“Extremely unimpressed - bought a subscription of Sudoku Grand Masters for my wife. First two issues came OK, but the April issue (out 7th. April) still hasn't arrived. However, what has arrived is a breathtakingly impertinent email request for a positive review on Google Reviews. When I telephoned to query this, I was advised that there had been a problem between the publishers and the printers and that the April issue would be skipped, with the next issue being on or about 5th. May. I am appalled that the company has the effrontery and audacity to seek to obtain positive reviews whilst failing to notify subscribers of the problems experienced. Usual bleating about it not being their fault and that they had only had confirmation of the position a few hours ago (really?) and that because many of the subscribers to the magazine don't have email addresses, they don't send emails (but they obviously have sent ones asking for positive reviews haven't they?) they will be writing to subscribers to advise them of the problem - very poor customer service in my view, exacerbated by the peremptory request for a positive review after 2 issues delivered but 1 missed - I'm hardly going to give a positive review for a 33% failure rate am I - hence the one star which really should be none.”
Hi, thank you for your review. Whilst I am so sad to hear these comments, I can confirm that this has now been dealt with by our Managing Director, John and we have refunded you your full subscription. Kind regards, Jessica.
“Have been using this company for a good while now. Customer service is brilliant and any queries quickly sorted. Delivery is also speedy. Would recommend them to anyone.”
Hi Sylvia,
You should have received either a letter or email to explain the circumstances at the moment regarding a couple of Bromleigh House titles. That when the stock was sent over to us from the printers overseas the stock got stopped in customs and then destroyed so it never got to us here. We are hoping to be getting some stock in soon so hopefully, we can get back to sending these out again.
Sorry about this - Alex
“I LIVE IN SPAIN AND HAVE BEEN USING UNIQUE MAGAZINES FOR SEVERAL YEARS NOW . THEY ARE VERY RELIABLE AND THE SERVICE IS EXCELLENT. I WOULD RECOMMEND THEM TO ANYONE.”
“Magazine arrived on time, contacted customer service beforehand who were professional and friendly, good service, maybe a little more packing needed has magazine was a little damaged on edges, but overall will purchase again.”
“I love Daphnes Diary, and read everybit and enjoy every bit. it is a great mag, look forward to every edition, keep up the good work regards HB ref 2000914810”
Hi there,
I am so sorry that you are not happy withbthis. Unfortunately, we can not comment on the content of the magazine as we are not the publishers but we would love to hear what you thought about our services, such as the delivery and ordering process.
-Alex
