“I like the idea they can get any magazine, and it's posted in two days, sometimes the next day if ordered in the morning. The only negative point, is the magazines are too expensive, some are twice, or even three times the normal price in shops.”
Hi, Thanks for the mention of our efficiency! I understand there may be confusion on the costs of our single issues and subs. First of all, we are not publishers and therefore, must get our magazines from stockists. Then, we must consider the cover price of the magazine, weight for postage, packaging and profit as a business. Royal mail has increased their postage costs therefore, we have had to take action from our end to cover this also. Stores are able to provide magazines for the cover price alone rather than with all the additional costs, as they do not deliver them directly to customers doors. I hope this clears things up a bit for you! Thanks for the 5 stars though regardless. Many Thanks, Ellie😊
This is so brilliant to hear! I am glad you have never had any problems with your order before and it has always arrived with you perfectly! This means so much to us and and we appreciate it massively, Thankyou! Many Thanks, Ellie😊
Hi, Super happy to hear this! I am super happy everything is arriving weekly as ordered, with little problems getting it set up and you feel informed about the status of your order. Thanks for the 5 star review on your overall experience, it means a lot to us. Many Thanks, Ellie😊
Hi, Amazing to hear this! Harry Styles King of Pop is a great collectors magazine, for fans. I am so happy you enjoyed this and would rate the quality and service 5 stars. It means so much to us, thankyou. Have a nice day and Many Thanks, Ellie😊
“So far I have received zero magazines despite paying in advance. Also I have emailed you to highlight this and ask a question. You have not replied. Not happy!”
Hi, I am sorry to hear this! Upon checking our tracker email system we have gotten no previous contact regarding your subscription. I have checked on the order with my manager, as I could see it was all set up correctly and selected for the current issue which we had and have in stock. I can see it was not active which we have changed yet the order would still not drop in naturally. We have been able to manually create a label and get the first issue of your sub sent this afternoon for you. The next issue of your sub is due the 8th of December and I have made a note to ensure it goes on this date.
My apologies massively for any inconvenience caused! Thanks for letting us know and I can only apologise for the system error that seems to have occurred in this case.
Thanks for your understanding and let me know if you need anything else.
Many Thanks, Ellie :)
Hi, I am so happy to hear you are thrilled with our service and would give us 5 stars! We always aim for happy customers so glad we have achieved this. Thanks for this review, it means a lot! Thanks, Ellie😊
Hi, When you placed this order online, you selected issue 60 which is due on the 8th of December 2022. This magazine is due for publish on this date and we will be sending it the same day with 1st class postage. We would expect it too arrive the next day but please allow the maximum of 7 working days for delivery before reporting the issue as missing.
Hope this makes sense :) Thanks, Ellie😊
Hi, Thanks for this review! I am super happy to hear you have never had any problems with your subscription and that you are happy with our attempt to contact customers and keep them informed. A massive thankyou for the 5 stars as this is the standard we wish to provide. Thanks a lot, Ellie😊
“In the past I have always ordered from here. The delivery is always good. I usually don't even look at other sites. This time though the price seemed to have increased quite a bit on my usual magazine.
When I was ready to buy again I thought I'd check other sites for prices and was surprised to see that others were quite a bit cheaper. I wrote to unique magazines to tell them I was disappointed but have never received a reply. This was a disappointment as well. I'll not be ordering again. I realise this will not make any difference to their sales but if everyone realises this it will.”
Hi Sorry to hear this. I can confirm prices have increased in accordance with the increase of many things now, including the Royal Mail which is the service we send our magazines with. We are a business that must consider this and in order to provide our customers with amazing service and still make profit, means price increases are a necessity yet something that is difficult to action. We must consider the magazine cover price, postage (1st class for single issues), packaging and weight to ensure the cost is accurate.
Upon checking other online newsagents, our prices match and in some cases, are much lower than our competitors depending on the magazine itself.
I have checked our online system for queries and received nothing from the email attached to your account. Please feel free to email me personally ellie.purvis@uniquemagazines.co.uk if you need anything, where you will get a same day response if you send queries before 4pm.
Hopefully this helps and you can understand why this action has been taken. Thanks for the feedback and ordering with us in the past. Thanks, Ellie :)
Hi, Sorry to hear this. Unfortunately, there is not much else we can do in this case. We send magazines a day earlier than stores get them, to ensure magazines get to customers in time for Saturdays listings. We also send them using 1st class postage, which is the fastest service we can offer for subscriptions. We can compensate for missing issues as long as they are reported by the Monday after the listings begin however, we have no record of you contacting over missing/late issues so we were unaware this was happening. Sorry to hear this but thanks for the feedback and let us know if you need anything else or miss issues in future so we can compensate accordingly. Thanks, Ellie :)
Hi, I am thrilled to hear they got all the way to the USA with no problems. I am so happy your satisfied with the service we provide, that mean's so much to us. Thanks for ordering! Regards, Ellie😊
Hi, Thanks for your feedback this is really useful! With single issues we are usually able to send in the same packaging quite easily, using 1st class postage and tracking. We have a system in which we can send sub magazines together, despite them all not coming in on the same day. If you were to renew your sub let me know and we can hold magazines back sending them all together on a Thursday.
Despite this, postage would still need to be paid due to the weight of the magazines together.
Hope this makes sense and thanks for your feedback!
Kind Regards, Ellie😊
Hi, What a great choice of magazine! There is so much to find within these copies, filled with creativity. I am so glad you enjoyed the magazine, Thanks so much Ellie😊!
Hi, This is amazing to hear! Our main aim is to help our customers through any queries or issues with their subscription. If there is anything we can do to achieve 5 stars please do let us know. Thanks a lot, Ellie😊
