Also, if a copy is ever late (due to Royal Mail’s poor service), they always add a credit to my account with them.
Thank you”
Hi Anna,
Thank you so much for your kind review, it really means a lot to us.
We’re so pleased to hear that you’ve had such positive experiences with our customer service team over the years. It’s always a pleasure to help, and we’re glad we’ve been able to support you and your brother with your magazine orders.
Your kind words have been shared with the team, and they were delighted to read them.
Thank you again for your continued support.
All the best,
The Unique Magazines Team
“They put a horrible sticker with a barcode on the front of the magazine. I tried to remove it but now there is a sticky mess. I’ll never buy from them again. The magazine has a barcode so there was no need for a sticker.”
Hi Samuel,
Thank you for your review, and we’re sorry to hear about your experience.
Unfortunately, the barcode sticker is not applied by us. These are placed on the magazines by our suppliers before they arrive at our warehouse, so we receive them with the stickers already attached.
We understand that this can be frustrating, and we apologise for the inconvenience caused.
All the best,
The Unique Magazines Team
“The magazine, which arrived on time, arrived folded in two. While the packing said "Do not bend" and it was the postal delivery workers ignoring of this, the item should have been sent in a cardboard-backed envelope.”
Hi there,
Thank you for your review, and we’re sorry to hear that your magazine arrived folded.
While our packaging does include a “Do Not Bend” notice, unfortunately we cannot always control how items are handled once they are with the postal service. That said, we completely understand your frustration.
I have reached out to you directly to arrange for the next issue of Time magazine to be sent in a twist wrap box, which will help ensure it arrives in perfect condition.
All the best,
The Unique Magazines Team
Hi Victor,
Thank you for your kind review.
We’re really pleased to hear that you’ve been happy with the service you’ve received over the years. Your continued support means a lot to us.
All the best,
The Unique Magazines Team
“It’s really fun to have a comic-like magazine, and I love that it comes with a minifig. However, I thought it would be a better quality print for what it costs. It’s flimsy, and the minifig is heavy duty tapes to the front of the magazine, making it impossible to remove without sacrificing it.”
Hi Audra,
Thank you for taking the time to leave your review.
We’re glad to hear that you enjoyed the comic-style format and the included minifigure. Unfortunately, as we are a retailer rather than the publisher, we don’t have any control over how the magazine is produced or packaged.
That said, we’re sorry to hear that the quality wasn’t what you expected, and we appreciate you sharing your feedback.
All the best,
The Unique Magazines Team
Hi there,
Thank you for your lovely review!
We’re really pleased to hear that you were happy with our customer service and delivery. It’s great to know that being able to purchase continental magazines here in the UK is helpful for you.
We truly appreciate your support and hope you enjoy your magazines.
All the best,
The Unique Magazines Team
Hi Helen,
Thank you for your lovely review!
We’re so pleased to hear that you look forward to receiving your magazine each month. It’s always great to know our customers are enjoying their subscriptions.
All the best,
The Unique Magazines Team
“The Sarah Johnson team couldn't be better ! They advise me when my MRJ is being dispatched and with the distributor; and when it's renewal time. The magazine arrives here in SoCal about ten days later in excellent condition--I always email to note the arrival and thank them for their excellent service. It seems that I have literally a whole team of sweet ladies working just for me, and I thank you for that.
Rob Teates 1-619-980-1364
Escondido San Diego California”
Hi Rob,
Thank you so much for your wonderful review, it truly means a lot to us.
I’ve shared your kind feedback with Sarah and the rest of the team, and everyone was delighted to read your message. We’re so pleased to hear that your MRJ magazine continues to arrive safely in California and that you’re happy with the service we provide.
We always appreciate you letting us know when your magazine arrives, and we’re grateful for your continued support.
All the best,
The Unique Magazines Team
Hi Rebecca,
Thank you so much for your lovely review😊
We’re really glad we were able to help you find the magazine you were looking for. It’s always great to hear when a title someone has been searching for ends up finding its way to them.
We truly appreciate your kind words and hope you enjoy the magazine!
All the best,
The Unique Magazines Team
“At nearly GBP15 an issue here in Australia, it's a big ask to continue... I'm struggling to accept the annual charge. I've written reviews before and it's YOUR job to acknowledge them, not endlessly ask for repeats. Chase those who haven't responded.”
Hi John,
Thank you for taking the time to leave your review.
We’re sorry to hear that you’re unhappy with the price of the subscription. As your magazines are delivered to Australia, the cost unfortunately includes international postage and handling, which does increase the price per issue compared to the cover price.
We also apologise if you felt your previous reviews were not acknowledged, we always appreciate customer feedback and are sorry if this was missed.
I’ve sent you a personal email so we can look into this further and arrange a small goodwill gesture for you.
Thank you again for your feedback.
All the best,
The Unique Magazines Team
Hi Claire,
Thank you so much for your lovely review!
We’re so pleased to hear you’re happy with our selection, prices and customer service. It really means a lot to our small team.
We look forward to sending more magazines your way very soon 😊
Thank you again for your support,
The Unique Magazines Team
Hi there!
Thank you so much for such a lovely review. It genuinely means a lot to us.
We’re so pleased you enjoy both our selection and visiting the studio. Creating a space that celebrates print, especially here in the North East, is something we care deeply about.
Thank you for choosing us as your go to place for print media and for supporting what we do. We really appreciate it.
All the best,
The Unique Magazines Team
“Absolutely top notch service, with delivery, click and collect or just dropping in. No complaints. Great selection of mags, some of which I can't get anywhere else in the North East. Great for art and graphic design publications, which is what I go for. Always leave with something different too!”
Hi Sean,
Thank you so much for this amazing review!
We’re thrilled to hear you’ve had such a positive experience whether it’s delivery, click and collect or popping into the studio. It’s exactly what we aim for.
It’s also brilliant to know you’re finding art and graphic design titles you can’t get elsewhere in the North East. Championing those harder to find and independent publications is a huge part of what we do.
And we love that you always leave with something different. That sense of discovery is what print is all about. Thank you for your continued support, it really does mean a lot to our team.
All the best,
The Unique Magazines Team
Hi Kathryn,
Thank you so much for your five-star review ⭐ We really appreciate you choosing Unique Magazines!
We’re so pleased to hear you’re happy with the service you received, and we hope we can continue to serve you again in the future.
All the best,
The Unique Magazines Team
Hi Nick,
Thank you so much for your five-star review ⭐ We really appreciate you choosing Unique Magazines!
We’re so pleased to hear you’re happy with the service you received, and we hope we can continue to serve you again in the future.
All the best,
The Unique Magazines Team
Hi there,
Thank you so much for your five-star review ⭐ We really appreciate you choosing Unique Magazines!
We’re so pleased to hear you’re happy with the service you received, and we hope we can continue to serve you again in the future.
All the best,
The Unique Magazines Team
