“The opportunity to get Daphnes Diary in the UK has been wonderful, however there have been copies that sadly didn’t make it to me and that was somewhat disappointing. I love this magazine and I would dearly love to renew my subscription but I can’t justify paying a subscription when I don’t receive all the magazines. I have contacted customer services and not really felt satisfied with the response while it was pleasant and courteous it didn’t compensate for the missing magazines offer an explanation so lovely but no prizes there. Again the Magazine is wonderful and I do love it so much I shall really miss it as I have done on a few occasions already”
Hi, I am sorry to hear this. It seems that these were being dispatched and it seems they must be gotten lost within the postal services, as they have not been returned to us at any point. I have read previous emails with yourself and the agents and can understand it may not of been the resolution you were hoping for. It is difficult in some cases to find the reason magazines are not arriving, especially after checking the address and having confirmation we are sending from our end at Unique. I have dropped you a personal email to see if there is anything we can do, to ensure that they would be recieved if the magazine is renewed. I do apologise for any inconvenience caused and hope we can sort this. Many Thanks, Ellie :)
“Reasonably fast delivery, I’m happy with the magazine, but unfortunately the bag it came in wasn’t waterproof so parts of the magazine was damaged...”
Hi, Thanks for this review! It is lovely to know this arrived very quickly, with our 1st class postage and I hope you enjoy the contents of the magazine. Your very welcome and have the best day! Many Thanks, Ellie :)
Hi, I am so glad to hear she is enjoying What's On Tv, being delivered 1st class, every week, straight to her door! This magazine is one of our most popular. I hope she continues to enjoy these and thanks for the review. Kind Regards, Ellie😊
“Unique Magazines is awesome. I live in the USA, but I get my magazines in a timely manner. I had a problem with one issue and they were quick to correct the error.”
Hi, I am so glad delivery to the USA is speedy! We are happy that we were able to correct your problem's and sort out any queries you may have. I hope you continue to enjoy these magazines and thanks again for the review, you have made our day! Many Thanks, Ellie :)
Hi, Thanks so much for this feedback. I am so happy this arrived on time and well wrapped, to avoid any damage and keep it clean. If there is any way we could get that extra star, making it 5, please email me on; ellie.purvis@uniquemagazines.co.uk. We love to hear how we could improve. Kindest Regards, Ellie :)
Hi, This is amazing to hear. We always ensure customer enquiries are dealt with almost instantly and effectively. It is lovely to know you are happy with the customer service and I hope you have the best day. Many Thanks, Ellie😊
Hi, This is amazing to hear! I hope you enjoy the experience with us and continue to find some brilliant magazines, as we have 3000 to choose from. Enjoy your week and thankyou for the feedback, Ellie :)
Hi, Thanks for this lovely review! Daphne's Diary is just beautiful, with so many creative and inspiring ideas. These pages can suit any ages and I am so glad these magazines are being enjoyed! Thanks again for the brilliant review and I hope you have a lovely week. Many Thanks, Ellie :)
Hi, This means so much to us. Daphne's Diary is just so beautiful and it is extremely popular. Enjoy the rest of your subscription and thankyou for the feedback, Ellie :)
Hi, Thanks for the feedback. I am so happy you are satisfied with the speed of our service and the prices we offer. Have an amazing weekend and thanks again, Ellie :)
Hi, Thanks for this ! It is lovely to hear they arrive just in time and you are happy with the notification you receive. It is good to know when your magazine is on the way, so you know when to expect it. Have the best day. Kind Regards, Ellie :)
“Good quality magazines at an unbeatable price..whats not to look.
Started with 1 magazine subscription and will definately move onto others as well knowing i will get a regular timely delivery to the door.”
Hi, Thanks for this ! It is brilliant to hear you are satisfied with the service and the magazine being delivered directly to your door. It is lovely to hear you are happy with the prices, as we like to ensure they are completely affordable for customers! Thanks so much , as you have made my day. Kind Regards, Ellie :)
Hi, Thanks for this. It is lovely to hear you feel informed, charged the correct amount and the magazine arrived promptly. Thanks for rating your experience with us, you have made our day! Thanks, Ellie :)
Hi, Thanks for the review. I see you have given us only 1 star, is there any way we can improve? If so please let me know ;ellie.purvis@uniquemagazines.co.uk. Kind Regards, Ellie :)
“My daughter really wanted a Marvel comic subscription for her 12th birthday. I ordered 12 months worth of comics a few weeks before her birthday in the hope that I could give her the first comic on the day. Nothing arrived, then a couple of weeks later I received an email cancelling the subscription. I had to actually request a refund of the £75 spent and still haven’t received it in my bank account. Very poor service. My daughter was very upset and I am still out of pocket!”
Hi, sorry to hear this. Unfortunately, this particular magazines has ceased publication and this is a decision made by publishers, which is out of our control. We have credited you the £75.00 and to request the refund, please follow the instructions on the email sent including your credit. If you have already done this, my apologies as it is a new system and we are working on any errors. I have passed this information onto my manager and your refund will be processed in 7-10 working days. I apologise for any inconvenience caused. Thanks, Ellie :)
