“Thanks for your continued excellent service. I have had magazines delivered reliably to Australia, for the last 2 years. When needed, the enquiries team have responded very quickly. I like the regular emails indicating how many issues remain in my current subscription.
Helen, Brisbane.”
Hi, Sorry too hear this. I would love too know if this confusion is with our service/order or with the content in the magazine. This is useful too know as we cannot control the content but can control the service. I would also like information as to how this is the case and what you as a customer think we could do too improve. I can see you have a full year sub and only had two issues of it so far, So let me know what we could implement to make your experience more positive for your remaining time!
Thanks, Ellie :)
“I receive 3 magazines at one time. Then don't receive in a long period of time. Very frustrating. Also I reached out about this problem with no reply.”
Hi, I have replied too you on two occasions via email, Once on the 25th of Jan 23 at 10:37am UK time and the other just today at 11:30am. I responded to both of them the day after you emailed us with questions.
Please see copied email below:
'I am so sorry to hear about this!
Please consider we have been sending magazine as normal from our end, Using priority air mail royal mail. For any magazines going to Canada, We ask the maximum of 30 days is allowed.
This service is new to us. We will be sending the magazine from our end as usual and in regards to the new service we are using, We can really only hope that the delivery is improved. It should be faster than royal mail, As royal mail has been delayed due to strikes causing backlogs. Since a different service is being used, We expect improved deliveries per issue but it is all trial and error at the moment. A few customers have gotten back saying magazines have arrived faster, So this is promising.
Thanks for getting in touch. If you are happy too allow time and see if this improves your welcome too but your also welcome to cancel at anytime.'
I must add, We have tried our hardest to keep our customers satisfied during the cyber attacks in the royal mail which was entirely out of our control and did cause delays. The royal mail have also had strikes and this has had a knock on effect, All things as a business is out of our control. What is in our control however, Is how we deal with the situations in which we have worked endlessly to get magazines out and change services for our loyal customers who stuck by us.
Hope this clears things up for you!
Many Thanks, Ellie :)
“I love receiving my Sudoku Grand Masters through the post. I know I will receive it regularly whereas before when I was buying it over the counter, it usually meant I had two or three visits before I found it and the shop staff were not helpful if I asked when it was coming in”
So glad to hear your enjoying your everyday arrowords subscription! If there is anything we can do too achieve a full 5 stars please do let us know. Many Thanks, Ellie!
“The service was excellent. When there were issues with Royal Mail the communication from Unique Magazines was regular, clear and detailed. The first issue of the magazine I subscribed to arrived very quickly.”
So sorry to hear this! You ordered this subscription on the 31st Dec 22 and since then we have dispatched 2/3 of your magazines. The first one was sent 3rd Jan 23 and the next on the 11th Jan 23. We ask customers too allow a maximum of 30 days for delivery of their magazines to the USA.
We have started using a new service, As the royal mail cyber attacks were causing major delays sending post internationally. Hopefully this 30 days with the new company is a maximum and magazines will arrive sooner with little delays!
We explain our wait times per country for delivery on the email for confirmation when you order, to give you notice of wait times.
I am glad one has been received and thanks for your patience with the next issue!
Many Thanks, Ellie😊
“My last review stated I wasn't happy with the new magazine but it's better than nothing I'd always been happy with suduko challenge but it's changed now so I'll make do.”
Hi, Sorry to hear this! We do not have control over the content of the magazines as we are not publishers. Thanks for understanding of this and the fact content will change over time, As a publisher decision! Thanks a lot, Ellie😊
Hi, I am so sorry to hear this! You placed the order in December to start with the next available issue that comes into us after christmas. This means your sub is due to begin with the FEB 23 issue due for release on or around the 24th of February 2023. The last issue we had into us was before christmas so this is why you have received no issues of the publication yet, Due to the start date set. Hope this is ok! Thanks for being so understanding. Kind Regards, Ellie😀
“This is my second order from Unique Magazines for the Hide'n'seek Word Search as I haven't been able to find them anymore in the supermarkets. When there was a problem with a missing issue the matter was resolved quickly and efficiently. A brilliant service.”
