“I received my tv choice a week after I ordered it but I made a mistake on ordering as I've click 2 so now I received 2 of the same. Plus I'm paying way too much for magazine as in shop it's 65p for each magazine and I've paid over 17 pound I'm not happy I won't be renewing my subscription.”
Hello, thank you for your feedback. I am sorry that you experienced problems during ordering. I can see that this issue has already been resolved for you. Kind Regards Sarah
“Useless. Ordered this as a gift for my 85 year old mother during covid 19. Didn't receive anything for ages. Then realised the first issue could take 6 weeks to be delivered so cancelled the order by email and DM on Twitter as couldn't get through on phones. Then, I got the Easter issue of the magazine and my mum got the welcome letter, so they mixed us around. Also, in the correspondence, they have me as Mrs and my mum as Mr. How many more mistakes can they make?”
Hello thank you for your feedback. I can confirm that this order is fulfilled by the publisher of the magazine. I am very sorry that they have mixed up the names. In terms of our customer service, please let me apologise that you were not answered to quicker. We are experiencing very high volumes of emails at the moment and are working with reduced staff due to the current Covid 19 situation. Now the subscription has started do you wish to keep it? If not please let me know directly, sarah.johnson@uniquemagazines.co.uk and I can contact the publisher and request a cancellation. Happy Easter, Kind Regards Sarah
“I purchased the January magazine in December from the US and I have not received it yet .Several e-mails sent for a status and no response to date.
Magazine -£28.00
Me-NOTHING!”
Hello, thank you for your feedback. I have tried to find an order using your email address and there is nothing on our system. I will email you directly to find out delivery address and try and locate the order for you to get this resolved. Kind Regards Sarah
“I live on a small Island and this magazine was not coming in due to virus. I am in complete isolation due to our Government rules. Yes I have paid over the odds for it but so very glad to have some puzzles to do and something to read. I have done it for one month initially but might have to extend. First issue came quickly and hopefully last weeks Issue will come this week. I would have done others but on a small pension. Good as a back up.”
“The magazine subscription was very easy to set up. It arrived promptly at my granddaughter’s address and has kept her entertained during the current lockdown. Am very satisfied with your service- thank you”
