“The magazine arrived within the expected period, however, it was folded in half and with scratches on the side. The aim of the magazine was to offer a friend who collects magazines with covers that are important to her (Billie Eilish) it was ugly to offer the magazine with this presentation.
It is customary to buy magazines online where it usually comes wrapped in hard cardboard (like a book) or padded envelope. At Unique Magazines, it was the first time I bought it and the magazine was just wrapped in simple plastic.
PS: Although the review indicates that it is possible to upload photos, I can't find the place to upload them. However, if you want to contact me, I am available to share the photos I have.”
Hi, I am so sorry to hear this. We package the magazine's based on a few factors such as weight, cover price and location. If the magazine is larger and classed as a parcel, we send this over in a strong cardboard twist wrap packaging. Going forward, we have new strong cardboard envelopes to package all magazines, to prevent this happening. We have a very small number of customers who receive damaged magazines and I am so sorry this was damaged in transit, on the way to Portugal. You would send these images to enquiries@uniquemagazines.co.uk. I will drop you a personal email , to sort this issue and I do apologise. Thanks for letting us know. Kind Regards, Ellie :)
“Great selection of magazines and they arrived super quickly. Unfortunately there was some minor damage to one of the large format magazines and I would have expected this to be backed with cardboard to protect it.”
Hi, Really sorry to hear about the damage. The packaging all depends on factors such as location for delivery, the weight of the magazine, whether it is a larger letter or parcel, The cover price. We always send these in pristine condition and so I assume the damage was done whilst on the way to you. We can never confirm that the magazine will get there in perfect condition, due to it being moved around within the postal services. We recently got some new stronger envelopes, for certain magazines which will be used in future. I am so sorry about this and if you would like to possibly get a replacement issued, if it is unreadable, please email me on; ellie.purvis@uniquemagazines.co.uk. Hope this is ok and thanks for your understanding. Kind Regards, Ellie :)
“Good price and super quick delivery! Magazine came well packaged. I ordered the June issue of the Rolling Stone and Unique Magazines was the only shop that had stock at the time. Customer Services were also quick to reply to one of my queries and very helpful. Can definitely recommend!”
“My grandson finds the magazine very informative and interesting , it had been a very good christmas/birthday present for him . Thanking you . PS His dad has enjoyed reading it as well !”
Hi, We are not the producer's of this magazine and unfortunately, have little control over the contents. I appreciate the feedback regardless and if you need anything else, do let us know. Many Thanks, Ellie :)
Morning! I am so happy to hear this delivery was super speedy! We also aim for a friendly, reliable service and I am glad we have achieved this! Thanks for this feedback, Ellie :)
“Bought a three magazine subscription to Monocle as it was marginally cheaper than direct from the publisher. However, the magazines are not sufficiently well packed to withstand the Mail system and two of the three arrived damaged so far. Unique did replace the first one, and bubble wrapped it - it did arrive in marginally better shape, however, it needs rigid packaging. Will not be renewing sadly - will buy direct in future”
Hi, I am so sorry to hear this. We choose this packaging based on a few different factors. This is all based on the weight of the magazine, cover price and location that it may be going, to ensure the magazine can withstand all the moving around, without much damage being caused. We rarely experience many customer order's being damaged so I am so sorry to hear this was the case for yourself. I am glad the resend arrived in slightly better shape than before. I can confirm gladly, moving forward that we will be packing these in stronger, cardboard envelopes to prevent damage. We always send them in almost perfect condition so hopefully this stronger packaging, will prevent this damage going forward! Thanks so much for this review and have a lovely week! Kindest Regards, Ellie :)
