“Fast shipping, very good prices.
The only problem, the magazine should be shipped with a rigid board protection because it's a long international shipping distance and I received it damaged in one corner.”
“The website was not very user-friendly (I live outside of the UK but was not able to enter my country in the shipping address), but customer service on the telephone was very capable and friendly.”
Hello, thank you for your feedback. I am sorry you encountered problems when ordering on our site. I am glad we managed to get the order sorted for you on the telephone. We have been making some changes to our site for our customers outside the UK, so hopefully next time you wont have any problems. Kind Regards
“This is at least the third subscription that I have taken out to Paris Match magazine and I have always been satisfied with the service. However, I would prefer to receive all magazines individually, and that they be up to date. Three magazines were sent on the same day to start my subscription, so at least two were historical. Also, I know that at least two magzines will be sent in one package at the end of my subscription. This cuts your costs of course but is a little bit naughty!”
Hello, thank you for your feedback. When a subscription begins if we have stock of a magazine it is sent straight out. This is how you may receive two issues on the same day. However, this would only be on your first ever subscription not a renewal. We have made some changes to our renewal page and even if a customer renews against an older order it will link to the most current. You should never receive an issue now that your already have or at the same time of the week. The only time there may be an issue is if the magazine is running late from the publisher, but this doesn't happen very often. Please get in touch with us if you encounter any problems and we will be happy to fix them for you. Kind Regards
“Online ordering was quick and straightforward. Thought I would have to wait until the next issue of Pocket Codewords was available but received my first copy within a week. Fantastic, as it has kept me going over the past week in hospital. Thanks for prompt service.”
Thank you for your feedback. We receive this particular title direct from the publisher, not our usual suppliers. This usually means we receive it a week earlier than the shops. However, the previous issue wasn't delivered as expected and I am very sorry the issue was late. Hopefully, this problem has all now been resolved and you should have no further issues going forward. If you do please get in touch and ask to speak to Sarah. Kind Regards
“Extremely easy to purchase and extremely quick set up. It said on the website could take a couple of weeks to set up, bought the purchase because of this. The first issue of the purchase was sent out the very next day. The purchase was a gift so this was unfortunate and ended up being a duplicate, but would still recommend, but look into timings first”
Thank you for your feedback. We are currently developing the website so customers can choose a starting issue. This will hopefully make it a lot clearer when choosing a subscription. We are continually striving to develop our site so it is as easy to use for our customers. We value all feedback given. I will extend the subscription by 1 issue to compensate for the duplicate issue. Kind Regards
