Hi Isoble, I am sorry that this has happened to you. I can confirm that the credit which we offered has been canceled and you are obtaining a full refund.
Unfortunately, this has been out of our control, we cannot control whether the publisher can send editions to us or not, or whether a title ceases. Please allow 3-5 working days for this to show in your account. We also have thousands of other titles on our website to choose from which are regularly coming in from suppliers and publishers - with lots of happy long-term subscribers. So I am really sorry that you have had this experience with this particular magazine. If there is anything else I can help with, please do not hesitate to be in contact - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“Delighted they are delivered every friday to my sister. I bought them as a christmas gift, she was absolutely delighted thankyou for being so prompt.”
“I ordered Burda style for 3 months on 23 December 2021. To date I have not received the January 2022 copy. I rang the office and when my order was checked it was determined that my order had not been activated. This is the third time that I have received poor service from Unique Magazines and I am feeling very cross, hence the poor rating of 1 star”
Hi Christine, I can confirm that this has now been dealt with. The first edition of your current sub is due for dispatch today. I am sorry that you have had this experience with us. If you wouldn't mind emailing me jessica.austin@uniquemagazines.co.uk - we can go through other situations you've experienced with us and we can see what kind of compensation/resolution we can give. Please accept our apologies in the meantime. Kind regards, Jessica
“It's been so convenient to have our magazine delivered direct to our door each week. Over the course of our subscription, there's only been one occasion when a magazine did not arrive and when we contacted Unique, they immediately arranged for a replacement to be sent out, no questions asked.”
“Excellent magazine which I keep and go back to time and time again and always seem to find something new. I recommend to anyone I know and I think it's great value for money. Keep up the good work !”
Hi, thank you for your review! I apologise you have not received your first magazine yet. This is one of our publisher titles, which means it may take 4-6 weeks to process. I will be in touch within 48hrs to confirm a start date with you.
- Jessica :)
