“Always look forward to my new book for Sudoku. Good paperweight that does not tear. Regular delivery. Packaged nicely. Good communication via e mails. Thank you to the team.
June White.”
Hi, I am so sorry to hear this. This Spring issue is due in tomorrow and so it will dispatched then, 1st class. Please allow 6 working days from the date it is dispatched for it to arrive with you. I hope this is okay and I apologise again for any inconvenience caused. Thanks, Ellie :)
“Started ordering my Mum's many magazines she loves during 1st lockdown 2020. Very reliable first class service, been re-ordering ever since. My mum is happy as she gets the next issue whereas in the shops, sometimes they havent been updated. So she's happy to carry on going forward from Unique Magazines”
“Very good and easy ordering with lots of mags. Postage times very variable. Eg Royal Mail "Priority mail" to Europe recently took four weeks. However blame can't be laid at door of U mag. They said they would take it up with their RM acc manager.”
Hi, Sorry to hear this. We send out TV magazines 1st class every Tuesday, which is a day earlier than the shops get them in. They should arrive by the Saturday and if not, we will always compensate. My apologies but we cannot send these any quicker :( I have extended your sub by an issue to compensate for the late arrival, and I do hope this is okay. Kind Regards, Ellie.
Hi, So sorry to hear this. I have checked in with suppliers, to find out when we are due the next issue of Cat World. I will then drop you an email as to when your subscription will start. I appreciate your patience. Many Thanks, Elie :)
“I would of marked excellent but we haven’t received last weeks magazine yet. As we’ve now had the bank holiday I’m expecting it to arrive next week (as per yesterday’s email) so this will be 2 weeks late.”
Hi, So sorry to hear this. I can confirm I have extended your sub by an issue to compensate for this missing issue/late arrival. I do hope this is okay and I apologise for any inconvenience caused. Have a nice day. Thanks, Ellie :)
“I am so pleased that Unique Magazines can send comics to my grandchildren in Luxembourg, especially as I haven't been able to see the family for over a year. The children love getting comics in the post. Thank you very much!”
Hi, This is great gift to keep in touch with family, as they arrive each week or month, meaning the joy of the gift will last longer. It will definitely put a smile on their face as I know how popular Cbeebies and Explorer magazine is! Thanks for the feedback and have a great day. Kind Regards, Ellie :)
“A very easy website to order magazine subscriptions. They have a very wide range of magazines to choose from at very reasonable prices. The magazines always arrive on time and are the delivery charges are very reasonable too. Thank you!!!!”
Hi, Thanks for the feedback. We have some amazing magazines, which can suit almost everyone! What's on TV is a perfect magazine to keep up to date with all the latest exciting TV, So it is lovely to hear you are enjoying it. Your welcome and thanks for ordering. Kind Regards. Ellie
Hi, I am so sorry to hear this. I have emailed our suppliers to find out when this next issue is due to get to us and will be back in touch with you via email to confirm this. I apologise again and appreciate your patience. Kind Regards, Ellie :)
“Really disappointed. Purchased a magazine at the beginning of March and a month and a half later we still have no magazine. No one let me know of the problem with the supplier until I contacted them. Surely they should be checking that the magazines have been sent out? No offer of a refund. But offered the following edition instead. More waiting. Won’t be using Unique again I’m afraid.”
Hi, so sorry to hear this. We have a Non dispatch report, in which we can see which magazine have not been sent, from customer orders. This means we can contact suppliers and get further information. There is a long list to go through and I am so sorry for any inconvenience regarding the title you are enquiring. The May edition is due to be sent on or around the 15th of April 2021 however, please do contact me directly if you wish for a refund so I can get this sorted ; ellie.purvis@uniquemagazines.co.uk. I do hope this helps and I apologise for any inconvenience caused. Kind Regards, Ellie :)
