“Placed an order for 4 issues of What's On TV quite close to the next issue date and the first and subsequent deliveries have been really prompt.
Since then, have renewed for a longer period and the website for the renewal process doesn't work very well - e.g you have really careful if you want the billing address and delivery address to be different
(e.g the renewal webpage at first wrongly showed the billing address to be the same as the delivery address. Then if you change the billing postcode & allow it to autofill it seems to automatically change the whole delivery address to the billing address - very annoying).
Apart from that all seems fine.”
“Very efficient delivery system and magazine arrives in good condition, BUT please stop sticking the bar code label on front cover-trying to get it off can ruin the page/magazine.”
“I have received a German Magazine for quite some time via Unique and I have had no problems receiving it. The only thing I am disappointed about is that it takes so long to reach me but I understand it comes from Germany before it can be posted from England. Tell Germany to post it earlier.”
“No hassle ordering the magazines using the website. Good value for money. The orders arrive absolutely on time in perfect condition. All queries answered promptly and politely😃”
“I ordered the November issue of Elle USA magazine, when I received it was in a very awful condition, but the same day I sent them a mail they gave me a refund, I hope the next orders will arrive in good condition, but in answer me they were so fast so I’ll 100% do other orders with them!”
Hello, thank you for your feedback. I am very sorry how the magazine arrived and I was shocked when I was shown the photographs. This is not how it should have been delivered. I have shown the photographs to the team and this shouldn't happen again. We are also working on new packaging at Unique so hopefully you will notice a difference with that too. Kind Regards Sarah, Operations Manager
“Customer service very good and I'm sure my daughter will be delighted when the first copy arrives after Christmas
It's her favourite magazine but difficult to obtain in the US.”
“I have ordered monthly copies of a magazine from Unique. The ordering process was straightforward. I cannot comment on the delivery at this moment as the first magazine isn’t due until the new year.”
